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Hey @Metallo75
What was the free weekly item? If it's something you can only have 1 of, it's not a bug and is intended to not allow you to have it again.
Hey @Metallo75
What was the free weekly item? If it's something you can only have 1 of, it's not a bug and is intended to not allow you to have it again.
Hi there @CUBO_ESPACIAL! For account security reasons, we will need to assist you further through private channels. To help expedite this process, please attach pictures of the promotional item that you received to your support case. If you can include pictures of the front and back, that would be super helpful. Once an agent has been able to review everything, they will follow up with you directly. Thank you!
Please contact support on one of the following support channels:
Facebook
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Hi @Diddy_DHS can you please try going to Ravensthorpe and go to the Bakery and see if you can interact with Tarben to do the quest 'The Baker's Plaint'. It may be a quest that you missed previously.
If you are unable to could you also check your completed quests and see if 'The Baker's Plaint' is listed there.
Hi @KeepVaping95 I'm sorry to hear that you are also experiencing issues with the quest 'Malvigr'.
As mentioned in the previous response, the development team are still investigating this issue and we have no further updates to share with you at the moment.
Hi @Milkman_wtf I'm sorry to hear that you haven't had a reply to your support case.
Customer Support will do their best to reply within 48 hours, however if they are receiving a high volume of contacts it may take longer than usual, for which I apologise. Someone will reply to your case as soon as it is possible.
With regards to your issues with having cloud sync enabled we would generally recommend uninstalling then reinstalling Ubisoft Connect and running through the connectivity troubleshooting which I understand you may have already tried. As Ubi-oof me...
@GLADI8ORDUDE thanks for your reply.
The issue with sounds and music missing is still being investigated by the development team. As soon as we have any updates it will be shared in the megathread that I shared with you. For the issue crackling noises this is not a known issue, I am not sure what could be causing that.
Are you using your headset wired or wireless? If wired could you please try wireless to see if that makes any difference.
HI @tqmdave I'm sorry to hear that you are experiencing an issue completing the quest 'Sister of Sorrow'.
To confirm you assassinated 'Little Mother' but left the area as you found it difficult to complete the quest. Can you confirm what difficulties you were experiencing?
I would recommend loading a previous save before you started the quest then try again. If you are unable to do this for any reason could you please provide a video that demonstrates this issue.
I would recommend uploading your video to a video sharing platform such as YouTube, you can...
Hi @D_Outsider I can confirm that the development team are aware of this issue and are investigating.
Hi @AmorcitoVyS I'm afraid that we can only assist you in English on this forum. If possible, could you please translate your post for me?
Alternatively, you could create a support ticket and our Customer Support team will assist you further.
@The_Schwarz1 you're welcome.
I'm also sorry to hear that you experienced an issue with a bear on your save.
If we need any additional information from you I will let you know, thanks.
Hi @KenseiOtaku I'm sorry to hear that you are experiencing an issue with your loadouts.
If you are still experiencing this could you please provide a video that demonstrates the issue.
I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread.
Hi there @Milkman_wtf, thank you for chiming in!
If you haven't yet, can you open a support case for this issue with your MSInfo and DxDiag attached? I'd like to include those with this report for good measure, thank you!
Hello there @ToninoBear! Please note that you're currently within the English Player Support Discussion Board, and we are only able to help in English within this Discussion Board. This is because we try to avoid automatic translation tools to make sure we're avoiding any potential misunderstandings.
If you'd prefer to receive support in another language, you're welcome to ...
Hey @matarese_circle! We're more than happy to look into this further and help if we can. If possible, can you provide us with a short video clip showing this as it occurs? That would be super helpful.
@SilentSniper711 Hello SilentSniper71, how are you? This got posted to Rocksmith+, so I will go ahead and move it for you to Valhalla Player Support.
Hi @theGENeralOX I'm sorry to hear that you are experiencing issues collecting the key.
This issue is most likely due to an issue with the 'Light-Fingered' skill which has been reported ...
Hi @Domaz_the_Gamer I'm sorry to hear that your game is freezing on the splash screen.
Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.
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@The_Schwarz1 as a gamer myself I can fully understand your frustration.
I have reported this issue to the development team as it may be linked to the issue with the Light-Fingered skill that I mentioned in my previous response.