Trackmania

Trackmania Dev Tracker




03 Oct

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for the update @Denniss, apologies for the delay.

I've raised this report and your additional findings onto the team to investigate.

We'll let you know as and when we hear more.

And of course if you find this applying to any other menus, please let us know!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @Mikey_______ ,

Thanks for getting back to us - apologies for the delay!

Glad to hear deleting your config file did the trick!

We won't need a case in this instance (unless this becomes a common occurrence), but we'll keep an eye out for similar reports.

And of course if there's anything more we can help you with, please let us know!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Sorry for the delay and to hear the issue's back @actshun - have you already given the steps linked by ...

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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

No problem @lucolf !

The Ubisoft Connect team understand this to now have been resolved.

Could you please confirm if your stats are once again tracking as normal?


30 Sep

Comment
    MrDarrek on Support Forums - Thread - Direct

Hello @deska-_!

This issue in the track editor should be fixed with the last update. Could you check? Thanks!

@u-B-m, which server are you referring to? If it's h...

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29 Sep

Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey @TechTheRobot76

I can see that you already created another thread regarding this topic. I have replied to it ...

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Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey @TechTheRobot76 Apologies for the delay and sorry to hear that the game does not recognize your standard access. 😞

As we would need to take a closer look into the account, we are not able to deal with account related queries on the forums. Would you be able to contact our colleagues via ...

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Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey @GaledonCZ Apologies for the delay in getting back to you, and thank you for detailed feedback and suggestion about accounts.

I will forward all the feedback and suggestion you have provided to the dedicated team. We want to make sure that the players have the best experience when using our services. However, when owning Ubisoft games via Steam, a link between the two accounts are needed as the licence activation is needed on the Ubisoft account.

If you are still stuck when trying to log in, please contact us either on live chat, email via our ...

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Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey @twixuss apologies for the delay and sorry to hear that the baked shadows have disappeared on the map. I very much appreciate the screenshot you provided!

I know you have mentioned that this does not occur if you create a map, but does this only happen on this particular map or have you encounter it on others as well?

Comment
    Ubi-Dastan on Support Forums - Thread - Direct

Hey @DramatikPP thank you for the information you have provided, and apologies for the delay!

I am going to forward the information to the team. Should you remember something else in the meantime, please let us know so I can forward it to the team!

Comment
    Ubi-Havoc on Support Forums - Thread - Direct

Hey again @DarkLight203 thank you for your patience! I checked in with the Trackmania teams who confirmed there is not a way to change the map selector. However, the choice of maps for the COTD is picked from the submissions shared so please keep a lookout for any ice maps being picked. ⛽


23 Sep

Comment
    Ubi-Havoc on Support Forums - Thread - Direct

Hi there @DarkLight203 thanks for reaching out to share your concerns on a lack of ice maps during the Cup of the Day. At the moment I am not seeing any changes to the map selection to purposefully void ice maps. I will check in with the teams to see if there are any current issues with the rotation and be back in touch on this thread as soon as I have more info!

Comment
    Ubi-Havoc on Support Forums - Thread - Direct

Thanks for your time with checking back in with these reported issues. To make sure I have everything correct, I see you had switched from viewing the Medals to viewing the Region stats; are the medals sections completely blank for all of September? While viewing your rankings in the Region tab is it only the most prior day that is missing the ranking?

Comment
    Ubi-Havoc on Support Forums - Thread - Direct

@Denniss Thanks for getting back to us! For a quick fix could you try verifying your game files? Once back in game if you are finding that the ESC key is still not letting you back out of the menus, as a temporary test does binding a different key for 'Back' se...

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Comment
    Ubi-Havoc on Support Forums - Thread - Direct

Hey @sblei sorry to hear about this error regarding corrupted files. As a few extra tests, could you try to run the game's exe file with Administrator Privileges as well? I do see you had played without any errors a few weeks ago, if you happen to have made any installation changes between the last time you could play and this error do you recall moving any game or client files?

If you notice that your game and Ubisoft Connect are installed to different drives (such as Ubisoft Connect being on a D drive and your game automatically installing to the C drive) can you please i...

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Comment
    Ubi-Havoc on Support Forums - Thread - Direct

Hi @petasuss welcome to Discussions! I've merged your threads together here to look into this issue when loading into the royal gamemode. It looks like you've already tried out a good amount of our troubleshooting steps for technical issues on PC so I am sorry to see this loading is still persisting.

Could you next try out our connectivity guide here for PC before starting a new game in the Royal gamemode? Let us know if that has any ...

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Comment
    Ubi-Havoc on Support Forums - Thread - Direct

Hiya @Sokol-TM, to follow up on this, does this same sort of error appear if you select a different image? For example if you save a different file or change the file type of your current picture does it allow you to select it to be used on your room?

As a test as well does the 'Painter' folder see any similar issues?

Comment
    Ubi-Havoc on Support Forums - Thread - Direct

Hi @DramatikPP welcome to the Discussions. Sorry to hear the phantoms of other players are no longer showing, alongside the medal times.

To rule out any possible delay in synchronization I'd invite you to complete our connectivity guide for PC here.

...

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22 Sep

Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@OrdoeBoi Hello! Welcome to Discussions!
 
Wow! That's a lot of troubleshooting you've tried and I'm so sorry that you're still getting this error. To be honest, since you're seeing this error even after uninstalling the game and removing the files, it sounds like you may need to completely uninstall both the game and Ubisoft Connect and then reinstall them again. Please follow th...

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Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@RedRabbit01 Hey! Welcome to Discussions!

Sorry that you aren't seeing the regional ranks in your game! Does this only happen for the Summer 2022 maps? Or does it happen elsewhere as well? Please give these steps a try so we can rule out any issues with the game servers that could be preventing this data from loading. There is also a workaround that was provided from the Community Devleoper which you can try:

  • change your region to anything else than the one you currently have
  • wait a little (approx. one hour)
  • ...
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