The Division 2 Dev Tracker

Originally Posted by Abrilliate
Your crashing maybe related to this post see below.

https://forums.ubisoft.com/showthrea...1#post14784033


If this is the reason its pretty ****ty patch the game and then say what you cant play now well too bad. Thanks for the warning or lack off.

wonder if we will be offered refunds being that if this is what has happened It is ubisoft doing this deliberately

SHame on you if you have done this ubisoft a y...

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Hello there,

Sorry to hear that your game keeps crashing.

In this case, could you please submit a support ticket on our Support Site?
Please attach both of the following system files.

• DXDIAG
• ...

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Originally Posted by savagemaks
My request for technical support was deleted. The application just disappeared from the list
There was only a request for a refund.

Hello savagemaks,

I just checked your account and I can see that you received a reply and the second ticket was closed as a duplicate and it's been communicated as well on your main case. Can you please check your email or the support case to see the reply? Many thanks!

Hello Agents,

Sorry to hear that you haven't received your rewards yet. We noticed that some players are receiving their rewards with a delay. This issue is currently being investigated by the development team. Apologies for any inconvenience caused and thank you for your patience!

Hello Agents,

Sorry to hear that your game keeps crashing. Can you please try the troubleshooting steps here?

If the issue persists, could you please submit a support ticket on our Support Site?
Please attach both of the following ... Read more

Hello Agents,

Sorry to hear that you haven't received your rewards yet. After a few checks, I can confirm that the rewards are not being unlocked instantly. They should be available within 48 hours.

Originally Posted by ThyLastDay
Same here it has been 4 days, the progress is shown for both me and my recruit, but still no email and reward

Sorry to hear that, ThyLastDay. Have you completed 3 missions with your recruit?

Hello MuleskinnerLU, welcome to the forums!

Sorry to hear that your game keeps crashing. Can you please try the troubleshooting steps here?

If the issue persists, could you please submit a support ticket on our Support Site?
Please... Read more

Hello Agents,

Sorry to hear that your game keeps crashing. Can you please check if your CPU meets the minimum requirements?

I noticed that some of you are using AMD Phenom, which is below minimum requirements, and that's the reason your game keeps crashing, as this CPU does not support SSE4.1 and SSE4.2, I'm afraid.

If your CPU meets minimum requirements and the game is still crashing, can you please try the troubleshooting steps listed in ... Read more

Originally Posted by relsanct
For sure they are doing nothing about this. Not a single reply here or any other post regarding the issue. They aren't even responding to support tickets.

Hello relsanct,

Sorry to hear that. We're seeing a few players that are having issues with the game after Title Update 7 went live, namely players that have AMD Phenom processors (or other processors that don't support SSE4.2) and that were able to play the game before the Update are now crashing.
When we looked into this we noticed that it was related to these processors which are below the minimum requirements and are not officially supported by The Division 2.
Unfortunately, th... Read more

Hello Agents,

Thanks for reaching out about this! It might take a few days until you receive your reward after completing the referral program. I hope it helps!

Hello PhoenixKing1611,

Sorry to hear that. Have you tried restarting your game by any chance? Additionally, can you please try running Uplay application in Administrator mode?

Hey there Gilcroix!

Did the order appear in your history after waiting a few hours?
If you are getting an error when trying to open a ticket through this link, would you be able to try opening from another browser?

I'm moving this thread to Player Support. Please let us know if you're still unable to contact support through the website

Hey DaMaizmO,

I am sorry to hear you are having performance issues.

Can you try the steps in this FAQ?

I would also advise trying a clean boot, as if your game worked fine before, it might be a software conflict or a program taking more resources than it needs.

Hey folks,

Sorry for the delay in catching this.

Are you still encountering this issue? The team was made aware and fixed it on our end.

Hey Shriekback42,

The team is still working on this issue.

Once we have more information to share regarding any fixes, we will let you all know.

Hey g1macuk,

Thanks for letting us know.

Once we have more information, we will let you all know.

Hey desrocchi,

Thanks for following up on the thread and letting us know your issue is resolved.

Hey folks,

I'm sorry to hear you are all having issues with this.

The team is aware of this and are looking into it further.

Apologies for any inconvenience.

Hey folks,

The team had thought this issue was fixed, if you are still encountering this, can you provide us with the following:

A video of you attempting to loot for new Apparel items and a screenshot of your current apparel items that are unlocked in your inventory.

Thanks,