Anno 1800 Dev Tracker

Awesome, @sirharrypierce! Good to hear, thanks for the screenshot and update! If you see it happen again, please feel free to bump this thread. Happy gaming!

Thank you for providing that save file, @gravekommander! Is it possible for you to grab a clip of what's happening when you attempt to deliver the steel? For example, when you arrive at Archibald's lighthouse?

Hey, @geronimoalpha7!

I'm sorry to hear you're experiencing this issue as well. If you're using a 12th gen Intel processor, what you're experiencing may be related to this.: (https://www.intel.com/content/www/us/en/support/articles/000088261/processors/intel-core-processors.html) Have you been able to try ...

Thanks for the update, @cpt-wenchbane! Feel free to bump this thread again if you see the other skin is still missing. Otherwise, stay safe and happy gaming!

The issue should be fixed now, could you try verifying the game files and then checking again?
There should be one for the Ship of the Line and one for the Battle Cruiser.

@j-sezar

Hey there.

Sorry to hear you've encountered this.

Please first of all attempt every step suggested here. These steps do resolve a lot of the most common causes of crashing/freezing.

If after doing so the issues persist for you we'd then like to take a look over your system file...

@sir-sriracha

Hey there.

Sorry to hear that you've been experiencing performance issues for such a long period of time.

We'd like to look into this with you but first of all we need to review your system files. I have checked your account and I can see that you have had a support case open with us previously regarding these issues but it was closed automatically after not receiving any updates for a few days. I have gone ahead and re-opened this case for you now. Can I ask you to ...

@Asterix201252

Hey there.

Thanks for the additional reports and I'm glad you were able to find a temporary workaround to this whilst our teams continue to investigate. As soon as we have any updates on this issue we'll update the thread. Cheers!

@maorwen1

Hey there.

Have you been able to test your middle mouse button with a different game to see whether it's just Anno you're having issues with?

@sirharrypierce

Hey there.

If you're able to accurately reproduce this issue can you please send us a link to a video demonstrating this please? Thanks.

@sirharrypierce

Thanks. We'll get back to you with an update on this as soon as we can. Cheers!

Hey there.

Sorry to hear you've encountered this.

Are you using a save that has been going for a long time? This issue was reportedly identified and fixed with a previous patch however it's unfortunately not possible to fix the issue retroactively for older save files.

@hintofsarcasm4

Hey there

Regarding the large subtitles option not saving correctly could you try launching the game and all launchers with admin privileges please and then try saving your settings again?

@gravekommander

Hey there.

Unfortunately I don't believe there is an existing workaround for this issue, at least not one we're currently aware of.

So we can forward this to the team for further investigation would you be able to provide us with a link to your affec...

@asterix201252

No problem at all. Glad to hear this hasn't happened again but of course if it does occur again with another save please let us know. Cheers!

@thejacktrades

Hey there.

Sorry to hear that you're experiencing issues with performance, could I ask you to try launching the game after a clean boot and then with the Connect overlay disabled to see if this has any noticeable impact on performanc...

@gravekommander Hey! Thank you for getting in touch and sorry to hear that you are unable to deliver the steel on the Great Eastern mission.

Are you able to load into another game with a friend and seeing if it occurs there too?

@sirharrypierce Hey! Thank you for your reply. The game team would like some further pictures please.

If you can provide pictures of where the café, restaurant, or bar are selected also?

Thank you.

Hey everyone!

Thank you for your patience whilst this has been looked into. We are not sure if this is a bug or design decision since Steam Motors are used as construction material for ships, so it`s okay if they are listed on that filter. These goods are also used as processing goods in the production of Elevators, so the other filter is also justified.

Although these are the only goods that are listed in two filters and following same logic, Weapons should also be listed in those two filters as they are used in the construction of Ships and as an intermediate product of Advanced Weapons. 

At the moment we are awaiting confirmation if this is intended or if it is a bug. Once we know more we will provide an update.

Thank you.

@sirharrypierce OK thank you for sharing this information.