Ubi-Woofer

Hello GL114222, would you mind clarifying for me what the exact issue is? Have you completed DLC actions that should grant rewards etc. in the Club, but these have not completed?

Are you able to provide screenshots from in-game showing that you have fuflilled the requirements for these rewards / challenges?

I have moved your thread over into our ANNO 1800 Player Support section to ensure that you receive the further assistance you need in the correct subforum.

Thanks for letting us know. A fresh installation of Windows wouldn't be our first recommendation (as we'd like to sort it before resorting to something that drastic!) but if you're willing to give it a try, let us know if it helps.

Before that, though, I'm curious if the steps in this FAQ help the issue at all? Though these are for a slightly different issue, I'm wondering if the issue is linked to your player profile. Resetting this would be a valuable step to try.

This will have the unfortunate side effect of resetting your situation progress and loadouts, however. If possible for you to do so,... Read more

Hello BlueGhostface,

As my colleague mentioned, please submit the information requested to us via a support case, not here on the public forums. We don't allow witch hunting / public reports, and it is against the forum rules.

I've removed the names of the players and your video links from your posts for this reason. Please do send us the information, but via a proper report in a case on our website. Thank you.

Did you disconnect from any previous matches Maztrcheif, or cancel queuing in the menu previously? As it may be that you received this penalty for a previous abandonment / action, not for your current game. If the previous game was still ongoing and then ended, or the game you were supposed to join but quit from the queue ended, you may then have received the sanction with a delay.

Just to reiterate - we as Ubisoft Support have no power to appeal, remove or shorten abandonment sanctions. They need to expire before you'll be able to play again.

Originally Posted by PotatoServerz
I have the exact same problem ever since the last update the game just crashes randomly with no error code or anything

Have you attempted any troubleshooting previously advised in this thread, PotatoServerz, or opened a support case with us about the issue?

Originally Posted by JDunlavy
I've been subm...

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Originally Posted by Flinckk
i tried every thing what is currently in this page is is there some other way?

Can you please specify exactly which steps you've tried? Have you tested installing the game in a clean boot environment, with Uplay PC having ... Read more

Originally Posted by rapraptor2006
i bought rainbow on my xbox and now on pc it is asking me for a activation code

Do you own the PC version of the game as well?

A purchase of the game on one platform does not entitle you to the game on every platform, just to clarify. Your progress is non-transferrable between platforms as well, as we do not support cross-platform functionalities in Rainbow Six Siege.

Hey anttom89.

If you leave or are disconnected from a match, the system detects that you are no longer in that match, but cannot discern the reason. As such, regardless of why you are no longer in the match, if you do not rejoin it within the allotted time, an abandonment penalty / sanction is applied. This is the same for all players, and as such is a fair / indiscriminate system.

As someone who has been on the receiving end of abandonment penalties in other games before due to technical issues or connection drops, though, I do understand how unfair these sanctions can feel, and appreciate that they're not ideal when the circumstances are beyond your control. As such, I am more than happy to forward any feedback you may have about the system, for the Rainbow Six Siege team to take it on board alongside other feedback and improve the game for all players in the future.

Do consider completing our connectivity troubleshooting for your appro... Read more

Hello everyone!

Just to make sure nobody was still having issues with accessing the TS, I checked the accounts of all players who commented on this thread since the last response from one of our agents.

The players listed below should already have had access to the TS, and should currently be able to play it as the Test Server is currently active:
TheBolt76, DatEliteNoiroja, LegitLegendary0, PrideSin121, SmallMan., LT.Pochito, shane196, Big_Strong_Tom, awry.LFT, ToastBro2, FBI_JackieShan

These next players I unfortunately couldn't locate the Ubisoft Accounts of, as the usernames appear to have been changed, so please do send me a PM with the current details of your account if you still need my help:
Wiggy.UBI, Dr.Sami

And finally, to RipNDipity, I struggled to locate the TS on your account so I added it again for you now to be 1... Read more

Thank you for the video, SHM0B. Although you do not believe your mouse to be the root of the issue, I would like to ask that you do test with another (even if just a plain office-style one) to fully rule out that possibility. If you're truly holding RMB down, but this behaviour is occurring in-game, it does look to be an input issue.

To that end, as well as testing an alternative mouse, can you also please verify your game files, to ensure that there's no corruption? Here's intrsuctions for Steam PC and ... Read more

Originally Posted by Cavendar.WT
It's not fun losing every round or not being able to have competitive match. What do you not get?

I fully appreciate that "losing every round" is / would not be fun, Cavendar.WT - but what do you believe the root cause of this is? That the teams in the matches you play are not balanced?

What changes would you like to see? How would you like matchmaking to be organised, or limited?

Knowing the existing matchmaking rating / rank systems (you can read an older, but still valid, blog post about them ... Read more

I see two recent successful transactions now on your account, TBG.svkTomin - one for 600 Credits, and one before it for 4920 Credits as you mentioned in your original post.

I'm assuming that this means that you have now received the full amount of Credits that you purchased? I do apologise if there was a delay in the delivery of the Credits.

Originally Posted by Startail_
I've been having the same issue. Though it may seem that the credits are being withheld from me because the purchase may have been tagged as fraudulent. I made a support ticket asking for questions. Has anyone looked into it? Also, it was about 6000 R6 credits. As much as this issue annoys me I'd a least want the money spent to be refunded if the issue cant be resolved within a few days.

Hey Startail_! I realise it's been a while since your report of this issue, but I thought I'd check into it just in case. I do see on your account that you attempted a high volume of transactions in a short space of time, which can sometimes trigger an automatic ... Read more

You're very welcome! Glad to help.

If anyone else is facing the same issue, let us know.

If this is the case, and the error message relates specifically to Epic Games, as I mentioned previously, I'd definitely get in touch with them to check that there are no issues on that end.

That said, can you tell me whether you have your Epic Games and Uplay PC clients installed on the same HDD / SSD? Have you tried any further troubleshooting in case it is a display / loading error, such as to reinstall Uplay PC?

Originally Posted by REAP3R_TXC
I also didn't got it My Uplay name is REAP3R_TXC i got the previous charms but not this time.

Hey there, I'm not able to locate your Ubisoft Account under the username displayed here on the forums. Could you please PM me the correct username and email address? Thank you!

Originally Posted by Luxcn.
I watched over 20+ hours over two days and i never received any of the charms I have all my uplay and twitch linked anyway i could get them?
my...

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Hey hobrobs, I'm sorry to hear that you've not been enjoying playing Casual / Ranked games in Rainbow Six Siege.

Have you tried out the Newcomer Playlist at all? This is designed for new players of Rainbow Six Siege to get to grips with the game's mechanics and gameplay, and all its maps and available operators to you.

The matchmaking systems will always try to put together a fair match, but will on occasion compensate to a degree if / as necessary in order to balance finding a fair game with finding one quickly.

If you all have any further feedback to share, I'd recommend posting it on our dedicated feedback forums for Rainbow Six Siege rather than in our Player Support section here... Read more

Originally Posted by jailedfreedom
I have 3 PCs, and they all have the same problems. One is a threadripper 1 system with a RTX 2070. Second is a ryzen 1 system with a GTX 1060 6GB. Third is an intel system with a GTX 1060 6GB. This rules out faulty or unstable hardware. I either have a software incompatibility, or siege became crap.

What common softwares / installations do you have on these PCs? Checking this could perhaps lead us to identify possible causes, as they may have a common denominator other than the fact that you have Uplay PC and Rainbow Six Siege on both for instance ... Read more

Hey AJCS_RGC-Raven!

I have checked your account, and believe the TS should now be visible to you. Could you please check if you are able to download it?

Hello everyone!

I have just checked the accounts of every single person i think who commented on this thread since the last response from one of our agents.

YOU HAVE THE TS:
FireToppedShot,Arthursw1, Ranakkl, Artorias.1994, DOGGO112, MAZEVLAD, TheCaller., Hottest_Sailor, Alex.NLFT, OPB_Po, Hiro.cmdR, Mancoe, H4rdM, TanteAnte.ink, oaaalex, Sixcell219, lolicon-main, IllYttruimllI, My-Mom-HatesMe, LojeToje, sabossa

I COULDN'T FIND YOUR ACCOUNTS:
Pepe_TheGod, Cosmo_Kramer_5B, BlackBeltBANdit, RosenRitter.13

For everyone's general knowledge and information, unless the TS is currently online and playable, you will not be able to view it in your Uplay PC library, download it or play it. For many of you, I s... Read more