Ubi-Woofer

Originally Posted by NanBulldozer69
i hope you understand that every soul thats had this problem has clicked on this forum looked at the battleye faq and found nothing you cant expect people to find answers to a new problem on an old battleye faq

Would you mind clarifying for me the exact issue(s) you are experiencing at this time, NanBulldozer69? We would not expect players to look for solutions for new issues on old threads, it is true (the last post in this thread before yours was from January 2019)

The support article previ... Read more

Originally Posted by Fang.Zulu
i cant find my cd key on steam library. how can i find it?

Hello Fang.Zulu, if you have recently purchased Rainbow Six Siege from Steam, you will not need an activation key for Uplay PC - the game will be automatically tied to your account when you first open the game.

If you are being asked for a key, it may be that you are signed into the incorrect Ubisoft Account, i.e. one where your license for Rainbow Six Siege is not tied. Please check this for me.

Originally Posted by LoliKha...

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Hello distronic4, I am sorry to hear this. Thank you for letting me know that your platform is PlayStation 4 - would you mind answering the other questions I posted above?

Here they are again for ease:

- Your ISP username
- Your datacenter
- Are you getting any kind of error message?

Again, Veteran-., can you tell me which specific charms you are missing that you believe you are entitled to, and from which specific event(s)?

I can look into this for you, but only if I know which charms to look for As I mentioned in my previous post, I do see that you have earned a fair few in the past, and I want to determine whether I can see the charms in question as earned or unearned.

Hello Keelogram,

I'm afraid I cannot see any recent transactions on your account, having had a quick look just now, so this is why your case needs to be investigated by a specialist team I'm afraid.

That said, having checked your open support case, I did see a screenshot of your order confirmation attached but not a proof of payment from your payment provider. Could you please upload an uncropped image of this to your case so that we can check the payment has been successful?

Thank you.

Can you please clarify your remaining issue(s) for me, Veteran-.?

Looking at your account, I can see that a Twitch Account is linked already, and that several Twitch Drops have been earned on your account. Is there a specific charm or reward that you believe you are entitled to, but you have not received? Can you tell me which exact ones if so please?

Hello everyone,

I'm going to quote reply to some of the latest posts below. To those of you whose posts I have not quoted and replied to directly - this is because you have posted on this thread pertaining to For Honor when posting on the appropriate game's dedicated Player Support subforum would be more suitable, and would ensure that you receive the help you need in the most efficient way. For issues with the following games, please post in the linked locations instead:

- Rainbow Six Siege

- ... Read more

I do completely understand your frustration, dePhantomremix, and I will do everything I can to assist you with this error and work with you to try to find a resolution.

To be able to move forward in my investigation, however, I will need to ask that you - as with all players who ever find themselves in your position - complete the troubleshooting I have recommended, and provide me with the resources and files I need next to take a closer look into things. Without this troubleshooting having been done and the additional information I've requested, I'm limited in what I can recommend that is specific to your situation.

You may be able to play other games or connect to other services, but if there is an issue with your network and / or your communication to our servers specifically, it is likely that your ability to play Rainbow Six Siege will be impacted. The troubleshooting we recommend is to address this possibility, and many others. ... Read more

Originally Posted by DominicATR
I have talked to numeroues epic games support people but know one has been able to help me its mindblowing that companies this big cant handle a simple error, Im not using a vpn, both countries in both accouns are the same i have restarted my pc the launcher i have done everithing and still nothing
PLS HELP

If you have previously contacted us via a support case for this issue, would you mind letting me know your case reference number, so that I may take a look into this further with you?

Additionally, can you confirm that both countries match, and that you currently reside / are located in the country in question on both accounts? Othe... Read more

Hello everyone,

If encountering the error "3-0x0001000B", this indicates that you are experiencing difficulties with connecting to the Rainbow Six Siege servers.

For such an issue, in the first instance, we would recommend completing the appropriate connectivity troubleshooting for your platform:

- PC... Read more

Hello Sparkgrxms!

A short time ago we released this statement regarding the next steps we are taking to tackle DDoS and DoS issues, which have already included instances of MMR Rollback on consoles, account sanctions, and changes to matchmaking / structure, for instance. I'd recommend reading it in full, and should you have any questions or concerns about its contents, you are welcome to reply here.

We appreciate your concern and welcome any feedback or comments ... Read more

Hello RastamanLee - for your information, Shifting Tides is Y4S4.

Now, with regard to the crashes you are experiencing - have you completed all of the basic platform troubleshooting (PC / PlayStation 4 / ... Read more

Hey there Efosamark, welcome to the Ubisoft Forums!

Can you please confirm for me which platform you are playing on, what steps you've taken so far to troubleshoot the issues you are experiencing, and if you noticed these issues starting after a particular date or game update?

Hello there,

First of all, allow me to apologise for the fact that you have come across this behaviour in game. We do not condone nor tolerate abuse, nor the abuse of our systems. We're working hard to address issues of this nature, with a statement on our approach to DDoS / DoS attacks being here.

However, it is against our rules here on the forums to publicly report players, or effectively incite "witchhunting". As such, I have removed the usernames you mentioned from... Read more

Hey there WZ.ZONE_Zander, I am sorry to hear that you have encountered issues when trying to connect to ongoing matches in Rainbow Six Siege. I can appreciate that this must be frustrating, both for you and the players you try to join, and rest assured that we are investigating reports like yours and hoping to continue to improve in-game connectivity.

To try and improve your own connectivity (just in case the issue should be local in your particular case) and optimise it, I'd recommend completing both our Rainbow Six Siege connectivity troubleshooting and our ... Read more

Hello G7.Hibiki! I am sorry to hear that you are encountering this error in Rainbow Six Siege. This is a standard connectivity error, for which I'd like to recommend some connectivity troubleshooting in the first instance.

Would you mind confirming for me the platform it is that you play on?

Hey Vlduus, I verified that you own Rainbow Six Siege and added the TS to your account for you now. You should see it listed and be able to access and play it while the TS is live.

Enjoy!

Hello Vskis,

We do not allow naming and shaming on our forums. If you wish to report a player for their behaviour, please do so using the in-game reporting functions or through a support case on our website.

Rest assured that we are committed to tackling behaviour that breaches our code of conduct, and if a player is found to be in breach of it, appropriate sanctions will be applied to their account. Thank you.

Originally Posted by eddscall
Please fix this, just got another abandon sanction, it's doesn't join back the ranked game, it's says it will but it doesn't, searches for a new games and then an error

PS4
quaidx23
Seas

Thanks for replying with the requested details. Can you tell me which error message specifically you receive?

Originally Posted by reflections.
Hi, im playing on Operation Shifting Tides already and i got bugged that i cant reconnect again an...

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Hello Sabaxblaze, I do see your copy of Rainbow Six Siege from the Epic Games store activated on your account without issue.

Could you please try running both Uplay PC and the Epic Games launcher with administrator rights, and then see if Rainbow Six Siege will launch without issue?