Ubi-Orion

Originally Posted by Fighting_507
hi i have been have this problem for 1 week when i cant buy r6 coin it says you dont have authorize the store sorry for the inconvenience

help me plz

Hey there.

We were experiencing issues with purchasing credits a few days ago which has since been resolved. If you're still experiencing issues can you send me a screenshot of the error message you're seeing please?

Originally Posted by NunWhoGetsNONE
Did you manage to fix it? This happened to me too

Hey there.

Sorry to hear you're encountering this. Please give the following steps a try if you haven't already done so:

o Use newest version of BattlEye -> Reinstalling the game will reinstall the latest version of BattlEye
o Whitelist BEService.exe, BEService_r6s.exe and BEService64.exe in firewall -> Files are located inside the BattlEye folder in the R6 installation folder and in this folder C:\Program Files (x86)\Common Files\BattlEye
o Make sure BEService64.exe has ... Read more

Originally Posted by Rockgiant1877
I fixed my problem when I went into task manager and found an instance of Rainbow Six already running. After I closed the application the download continued without giving me the same error message. Hope this helps!

Thanks for sharing and glad you managed to resolve this. Hopefully this helps others experiencing the same issue.

Regarding Siege still running in task manager this is an issue we are aware of and it's under active investigation at the moment.

Originally Posted by xXAndrexPereXx
descarga la aplicacion de ubisoft connect y en la parte de descargas te dira cuanto falta para que termine de descargar

Hey there. Welcome to the forums!

Unfortunately we're not able to offer Spanish language support from this forum. If you're able to translate to English I'd be happy to assist you here. Alternatively if you open a support case from ... Read more

Originally Posted by Daniel1Boss_CDZ
I'm having this problem with the rainbow six file corruption detected The program will now terminate and I don't know what else to do already I un-downloaded the game again I did everything I checked the file nothing else resolves I already did everything nothing solve this problem if someone can help me would appreciate it much

Hey there.

This issue is usually caused by antt-virus software. Can you ensure that Siege and Ubisoft Connect are marked as trusted in any software you're using and also ensure that Ubi Connect is running with ... Read more

Originally Posted by i6aLeY
Hello,

Am having the same problem. The problem started since the new Uplay Overlay was released. We get the error before it redirect us to steam.

Keep in mind that the 600 credits, 1200 credits, 2670 credits works fine. But the 4920, 7560, 1600 Have this error.

I tried all the steps u suggested but still the same error. Also all of my friends that have the steam are having the same issue.

Hey there.

That's strange that you're only experiencing issues with certain packs, this is the first report I've seen specifically mentioning this but we are aware of some issues purchasing credits over the last few days. These ... Read more

Originally Posted by XxO7xX
didnt work

Hey there.

Welcome to the forums.

We're going to need you to be a bit more specific if possible please so we can help you out as best as we can. What exactly are you experiencing issues with? Thanks.

Hey there.

Thanks for providing those.

Just to rule out any outside interference can I ask you to test the game after a clean boot please?

Hey there folks.

Please provide a screenshot showing you have progressed past mission 2 in the game with your username displayed in the overlay

Originally Posted by xxIllustriousxx
https://imgur.com/uAG4T1F

Like this?

Hopefully that's fine but Imgur appears to be having issues with their website at the moment. I'll check back again later to see if the website is working but right now unfortunately it isn't loading anything for me

Originally Posted by Sam_Strast
https://steamcommunity.com/app/35955...4889506620939/

Just wondering if this is an intended change vs. a bug.

Essentially, Training Grounds used to give 100+ renown (co-op only) a...

Read more

Originally Posted by Manteigas99
Hello again I have entered in contact with the Ubisoft twitter support how much time can it take and will they answer me back on twitter?

Hey there.

Sorry for any delay in getting back to you. I can see that one of my colleagues is looking into this case for you at the moment, we'll get back to you shortly on this case

Originally Posted by MPAK_KOCMOCA
Cheating? Not "griefing"? Well, I know AFK-farming players are using a 3rd-part software, but that's also "not participating in a match".
Can we finally get the clear answer of UBI's position on this in-game, in report menu promts? As well as smurf accounts? Low-level people with unrealistic K/D - what are they? It's hard to distinguish a cheater from a veteran with fresh statistics that way.

Also, I can add that I farm renown with booster pack every season in TH, and every time I see familiar AFK-bots there, playing Finka/Lion/Recruit. I know their names, some of them are plat players. Obviously I report them every time, every TH match I see them, I also ask other players to do the same, yet it's either a very minor penalty or peo...

Read more

Originally Posted by Kable-.-
i'm experiencing this issue in 2021....

Hey there.

Have you tried making the change and then setting the file to read only? Please also double check first of all that every step suggested in this article to change data center has been followed

Originally Posted by SOG_crypto7
My clanmates all had a 5 GB download (one guy said 9), but mine was the full 58 GB reinstall... but now it's okay. It seems to have coincided with Crimson Heist. I just assumed it was something about the season pass which was incompatible. That's gone now under Crimson Heist, I'm guessing b/c that "season" is over and it's a new season now! So it's not a recurring thing like others seem to have. Thanks for the reply!

Not a problem! Glad it's sorted out for you.

Originally Posted by Pure-heresy
Hello I just got the downloaded version of siege off stem and because my disc version of the gold edition stopped working saying it was missing dependencies I still have the disc and gold skins redeem code it just doesn't work so i need help who do I talk to about this.

Hey there.

Please open a support case with us and provide any images of the error messages you're seeing and we'll investigate this further for you. You can reach us either through the ... Read more

Originally Posted by MPAK_KOCMOCA


Goyo's cotton head from Sugar Freight event looks fine with default body skin, neck is a bit long, but it's attached to his outfit after all.
However a new Business Casual clothing from the current battle pass doesn't have body texture if used with the same cotton head.

Hey there.

Thanks for taking the time to report this to us. I've passed this on to the development team for further investigation now.

Originally Posted by RayJe.CAM
Ok so after i installed R6 Tracker the following happend:
-some times movement get's stuck for exemple if i sprint and then press a.w.d or s i get's stuck on that . So if sprint then press W and my character get's stuck running forward, this happends randomly , i also get stuck going backwards, sideways , and i have to press again that key to stop.Also sometimes if i press left click to shot or right to ads it won't happend and i have to press it twice.
- when i enter a any type of game the movement it's delayed : if i press w for exemple the character starts moving forward after like 5 seconds, also if i press W , after it moves , i can't move in any other direction for like 5-10 sec , my character remains stuck, if i press left click my c...

Read more

Hey there folks.

Thanks for reporting this to us. We are currently investigating these reports as we speak. Please add a report to R6Fix as well if you haven't already done so.

Originally Posted by yayayayayayay
Dear Ubisoft Employee,

contacted ubisoft support and its been 5 days and still dont have a reply, but since yesterday it says “we are working on your case”. How long wil it take to het a answer after it says that?

Hey there.

I've just checked up on your case and I can see you spoke to one of my colleagues earlier today and your case has been escalated for further investigation. We'll get back to you on your case as soon as we have further updates.

Originally Posted by Mastardy
I'm having the same problem, I've tried to disable my anti-virus software, the firewall, I disabled both overlays, re-enabled them too, nothing worked Help!

Hey there.

We were experiencing some issues with store purchases on the day you contacted us but this should now be resolved. After checking your account it appears as though purchases are working as well but if this isn't the case please let me know. Thanks!