Assassin's Creed: Valhalla Dev Tracker

Hey @ryan-de-looze, thanks for sending a video of your issue.

Have you tried to leave the tomb, fast travel somewhere, fast travel back and come back to the tomb, to see if it helped to unlock the big shelf ?

Hiya @KuvvetliCima and thanks for contacting us.

I'm very sorry to hear that you were not able to launch the game at all.

Could you please explain what was happening when you were trying to launch the game ? Was it downloaded through the Epic Launcher directly ?
Were you receiving an error message in particular ?
Have you tried downloading it directly from your Ubisoft Connect launcher ?

Hi @VespaFerox_AT!

I'm sorry to hear you're having trouble with the Ireland's Defender quest! Could you provide an image of your map at the location you're checking so we can confirm it's the correct spot? And are you able to call a raid to have a Jomsviking help break the door down?

Hi @Keeblor! Thank you very much for that workaround!

If anyone else is still having issues, please give that a shot and let me know if that helped or not. Please also try a save reload from that location by manually saving, returning to the main menu, and manually loading the save (click load game, not continue).

If neither of these options help anyone encountering this, please provide a short video for further review.

Hey @Crazybone992!

I'm really sorry about any inconvenience, I see it would be a nuisance to try that step but we do advise it as it can help in some cases. If you do find the time to test it, we would appreciate that! Otherwise, it could also be worth trying out the suggestion ...

Hey there @Trimex86, thanks for contacting us.

Sorry to hear that your Regium Francium challenge is stuck at 88%.

I just checked on your Ubisoft account, and to me, it appears that it was just unlocked.
Could you please confirm to us if it's still locked on your side or not ?
If it's still locked, I invite you to send a screenshot showing that the core challenge is still ongoing.

Hiya @Newtons_3rd_Law, thanks for contacting us.

I'm very sorry to hear that you've been having issues linking your EPIC account to your Ubisoft account.
I took the opportunity to have a look at your case and have sent you an answer through your ticket.

Would you be able to follow the instructions I sent you ?

Since I took over in your case, I will lock this thread.
Don't hesitate to let us know how you get on directly on the case.

Hey there! I'm sorry to hear that this has been happening during this specific loading screen. I haven't seen any other reports of this specific crash happening elsewhere, either.

Have you done any troubleshooting steps to try to prevent the crashes from happening, such as verifying your game files, reinstalling the game (preferably on the same drive that Ubisoft Connect and Windows are installed on), or any of the other steps in our PC troubleshooting guide? I recommend going ahead and doing so, particularly running the game with Administrator rights...

@knausis you're welcome

And of course, if you do not hear anything within 2-3 weeks then please feel free to reply to this thread and we can chase it up for you again.

Hi @TheSipmsons I can confirm that if you purchased the Season Pass from the Ubisoft Store that it would not be compatible.

You would need to purchase a Season Pass or DLC's via the same client that you purchased the base game on, therefore in your case you would need to purchase the Season Pass from the Steam Store.

Hi @tqmdave the development team have had a look at your save and confirmed that there was not enough progression on your save to access the quest 'Sister of Sorrow' and would need another save file.

Could you please go to the location of the locked door, make sure that the quest is tracked in your quest log, then create a new manual save and ...

Hi @ryan-de-looze I'm sorry to hear that you are unable to progress in Verica's Tomb. Looking at the images it appears you have moved the large boulder object from the corner where it was originally. I am unable to see where that has got stuck. You should be able to climb the large boulder to obtain the key from the cage.

So we can get a better understanding of the issue, could you please provide a video.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you als...

@knausis I can only apologise.

As mentioned I have forwarded your details on to our Community team who will look into this for you.

@Poluuux11 you're welcome

@Poluuux11 yes if you go into the skill tab and select the 'Light-Fingered' skill there is an option to reset the skill which disables it.

Hi @EivorRules thanks for the update.

I'm sorry to hear that the issue still persists after trying the troubleshooting that was suggested.

I can confirm that we have had other reports of those particular errors in the crash logs in another thread ...

@Domaz_the_Gamer apologies for the late response, and thanks for the update.

We are aware that this issue can occur sometimes when the game has been purchased from the Epic Store and installed through the Epic Games launcher. It attempts to download the full game again in the Ubisoft Connect launcher.

Once the game has been activated we would recommend downloading the game in the Ubisoft Connect launcher instead of the Epic Games launcher. Therefore I would advise to uninstall the Epic Games launcher installation then install the game from the Ubisoft Co...

Hi @Katsoeli I'm sorry to hear that you have not received the swordfish and that you are also experiencing issues with some of the mysteries.

You should receive one final delivery from the fishing hut after you have completed all other deliveries which rewards you with the swordfish.

Could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

As for the issue with the two mysteries, can you confirm which myst...

Hi @Poluuux11 I'm sorry to hear that you are experiencing an issue opening the door in the 'Deoraby Spar Cavern'.

This issue may be caused by another issue related to the 'Light-Fingered' skill. The issue has been reported and is being investigated. We also have a megathread for this issue ...

@tqmdave when reporting an issue to the development team we need to provide as much information as possible to help the development team reproduce the issue. If possible a video demonstrating the issue would be appreciated.

However, I have still reported this issue to be investigated.