Anno 1800 Dev Tracker

Hey there Entropic8!

Thanks for reporting this and including a video.

Could you please give the steps in our guide a try just to see if any of those steps resolve the issue.

Please keep us posted if you have any luck.

Thank you!

Hey guys!

Would it be possible for you to send us a link to an in-game video clip of this so we can investigate further?

Thank you!

Hey Antoine0010!

Thanks for the update!

I'm glad to hear that's resolved the issue for you!

If there's anything else we can help with just let us know!

Hello again!

I received an answer within an hour the tile at the very bottom-left corner of your first image is in fact the T junction. It is easy to miss from the small thumbnail.

Here is another image to help present it clearly -

Hello!

Thank you for your report.

I am not sure if this is a bug or if it is intended. I will submit it as an issue and we will see what happens!

Enjoy your day!

Originally Posted by ZdenekDrizga
Hi all,

after any crash, the system try to send an error message or logs to Ubisoft. But it never happens for me.

Any ideas?

Br, ZDena

Hey!

Just to make sure I understand, can you please clarify what happens when you try to send a crash report?

Do you receive an error, or does the box perhaps not appear?

Originally Posted by Animaze
Hi there,

Yesterday i bought the ANNO 1800 Complete Edition for PC.
This Edition comes with some DLC's
In game i have to activate the DLC's with an activation code.
Were can i find these codes?

Thanks for help

Hello! Keys are not usually required however that may depend where you bought the game

We have a support article here to help find your Keys: ... Read more

Hey!

I have looked into this and it doesn't appear to be an issue, so I believe we are missing something in-game.

Can you please try Casosad's suggestion and let us know if that worked for you?

@Casosad thank you very much

Originally Posted by Orrbloom
I am deep into a game having played many hours. Things worked fine until two days ago. Despite having a positive cash flow of between 6 and 8 thousand, I can only accumulate a small amount of money before it resets to near zero. This mostly happens at one of three points, when I accumulate about 23,000, then it snaps down to between 300 and 600. Sometimes this happens at around 30,000 or 32,000. But I can never accumulate more than that. The amount always reset to about 300 or so. While this is happening I am not spending on anything, I am mostly just observing this erratic behavior. I do not remember any specific odd action that might have prompted this. It seems to be a mystery. Has anyone else encountered this and is there a solution?...

Read more

Hey!

I was able to find that we are aware of this issue and a fix is in the works!

Enjoy it while you can

Originally Posted by morganjah
About a third of the time, my game crashes when I try to load or unload oil from a tanker to an oil harbor.

Hey! I'm sorry this happens to you in-game, we can certainly help with this.

Can you please clarify how often this issue occurs? You mentioned 3 times, so I'm wondering how often you're able to load / unload without issues.

How long would you say this issue has been affecting you before?

Please also try verifying game files: ... Read more

Originally Posted by drummelbummel
Hello Milky,
i was able to fix the problem myself. After checking some of the log files from the launcher i uninstalled this and re-installed outside of the "ProgramFiles" structure.
As far as i can say, it was a problem with the protection of regular installed programs. After moving the launcher to the root of my games drive everything was fine.
Thx for the follow up. Have a good time.

Hello! Thank you for keeping us up to date, I'm happy to know everything is working now ...

Originally Posted by Anuga
How can this crash still be happening? I experienced it at game launch, so I stopped playing.
Now... years later, it's still happening after a new computer and of course, a fresh install.

Hey!

Apologies for us not yet having a resolution for this issue. It has been difficult to reproduce and understand on our side, therefore we've not been able to resolve it as quickly as we would like.

Please try using DirectX 11 for the time being.

Originally Posted by pewp3wpew
I am also still experiencing the same problem. Reloaded the save, still have the incomplete book in my ships inventory.

Originally Posted by FetterBruder
I provided all my system's information etc. to the ticket. Funny enough, the customer agent working on the ticket told me to "check the forum for updates on this matter". That was a sad laugh right there...

... Read more

Hello everyone!

I can see some of you are still experiencing crashing issues today and I'd like to help in any way I can.

After reviewing our known crashing issues and your own experiences in this thread, I'm unable to offer any further suggestions at this time. We've not been able to reproduce this kind of behaviour, and so our best course if action is to start by troubleshooting in a logical order.

To start with, we always recommend following our basic troubleshooting support article: https://support.ubi.com/en-gb/faqs/000025947/

Anti-virus is a common conflict as it can quarantine game files, therefore we always suggest whitelisting both Upl... Read more

Hi there,

Thanks for getting in touch!

Sorry to hear your unable to select a different language other than Russian and simplified Chinese.

First of all, it may be worth your while Verifying the game files through Epic, this would help reinstall any missing or broken files -

- Navigate to the game in your Library and click on the three dots
- Once open, click Verify in the drop-down navigation.

There is another fix for this issue, but it would require you to uninstall the game through Epic and reinstall it via Uplay in order to have the other Audio available

If you could try these steps -

- Close Anno 1800 completely.
- Open Uplay PC and then under Games, left click on the Anno 1800 game tile.
- Choose Properties on the left-hand side of the game's overview.
- In the section General you have a drop down menu for languages.
- Click on it and select the audio language you would... Read more

Hi drummelbummel sorry to here you are still experiencing this problem and unable to launch the game.

I see you have disable Microsoft services on startup. Can I ask do you have any anti-virus software running? Please make sure to whitelist Anno and the game launcher if that is the case.

Do you have any conflicting software such as a game overlay running or any overclocking software? This can sometimes stop the game from launching too, and you can disable it in the same way through Task Manager in the Start Up programs section.

Another option is to verify the game files, in case anything went wrong in installation of the game.

Let me know if any of this helps you or not.

Hi Trevorr90,

Sorry to hear you are still experiencing this issue.

I can see you have updated to the most recent patch, this issue was meant to be solved in patch 3.2.

Would you please be able to upload your save game for us to check?
If you go to this site, log in, create a case and upload your save files please -
https://support.ubisoft.com/en-gb/Cases/new

Here is a link explaining how to upload your file -
... Read more

Hi FetterBruder,

I'm sorry to hear you are still experiencing this problem after the update hotfix.

I've created another case for you I would like to escalate, because of how long you have had this issue affecting your save.

Would you be able to log into our support site here -
https://support.ubisoft.com/en-GB/ - and open your case, no.12111264 and attach your save file to it please?

Here is a link explaining how to upload save files should you need it ... Read more

Hi tainder2010,

Thanks for getting in contact with us

Can I also check if you have verified the game files in case any installation file was corrupted?

Also, are you able to provide me with an image of this happening or a video?

What happens if you take the photo of the person or building you are supposed to? Will it still mark the quest as complete if you are in the correct area?