Hello @Miko251 thanks for getting in touch and thanks for providing this video, I'm sorry to see you had some trouble reconnecting to a match.
If this happens often to you on PC, have you tried playing on a different regional server or trying any troubleshooting steps for your connection, to see if it can improve this disconnection from the game?
Connection troubleshooting PC > ...
Hello @GusFring,
The actions that can lead to permanent bans can include >
- Toxic behavior in-game
- Inappropriate voice or text chat
- Cheating or using/installing banned software
- Illegal behavior/activity
- Account buying/selling
Please read our updated Code of Conduct here for more information > ...
Hello @oO_HODOR_Oo thanks for getting in touch with us again.
When you play on quick match, which servers do you play on when you notice a change in your frame rate?
Usually players will connect to 1 of 3 different servers in-game by default, unless they have changed their datacentre settings in their config file, to connect to a specific server.
@DblM1337 Thanks!
In this case, please make sure to try forwarding the following ports, and then let us know if you're still running into matching issues;
TCP: 80, 443
UDP: 3074, 6150, 10000-10099
Sadly I can't provide steps for how to do port forwarding since the process will vary depending on your Internet Service Provider/what router you have, however if you reach out to your Internet Service Provider, they will be able to provide steps for how to port forward, and in some cases, they will be able to forward thos...
@Ebolaychik Hi !
I've taken note of your message, and I'm sorry to hear that these Issues are impacting your experience !
You also mentioned some concerns about your mental health, I invite you to reach out to someone or an organization that could provide advice and help you feel better.
Don't hesitate to let us know if you encounter issues in-game, or if you have any questions !
@tblackcattt I've taken note of your screenshots.
They have been removed from the message, in order to protect your privacy.
In order to provide you with the best possible support, all while protecting your information, I invite you to reach out to us via our ...
@Hammburglarrr Understood, thank you for the details !
Once you've provided us with the system reports a specialist will take a look at them and get back to you as soon as possible, in order to check with you what can be done.
In the meantime, if you have questions, or for any other Issue, don't hesitate to let us know !
@HonryJohn Hi, and welcome to the forum !
I've taken note of your report, and I'm sorry to hear that you also encounter the Issue !
Are you encountering this problem on PS4 or PS5 ?
@tblackcattt Hi !
I've taken note of the details mentioned in your message.
As mentioned previously, for the next part of our investigation, we will need you to provide us with the screenshots of the forwarded ports via our ...
Hey there @RukitoMikuTochi, thanks for reaching out and sorry to see that the game's freezing on you!
Some additional steps you can try would be to run both Ubisoft Connect and the game itself as an administrator. Additionally, please make sure that Connect and the game are installed on the same drive/partition. If you can make sure that they're bo...
@DblM1337 In that case, I recommend running through both our technical and connectivity troubleshooting FAQs which should resolve the widest range of issues, ...
Read moreHeya @white_n99!
Would you happen to have accessed a free trial for Siege at any point on PlayStation? If so, you'll need to contact PlayStation support so that they can fix your account templates/permissions.
Then if they're unable to resolve the issue on their own, please make sure to let us know!
@Hammburglarrr You would need to open a support ticket to upload any files you'd like us to take a look at.
Before you do that though, would you happen to have Overwolf installed? If so, please uninstall it and then check to see if the crashes persist!
My apologies @ToxthiccWitch, I'm not seeing a login issue mentioned previously. Could you tell me a bit more about what's happening there?
Hello @Rafarelos!
Cross-progression isn't available quite yet. That should become available once Season 4 releases. My apologies for the confusion and let me know if you have any other questions!
Hey @zyx886hoho!
I'm sorry you've run into this issue! The team is aware of and investigating this issue at this time.
I'd advise keeping an eye on our official channels for more information on this as it becomes available!
Hi @nongenuine!
I came across your post about your freezing/crashing issues in game. If you could check out the steps I provided for you there and get back to us on whether that helped or not, that would be great!
Hiya @nongenuine!
Really sorry to see your game is freezing!
Do you notice anything else before the game freezes and the sound cuts out such as high ping or any other issues? Does this happen regardless of the map or mode you're playing?
To start, let's try some general troubleshooting. We'd also want to try ...
Hey there @tblackcattt,
I'm sorry you're running into these issues with ping and that your previous troubleshooting didn't help.
Is the high ping happening more often on any specific maps or modes or after any particular actions? I did also notice that your case hadn't been updated with the forwarded ports. We'd like to have you attach those images of the forwarded ports so that our teams can work towards resolving this with...
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Type of Internet connection used (Wi-Fi, wired, mobile hotspot)
Type of network u...