Anno 1800 Dev Tracker

Originally Posted by SirHarryPierce
- How often would you say this issue occurs?

Extreme rarely, maybe once every 90-120 days?

- Does the issue fix itself after re-launching the game?

Yes

- Do you perhaps have a recording of this happening?

Let me think about that, I do not think so. But maybe I can record when it occurs.

But I have this one; I think it is related;

youtube has been deactivated.
Do you accept the use of cookies to display and allow you to watch the video content? ...

Read more

Originally Posted by SirHarryPierce
Thank you!

No problem at all

Originally Posted by Robert3512002
How do I get my activation code for Bright Harvest?

Originally Posted by chris02918
Hello,

If you bought the game on the ubisoft platform, there is no need for a code. It will be added to your account and you will be able to play it. Keep in mind that it sometimes takes up to 24h for orders to be processed. If the DLC is not playable 24h after purchasing it in the ubi store, write a ticket: ...

Read more

Originally Posted by SirHarryPierce


Clean boot;

youtube has been deactivated.
Do you accept the use of cookies to display and allow you to watch the video content?

Thanks for that. As this looks to be being caused by having a large population would you be able to provide a link to download your save file as well so I can submit this to the team in addition to these videos? This ... Read more

Originally Posted by fish_mac
Hello and thank you for your response.

I think i´ve done 10-12 3-Star expeditions for new species. The most often Items were i think the "Black Swallower", the "Goblin Shark" and the " Helmet Jellyfish". One of these three Items were nearly guaranteed So there was at least one Item from "Abyssal Depth"-Set per expedition.
Apart from these Items there were only Fish/Sea Creature items.

I think only two expeditions got me the "Orang-Utan" and the "Giant Deer", which is not bad

This is the latest save file of the buggy game:
...

Read more

Originally Posted by syina32
When I was typing an korean, Anno 1800 has a crash with the message “an unexpected Directx error occurred. Present failed”
How to fix this crash?

Hey there.

Welcome to the forums.

Have you tried launching via DX11 to see if this causes the same error? Just to double check as well is the game crashing on launch?

Originally Posted by tiobas1965
tengo un problema, tenia 3 millones de $ y me an desaparecido, y cuando sigo generando $ al llegar sobre los 40.000$ se vuelve a poner a cero $ y vuelta a empezar, alguien sabe porque?

Hey there.

Unfortunately we're not able to offer Spanish language support from this forum. If you're able to translate to English I'd be happy to assist you here. Alternatively if you open a support case from ... Read more

Originally Posted by Wandmaler
Hallo, jeder versuch Anno 2205 auf meinem neuen Rechner zu instalieren schläg fehl.
Ich habe die CD Version mit allem was dazu gehört. Auf dem alten System (Windos 7) lief das Spiel problemlos.
Manchmal bekomme ich Fehlermeldungen im Zusammenhang mit meiner IP Adresse, aber die hat sich ja hoffendlich nicht verändert.

Kann mir da jemannd weiterhelfen. Meine Möglichkeiten sind erschöpft.

Danke.

Hey there.

Unfortunately we're not able to offer German language support from this forum. If you're able to translate to English I'd be happy to assist you here. Alternatively if you open a support case from ... Read more

Originally Posted by SirHarryPierce
Still broken.

Hey there.

This issue should be resolved with an upcoming update. Please keep an eye on the forums for updates on this. Thanks.

Originally Posted by billyjack265
This is my second play through already where this happens.
I play with the three hard AI and with everything on expert except for island and world size.
On the first play through even after 20 ingame hrs after I reached investors one of the remaining AI was still at Engineers, the other one at Artisans.
I decided to wipe their main islands and let them resettle to see if it changes anything, but the same thing happened.
Same thing on my current game as well.
Trying to find the issue I noticed that none of them had built any railroads whatsoever. They have refineries, power plants and oil harbours but not a singe piece of railroad to connect them with.
Which means they don’t have electricity and therefore can’t g...

Read more

Originally Posted by raoulranker48
sory about my English writing as I am french Canadian...

I will rephrase my question sir....

Ubi-Raziel
when a AI ask for a picture of something and I cklic on "take picture" the sound of kodack "KASHLAK!!"
is to darn loud.
My speakers always on when playing and as soon as I take a picture every one in the house YELL at me
"put the sound down".

So please tell me in witch folder that specific kodac sound is so I can deactivate it.

All the very best
Ranker

Hey there.

I'm not sure it's possible to disable or remove that specific sound from the game without causing issues. C... Read more

Originally Posted by sniperNZSAS
Since last patch I've noticed some of my trade ships are skipping from one trade leg to the next without first visiting/unloading at the island in between.

I first noticed this with a oil route I have. I have 9 oil tankers picking up oil at one port, and dropping it off to all my other islands on the map. For some reason, as they approached the main island to pick up oil, they would get a few grids away and then skip to the next leg, completely bypassing the pickup island. If the ship was selected at the time, you could actually see the little grey track that displays what trade route it is on, switch suddenly from one leg to the next.

I've now seen this on a few trade routes. One of them was just a route between 2 islands, a...

Read more

Hey there.

Thanks for your reports folks. Please keep those coming. If any of you can provide video demonstrating that the music is looping when it should be playing a different track I'll submit these reports to the team.

Originally Posted by Darkbirt
I have problems with claiming the Vehicle Liveries Pack.
Amazon doesn't operate in my country (not directly at least).
Because of this my debit card isn't accepted and their is no option for Paypal.
Is their another way to claim the Vehicle Liveries Pack?

Hey there.

The Vehicle Liveries pack will be available for purchase later this year, this article on ... Read more

Thanks for the reports folks, please keep those coming.

Hey there.

Thanks for reporting this to us. Before reporting this can I ask you to confirm that you have verified your installation and that the same issues occur after a clean boot? Thanks.

Hello there!

I apologise for the delayed update. The development team are still investigating the issue wherein the pie thief is dead in "Silver Wind Elder" further. Thank you for continuing to update this thread with your experiences. Once we have any new update to share from the investigation, these will be posted within this thread or in the News & Announcements forum.

If you have been unable to proceed with "Silver Wind Elder" due to the pie thief being dead, please can you provide the following information:

• If possible, are you able to try loading a save prior to starting this mystery yet to see if you can proceed as normal?
...

Read more

Hey all! Thanks for the reports here. We'd seen a few instances where players who were encountering this issue had seen it resolved following the latest patch on the 27th, but it appears things may be persisting. Thank you for providing information as this is being looked into once more. For investigational purposes, it'd be a great help to have those still affected by this create a new support case, then attach a copy of your save game files to it for review.

Thanks for...

Read more

@pesto Hello there! I'm sorry to hear you haven't been encountering enemies within Soham Hideout. To be sure, you've previously cleared this camp entirely, correct? Would you be able to provide videos showing your experience when you head there for the Reda quests related to the camp? This would be helpful for reporting, should we need to do so!

Originally Posted by pkinderen
Same thing here. I hope Ubisoft can provide an update for the window update. No it is just unplayable.

Hey! Did you manage to do any of the steps advised above?