Anno 1800 Dev Tracker

@stevegrifone Hey there! Sorry to hear you've been having these crashes. As a first step, can you please complete the basic PC troubleshooting in our article here?

@raxor96_508 Hi there, I'm very sorry to hear you've been having these difficulties since the recent patch. Since you've exhausted the troubleshooting in our FAQ, I'd advise that you contact our Support Team via our Support Website or ...

@bdenes Hi there, I'm very sorry to hear you're having these issues with ANNO 1800 since the patch, and I appreciate the troubleshooting you've done so far. At this point, I'd recommend that you reach out to our Support Team via our Support Website or ...

@cherrek Hi there!

Thanks for letting us know you've been seeing this behaviour with escorts and region transfers.

We've reached out to the game team to get some clarification on this for you, on whether or not this is intended. We'll update you in this thread once we have some information!

Please feel free to ask us any additional questions in the meantime.

Hi @Brumiros

Thank you for clearing this up here, and for offering a little more context on the difference between these two filters!

@SirHarryPierce Let us know if you have any further questions around these filters and what they represent.

@nicholas_steel Hi there.

Thanks for sending this screenshot through to us.

Would you be able to let us know if you've changed your language settings in the past at all? Can you also try verifying the game's files to ensure no files are missing or corrupt?

Please let us know if you continue to see this aft...

@kistbier1337 Hi there.

Thanks for getting in touch.

Just for confirmation, could you let us know when you're being prompted for a password? Is this at launch?

Can we also check what login details are being asked for? Are you being asked to login with an anno-online account specifically or is it requesting a Ubisoft Connect login?

Thank you.

@pascalturbo Hello there!

Thanks for getting in touch, sorry to hear your game only seems to occupy the top part of your monitor.

Would you be able to share a screenshot of how the game looks on your monitor when in fullscreen, so that we know how best to troubleshoot this for you?

@bgiantmountain Hi there!

Sorry to hear you've been seeing these performance issues and crashes since the most recent update.

Would you be able to follow our technical troubleshooting guide here please, to see if these steps can help alleviate the issue?

Please let us know if the issue persists so that we can offer some further troubleshooting.

Thank you.

@gilestiel Hi there!

Thank you for sharing this workaround, and that you've found this happens when switching languages.

We've forwarded on this information to the team to aid in their investigation. We'll be sure to update players with more news once it becomes available.

Thanks again!

Hello there @Aanmaaklimonade @mAmPFeSeL

Thank you for offering to share these save files. You should now have cases created with us so that you're able to send the files.

You can view your case ...

@guybrush_pluto Hello there.

Apologies for any inconvenience caused by this stutter/destabilization you've experienced.

We'd like to invite you to send us some system files, so that our team can take a closer look at how Anno 1800 is interacting with your hardware/software/drivers.

We've set up a case for you which can be accessed here. Once there, you can follow our...

@mhl__ Hi there.

Sorry to hear you've been seeing this issue with flickering textures, apologies for the delayed response.

There have been similar reports previously, and this may be tied to certain Nvidia control panel settings. Would you be able to tell us if you're using the Nvidia control panel at all?

Thank you.

@guma02 Hi!

Glad to hear this has been fixed for you now. Please let us know if you have any additional questions.

Enjoy Anno!

Hi @JustinCase82

Thanks for this post, sorry to hear you're seeing cargo remain on the ship, and subsequently blocking other goods from being loaded.

Would you be able to let us know if you're using any mods at the moment? Some players have reported a similar issue in the past, and certain mods may interfere with how the ship is loaded.

If not, please let us know so that we can forward this onto the game team for a closer look.

Thank you.

@thepufosenie Hi there.

Sorry to hear you've not been able to fully rotate the camera when using GeForce Now.

Would you be able to capture a clip of this happening in first person mode, so we can add it to a report for the game team investigate?

You can upload this clip to a video/file sharing site like YouTube or Google Drive, and post the link in your reply to share the video with us.

Many thanks.

Hi there @CGINS

Thank you for reaching out. Sorry to hear you're having trouble unlocking this recipe.

Would you be able to let us know how long you were able to wait to see if this recipe would unlock? It may take some time.

@spym3gtr Hi there!

Sorry to hear you're having difficulties with these error messages. These messages appear when Ubisoft Connect is unable to start your download.

Would you be able to follow our guide here and let us know if the issue remains after completing these steps?

Thank you.

...

Thanks for confirming this @asterix201252 !

Your report, clip and save files have all been passed onto the team for them to look into this further.

Should they have any updates or need any more information, we'll let you know here so please keep an eye out.

Likewise, please let us know if there's any changes.

Thank you!

Hey @aanmaaklimonade ,

Thanks for reaching out to us with this!

The team are looking into this issue but are struggling to reproduce it.

Do you have a save file available from just before you were able to establish peace with all of the AIs so we can pass it onto them to investigate?