Ubi-Woofer

Hey ShastaLite and drudollaz - thanks for posting here on the forums to report this issue!

The devs look to already be aware of this issue, and have been able to reproduce it. They've also been able to reproduce that headshots refresh the timer as intended if the decoy is on cooldown, as ShastaLite stated occurs. As soon as we receive any further information regarding this issue, we'll update the forums.

drudollaz - I merged your thread with this one, as the primary issue mentioned is the same as here. Regarding your second issue, are you able to provide a short video showing that the Mantis scope does not zoom? Thank you.

Can you please confirm whether this means the issue is no longer impacting you, jay90rock?

If you return to New York, are you able to reproduce it by collecting such a bounty? We're keen to identify any continuing issues and report them as needed. A video of the issue, if you can reproduce it and provide one, would be greatly appreciated.

Thanks for sharing your insight here, Scootsu - if you have any feedback on the specialisation handguns, please feel free to share that here.

Can you confirm whether the handguns in question are from specialisations, jay90rock? If they are different, can you provide the names and images of your inventory as requested by Baron please?

Hey there Bazzalfc,

I'm sorry to hear that rogue agents have caused issues for you in progressing in invaded missions.

For full confirmation, can you please list the names of the invaded missions that you have encountered issues with, and if possible, provide a video (one per mission if possible) if these issues can be easily reproduced?

We have received other reports of issues with the Bank Invaded Mission that I could find, but I'd like to gain a comprehensive understanding of your encountered issues and provide the devs with as much information as you can provide for them to investigate these. Thank you for any information you can provide.

Hey WxHeartagramxW,

Thank you for reporting your connectivity issues to us here on the forums.

I'm unable to find a support case for connectivity issues on your account - if you have contacted us in a different way, can you please clarify? Was it through another thread here on the forums, and if so, can you provide me with a link?

You've mentioned trying solutions provided by us - would you mind clarifying the troubleshooting already attempted? Did you complete every step in our PS4 connectivity troubleshooting guide already for instance, including portforwarding?

Hello everyone!

We receive a large number of queries relating to username changes, and when they can next be performed. If you have forgotten when you last changed your username, or would like a reminder of when it can next be changed, please reply to this thread and an agent will advise you.

If you need assistance with updating your username, or if you have any requests pertaining to your personal account information, these requests need to be handled privately. You can reach out to us in the following ways for these requests:

- Support Case

- ... Read more

Hello VitekK_ and Spaakoo!

Can you both confirm that you are located within one of the participating countries?

Austria
Belgium
Canada
Denmark
France
Germany
Ireland
Italy
Netherlands
Norway
Portugal
Spain
Sweden
Switzerland
United Kingdom
USA

If you are, can you please open Uplay PC, and on the News Section, try to redeem the technical test from the displayed banner? If your two accounts are correctly linked, you should find it there.

Hello gwenaellp,

Would you mind clarifying exactly what the message you clicked on said? There are a number of pop-up messages that Uplay PC can communicate, so without knowing what you clicked on, I'm afraid it is difficult for me to understand what has happened. The update window is normally separate to the main Uplay PC window if referring to the updates before a game fully launches, so if you clicked on the main Uplay PC window, I imagine the update one may have just gone into the background?

The file verification process in Uplay PC should fix any corrupted data; if issues should persist, reinstalling the game would be the next step after that.

Originally Posted by mberry12
I finished mission and got GE, but it not unlocked badge in uplay. Is it known error or its just my "luck"?

Hello mberry12! I do not see the achievement registered as completed on your account - have you finished the quest "The Floating City"? Does it show as completed in-game?

Originally Posted by Earl_Faeleon
Have the excact same problem here. I also have problems with unlocking the achievement where you need to have each farm be improv...

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Originally Posted by LordRob_XCVI
It seems like the bug is still in the game. A man of noble intentions 6 still starts without a ship to escort.

Side note: I bought Karl von Malching's start island, maybe this destroys the algorithm.

Hey LordRob_XCVI - welcome to the Ubisoft Forums!

Would it be possible for you to provide a video of this issue for me to review, if it is still ongoing for you after yesterday's 8.1 update? I cannot find any recent reports of this issue, so will need to investigate with you if so. Thank you.

Hey alterego87,

As far as I am aware, crashes like these were meant to have been fixed in the 7.3 update. Are they still occurring for you? (Please do bear in mind that gaming laptops, though they may be able to run the game if meeting the minimum specifications, are not officially supported - our requirements refer to desktop components only.)

Refund requests must be made to your retailer for the game - if you purchased the game via the Ubisoft Store, you can contact our team using this link.

Hello everyone,

If you attempt this quest on a save where it is already broken / corrupted, we believe that it may be impossible to complete the quest. However, a fix was previously implemented, meaning that fresh starts of the quest should allow its completion without issue.

As such, as my colleague Houck advised above, it would be best to try this quest in a new save game, and let us know if issues then persist, so we can reopen the investigation if needed. Thank you.

Hey everyone,

This issue remains under investigation, and to aid the development team, the following resources are being requested from affected players:

- MSINFO and DXDIAG system files

- The engine.ini file located in: Documents\Anno 1800\config

- The affected save file(s)

Could anyone from this thread still experiencing these issues please provide these files to us via a suppo... Read more

Hey Trigiz - welcome to the Ubisoft Forums!

Did you submit a support case for these errors, as previously directed in this thread? Can you test following today's 8.1 patch and let me know if these issues are still present for you?

Originally Posted by scorpemo
Same issue here, bought it in epic games store but still not green marked, what to do please ?

Hey scorpemo - welcome to the Ubisoft Forums!

If this issue still persists, could you please create a support case with our team or ... Read more

Hey Holzoli_DGS - welcome to the Ubisoft Forums!

Have you tried the suggestions already made in this thread, most notably our connectivity troubleshooting for your platform? Please do so if you have not:

- PC

- PlayStation 4

- ... Read more

Originally Posted by nightflame223
I've noticed ubisoft seems to have an issue with people not getting their stuff after spending money and then the tickets not getting responses. For me I had submitted my ticket and was ask for a receipt so i sent it but i haven't gotten a response in a while now and it's very upsetting .

Can you provide me with the case reference number so I can look into why there may be a slight delay?

If you have already had one reply, and have provided the necessary documentation, this may take some time to look into.

Hey AnX7ieTy - welcome to the Ubisoft Forums!

I can see from your account that you have now been able to link your Epic Games Account, and your copy of Rainbow Six: Siege bought through the Epic Games Store.

If you have any other issues that you need our assistance with, just let us know

Originally Posted by Zeon.TRG
I was playing ranked and then my internet crashed. When trying to reconnect it would not. I was waiting for 17 minuets to get into the game but it would not put me back in and then i get a ban. I want my elo since your matchmaking is very broken . When I try to see how much elo I lost it will not even tell me. It was my 18th match and I was gaining 70 elo and so you would think that I would lose the same amount. I would like that game reversed for my account so I cant be held reliable for the unreliable match making system. My team won and i heared about it because i was in the call with them. my team said that they won 74 elo and I would like the elo added instead of removed. I would be fine without the game elo but just the game removed from my acco...

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Originally Posted by usoosu
Does anyone know if the problem is fixed yet?

Hey usoosu - welcome to the Ubisoft Forums!

What troubleshooting have you attempted so far to try and resolve these issues? What platform are you playing on? Are you using a wireless or wired connection?

Originally Posted by BLACK.ROSEE
so i found out that when I connect my PC LAN or u can call it by internet cable everything work smoothly but when I connect it by USB WIFI it gets the...

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