Anno 1800 Dev Tracker

@arnojohann Hey! Sorry to hear that the game is crashing for you.

In order to troubleshoot this, please try the steps here.

Should the issue continue please let us know.

Thank you.

@sirharrypierce Apologies that this has been the case. We are happy to pass this feedback on.

@sirharrypierce Thank you for your reply and sending the detailed response, it is greatly appreciated.

Could you try running Netflix in the App to see if the issue persists please?

You can download it here.

Do you also have XMP enabled in your BIOS?

If the issue continues please let us know.

Than...

@kopig Hey! Brilliant to hear that the game is now working for you after reinstalling the driver.

If you need anything else please get back in touch.

Thank you.

@sirharrypierce Hello!

Thanks for bringing this to our attention and for sharing a screenshot.

We've reached out to the game team to get some further clarification on this for you. Thank you for your patience!

@lampo4ka123 Hello there.

Russian is available in the European version of Anno 1800. If you have any issues with your purchase, please reach out to us as soon as possible here, or via:
Ubisoft Support Website - http://support.ubi.com/Cases/New
Twitter Support - ...

@yorky65 It's certainly a gamble!

Thank you for returning to confirm you're all set. Please feel free to reach back out here if you have any further questions.

@evmorg90 Hello there!

As correctly suggested by @SirHarryPierce (thank you), could you ...

@sirharrypierce Hello there.

Thank you for offering some more information on this. If anyone has further questions regarding Oil deliveries, please get in touch!

Hey @trebleta,

The team have taken a look into your clips and save and came back to us with a response, confirming this is the game working as designed.

Oil does in end in Oil Plants in your save and trains always deliver more oil in time, even though they're not filling storage to max.

The team tested your save by deleting a lvl 3 Oil Harbour and rebuilding it a lvl 1. After this, trains began delivering much more Oil to Power Plants.

This confirms that the game is running as designed as it calculates how much Oil should be delivered to each co...

Hey @hundread1800,

Thank you for reporting your findings on Steam motors appearing under 2 sections.

I have forwarded this for investigation and for clarification so thank you for sharing.

If ever there is anything else we can help with just let us know.

Hey @hundread1800,

Thank you for reporting your findings on the location of elevator.

I have forwarded this for investigation so thank you for sharing.

If ever there is anything else we can help with just let us know.

Hey there,

Thank you for reporting this to us and sorry to see you have had trouble with diplomatic history information displaying incorrectly.

I have forwarded this and the incredibly useful images you provided to the team for investigation.

Many thanks

Hey @kissybyc,

Thank you for your patience.

I have taken a look and the team will require some additional details to help the investigation if possible. Please provide these directly to us and not over the forums for your security.

• Please could you share with us your save file, this can be located in the following location - %userprofile%\Documents\Anno 1800\accounts.
• A copy of both your ...

Hey @sirharrypierce,

Sorry to hear that you find sound and video gets out of sync when you are running both Anno and Netflix, this is not an issue we are familiar with and so it would be great if you are able to provide further details to help us investigate.

Can I check whether you are running Netflix in a browser of via their app? Do you get the same trouble with both?

Can I also check when you first encountered this happening?

Do you encounter this with any other game at all?

Many thanks in advance

Hey there,

Thank you for sharing this with us, sorry to hear there has been some confusion on the Queen's whereabouts.

I have forwarded this and your image for investigation.

Thank you once again for your report.

Hey @hundread1800,

Thank you for sharing your findings where overlays are overlapping.

I have forwarded this for further investigation, the images you shared will greatly help us also.

Many thanks

Hello @Joojooba thank you for your post about this achievement issue.

I can confirm that this issue was known to us after the last update and regretabbly, this is not something we are able to fix, we do not have the ability to retroactively reset these achievements for the other DLC's back to an unattained status.

For your convenience, here is the Anno Union blog update from the dev's, where they mention this >

'Starting with some bad news, but it’s something we have seen multiple comments about recently: We have investigated the issue with Anno 1800’s achievements having been unlocked for some players at the beginning of September during the technical issues with Ubisoft Connect. U...

Hey @hundread1800 thanks for bringing this to our attention and thank you for the screenshot! I will make sure our Anno team are made aware of this tool tip error, when we have an update, we will do our best to update you in this thread.

Thank you very much for your assistance!

Hey there guys,

Thank you for getting back to us!

@Asterix201252 - I've responded to and already raised feedback to the team and have also added this discussion on as part of this.

If there's anything more we can help with, please let us know guys!