Hey @Havvari
Please could you try uninstall the game and Ubisoft Connect, then create a new Windows Admin account on your computer. Once you have done this, log in on that new account and reinstall Ubisoft Connect and the game. If you can try installing them on a different drive to before, please also try doing this. Let us know if you still have the error when launching the game again.
Hey @Evil_Wheeler
I apologise for the inconvenience it causes but I see this issue has been reported previously but hasn't been resolved yet but the dev team are aware of it.
Hey,
I see you did get a few replies to your ticket already but I'm afraid the agents working emails can only respond in the order the tickets come through to their inbox and there are a lot of other people in the same kind of situation.
There's no way we can prioritise people over others just because one posted on the forums about their delay when another didn't otherwise everyone would be doing that and it wouldn't help clear the tickets that are still needing a response.
I know it's not ideal, but you will continue to receive responses through your ticket whenever they get to yours again.
Hey @Taran211
Have you already reached out through a private channel providing the screenshots?
Hey @dankmemeboi838
You do need to link your Xbox account to the account that you have played on PC, but if the sync hasn't worked, you'll need to reach out via one of the following options so we can look into this for you:
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Hey @Lord047
There has been an issue with Nvidia drivers causing the issues you describe. Did you roll back your drivers to resolve this already?
Hey,
We have reported this happening already so the dev team are aware. It doesn't seem to be exclusive to any particular challenge though.
Hey @pa103vel
I apologise we didn't get to your thread earlier but I'm afraid we aren't able to remove temporary bans in any situation, so if it ever happens, all you can do is wait it out I'm afraid.
Hey,
If your device is connected via USB, can you try using a different port for it please?
Hey,
If you still didn't receive it after trying the same things posted above, please can you reach out via one of the following options and provide and let us know when you reached level 100 so we can look into this for you:
Support Ticket or Live Chat (when available)
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@martinismith123 thanks for stopping by, although I am sorry to hear how tough this unlock is. If you are up for it, if you have a video clip of your replay to share we are here to look into things!
Hey there @SickSmoke20, apologies for any wait. It's been a bit busier than usual but our agents are working to tackle all incoming cases. They'll be able to get back in contact with you as quick as possible to help investigate into your account.
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@GeneralAF Sorry to hear about an issue reporting this further with a support case! Could you try the link here and let me know if you see any issues after filling out the game and platform selections? If you run into any errors, our ...
Read more@Dickson_Wong after an investigation was conducted regarding your ban, it was confirmed that the code of conduct was breached. Therefore, the ban was unable to be lifted from your account.
As we are unable to assist with ban appeals via the forum I will now lock this thread.
Hey @xsheyzo_,
An authentication error typically just means you're trying to launch the game from a different account, which looks to be what's happening here. If you open a chat during the times they're open, the teams will be happy to help look into recovering your account with you.
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