Ubi-Woofer

Hey Blob-.,

While I do not see any playtime for Ghost Recon: Future Soldier on your account, I can see that you have been able to unlock the Ghost Recon Weapon Skin in Rainbow Six: Siege now.

Are you still having issues with accessing it in-game?

Originally Posted by Zeon.TRG
I was playing ranked and then my internet crashed. When trying to reconnect it would not. I was waiting for 17 minuets to get into the game but it would not put me back in and then i get a ban. I want my elo since your matchmaking is very broken . When I try to see how much elo I lost it will not even tell me. It was my 18th match and I was gaining 70 elo and so you would think that I would lose the same amount. I would like that game reversed for my account so I cant be held reliable for the unreliable match making system. My team won and i heared about it because i was in the call with them. my team said that they won 74 elo and I would like the elo added instead of removed. I would be fine without the game elo but just the game removed from my acco...

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Thanks for sharing what worked for you, BrijeshB!

It is worth testing this workaround first, and if it does not resolve the issue, trying the steps I have outlined above.

Hello everyone!

Thank you for your continued reports of the audio issues you are experiencing. Before reporting them here in the thread, please do take the time to give our basic troubleshooting a try for your platform, and see if this helps:

- PC

- PlayStation 4

... Read more

Hello everyone!

This is just a quick reminder that, in the case of content sharing on consoles:

Xbox One: Players can share Year Pass Operators with profiles on the same console, but not additional purchases.
PlayStation 4: Players cannot share any content.

I am seeing a lot of mentions of alternative accounts on this thread, and of content not being accessible - this is expected behaviour in the large majority of cases.

To clarify regarding the Deluxe Edition - the operators from this edition are not shareable as they are not Year Pass operators. The Deluxe Edition comes with the Year 1 and Year 2 operator bundles, not any of the Year Passes.

If still needing assistance, and believing your content to be inaccessible when it shouldn't be, please ... Read more

Originally Posted by Sternouss
hello i just buy 600 r6 credits but I don't receive it help

Your order of 600 R6 Credits appears to have been delivered - please accept my apologies for the delay!

Originally Posted by TT-boom
hey i just bought 1200 credits and didn't get them.

Same for you, TT-boom - your order was delivered already ... Read more

Have you performed full reinstallations of both Uplay PC and For Honor as yet, S4AD? If you have not, please do so, and run both the launcher and the game with administrator rights afterward.

And by "deleted the program data folder", do you mean deleting the Ubisoft Game Launcher folder in %AppData%, or something else?

Originally Posted by Mr-Ezak
english is an international language it should be in every game beside other languages for every region . . . why it's russian and chinese ??
i can't speak chinese . . . but i can do english . . .

I app... Read more

Hey senpai_O! I am glad to hear that the solution provided by gokhan01 resolved the issue for you. Please don't apologise for your English, it's great!

If anyone else should require assistance with this issue after trying the troubleshooting suggestions made in the thread already, let us know.

Hello everyone,

I am sorry to hear that this error code persists for some of you, but very glad to hear that several workarounds - such as that provided by Tsimdschdern - have allowed you to link your games to your Ubisoft Account! Here is that workaround again, for ease of access:

Originally Posted by Tsimdschdern -Closed Epic Games Launcher
-Delete webcache in C:\Users\Account\AppData\Local\EpicGamesLauncher\S aved
-Opened Ubisoft play website and Login
-Opened Epic Games Site and Login
-Started Epic Games Launcher new

Please continue to test this workaround, as well as ensure that the country listed on both your Epic and Ubisoft Accounts match, as well as your ... Read more

Hey jensen9430, PRNML.ItsYeFox, emnl1, fournite_site, Arcanine0608 and denisa.c!

I am sorry to hear that this issue persists for you all. Please all ensure to have completed our Uplay PC connectivity troubleshooting, as well as our basic PC troubleshooti... Read more

Hello everyone,

I am sorry to hear that you are experiencing this error message when trying to access Assassin's Creed Syndicate through Epic Games.

Can you all please clarify where the error is appearing? Is it within the Epic Games launcher, or Uplay PC? Are there any specific error codes mentioned?

It would be helpful if you could help to rule out any basic connectivity issues within Uplay PC by completing our connectivity troubleshooting for it as well.

Is this issue only with Syndicate, or other Ubisoft titles as well, if anyone is able to test this for me? As if so, I think it would be best to open a new threa... Read more

Hey pixhnn! I am sorry to hear that you have been encountering this error message.

Have you tried the steps previously recommended by my colleague Morning? If so, have you submitted a support case already with a screenshot of your completed portforwarding attached?

Also - I have deleted your second post in this thread as we do not condone double posting / bumpin... Read more

Hello JRitter95,

Have you ever had your Twitch Account linked to another Ubisoft Account in the past?

I am unable to find any Ubisoft Drops or Twitch Prime rewards on the account you are posting from here on the forums, so we may need to investigate this further if you have proof of redeeming the rewards on-time.

I'd recommend opening a support case with us and submitting fullscreen, unedited screenshots of the Twitch Prime rewards screen with your username clearly visible and the rewards shown as redeemed, for us to investigate further with you.

Hello VoidPeak_PC - welcome to the Ubisoft Forums!

Would you mind specifying the exact error text you encounter, please? Are you installing the Test Server from Uplay PC, or another client such as Steam / Epic Games?

Are you running the installer / Uplay PC with administrator privileges, to ensure that it has permission to write files to your system?

Hello everyone,

Thank you for your continued reports of these issues with injuring and killing opponents, explosions, and subsequent ping spikes. I do apologise that a response from our side has not been provided recently.

If these issues remain prevalent, and all connectivity troubleshooting has been completed for both the game and Upl... Read more

Hello everyone,

I am sorry to hear of your issues with missing content. If restarting the game does not resolve these, and connectivity troubleshooting for your platform (PlayStation 4 / Xbox One) does not improve your situation either, before contacting us in ... Read more

We are aware that, if a match is found at the point of a player cancelling queuing, this can mean that matches start with fewer players. There is also the potential for the player who cancelled queuing to receive an abandonment sanction, as they have effectively "left" the match they were entering. It sounds as if this may be what has happened to you in this scenario.

While we are unable to prevent, remove, appeal or shorten abandonment penalties, we are happy to forward any concerns you may have regarding these to the Rainbow Six Siege team for their consideration. We do also have a dedicated Feedback section here on the forums that I would encourage you to post your ideas in.

If your queue ever last... Read more

Hello Squiggly_Apex,

I am very sorry to hear of your experiences with DDOS / DOS attacks in Rainbow Six Siege on console.

We are actively taking steps to address these issues, which you can read about in our blog here. I would encourage you to give it a read, and see if it addresses some of your concerns, in particular with regard to abandonment sanctions, as that is a noted "next step" we are addressing.

With regard to such temporary sanctions for the moment, though - as you have been previously advised, Ubisof... Read more

Originally Posted by Hope-Rises
The rewards are little weird and glitched I think. and they're Platform related.
for example, I played both Closed & Open Beta on PS4 and now that I'm on PC, I'm using the same Uplay account from my PS4 so I have access to Fire skin, but not the Peac*ck skin which I have on PS4.
another example is that I've never played Splinter Cell game and I have the Splinter cell skin for P90, but only on PS4 and not PC. same thing for Ghost Recon skin for Ashs G36c.
But for the Division skin for UMP45, I have played Division 1 on PS4 and I have the skin but on PC I don't have it.
as I said, it's weird and glitchy for some skins.

Redeeming Ubiso... Read more