Anno 1800 Dev Tracker

Originally Posted by Nonsukes
Hello.

I have a similar problem in my environment.

It's a known issue, when will it be fixed?

(I tried to put a screenshot, but I didn't know how to paste it)

Hey there.

There is currently no workaround but our team is currently looking into that issue. Please keep an eye on our forums and the ... Read more

Originally Posted by jeremymumme
Just bought this game.
Happened after about 2 hours of playing it, top bar of city starts showing bogus population data and it advances as if I had the next tier class unlocked and giving me 50 artisans.

I just thought okay bug, perhaps its to do with the anarchist AI as it happened shortly after accepting a propaganda quest from him.


Loaded a new game, played quite a bit, unlocked New World and the one DLC Palace place.


It appeared to get confused between city and ship views then suddenly doing the same thing, the Top population bar is giving bogus information in the Old World.
And it acts as if I have unlocked engineers which I haven't and gives me 50 of them, but clicking on it they're 0...

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Hey manta-nick,

I checked your account and the DLC seems to be activated properly, could you please check in the game if the DLC is available (e.g. by setting up a new game, you should then see the option to select the Bright Harvest DLC).
You won't receive a key for the DLC as it's directly activated on your account.

If you still encounter issues, feel free to get in touch with our support:
http://support.ubisoft.com/en-gb/

Thank you tainder2010 for getting back to me and providing us with that video clip.

Also, hello db8662 and welcome to the forums!

I appreciate you reaching out to us and I appreciate the time and effort you have spent giving us information and your opinion on what causes it.

I will pass on the information you have both given me to our Anno game team to investigate further.

Thank you for helping our community <3

Originally Posted by BattleOverlord
Here it is. I will also file a support ticket. As you can see I completed the task in the game and I dont have in my uplay account (I guess the reward is some kind of badge). Unfortunately this is not the only achievement which does not work for me. The Megalopalace does not work as well. Both achievements are completed (see picture 1 and 2) and in the 3rd picture (my account) you can see that rewards for these achievements are still locked.

https://imgur.com/a/uYwH...

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Originally Posted by FetterBruder
Ok, so, the support-ticket I had open got closed for the 4th (??) time now. No answer given, no help provided. Only information is "will be announced in the forum once there is a solution".
So I guess we're back to square one. But, it's only been 11 Months so far....

Hi there.

Support cases are automatically closed after 5 days of inactivity, no responses being received or sent on the case, which appears to be what's happening with your case. However the case is still visible to support and the Anno team who are investigating this and it has been logged against this particular issue so if action needs to be taken on affected players a... Read more

Hi Bluebbe3,

Welcome to the forums and thanks for getting in touch.

For an easier way to change the UI in the game for a large screen, select options and under Gameplay, select Large Subtitles. Then go to the Graphics settings and select Upscaling for your TV.

If this does not help, try lowering the resolution in your Nvidia / AMD control panels as this sometimes helps me when I play PC games on my larger TV screen.

Failing that, I have reached out to the game team for more information on this and I will update you when I can.

Hi ManlyPapa,

Thanks for reaching out to us and sorry this is happening to you.

Can I ask what steps you have taken so far and do you have a case number ongoing?

Hey there Salamandre12020,

Thanks for getting in touch.

Here are the system requirements for Anno 1800 -
https://support.ubisoft.com/en-US/Fa...-for-Anno-1800

From a glance, it might be that your set up just has enough Vram from your Graphics card to manage playing the game, but it wouldn't be ideal the further you got into the game and the more demanding assets it had to load up.

How much physical storage in GB do you have left on your hard drive? The recommended is 60GB.

Are you running any software in the background whilst playing such as overclocking software, anti-virus or game overlays?

Hi Ben,

Thanks for getting in touch and welcome to the forums.

At the moment this mission 'The Ice Brigade' is on our known issues list for Anno 1800.

Did you destroy or interact with the harbour in a particular way before beginning the quest?

I would like to invite you to please create a support ticket so we can help you with this further, here -
https://support.ubisoft.com/Cases/New

If you mention this is a known issue, please would you attach your save file to help with our investigation? Thank you!

Hello again Hier0nimus,

If you can supply us with more information on the Propaganda of the Deed achievement through our Support site, that would be very helpful, as would any one else experiencing this issue as well.

I have replied to your thread ... Read more

Hey Humility925,

Thanks for contacting us about this. I see you have two legendary specialists, but after loading the game back up, are you still missing your Defector rewards?

Are you able to upload a picture for us, for context? Thanks

Hello Hier0nimus,

In answer to your questions -

The issues you have said people have reported with the Propaganda of the Deed quest has not been reported to the game team, as no one from what I can see, has provided us with enough information on it through Support.

The issue with the Chartered Company achievement is known to us and regrettably, players are asked to try to reach this again on another save, in order to unlock the reward.

If you would like to help us investigate these issues, we ask players to go to our Support Site, failing that, to reach out to us through DMs, at our Social Media pages -

Facebook Support - ... Read more

Hey jcriss47403,

Welcome to the forums.

What are you doing in the game when this happens? Are you able to load a previous auto save and does this sound disappear?

Are you able to upload a video of this happening in your game? Thanks!

Hi Rfeuk,

Thanks for reporting this. Have you tried altering your games graphics settings and if so does this issue persist?

Also just checking, have you recently updated your drivers? Nvidia released a hotfix recently that patched certain graphical and loading issues in some of our games -
https://nvidia.custhelp.com/app/answ...tail/a_id/5046

It may be worth downloading and checking out.

Hello Batchiball1,

Welcome to the forums!

I can confirm Hiro_Persephone is correct in stating this DLC has not been released yet, it is due out later this year

Keep your eyes peeled here, for any updates - https://forums.ubisoft.com/forumdisp...-Announcements

Hey Rfeuk,

Thanks for this observation, I will move this thread to our Feedback section, thank you!

Aye aye Capt_Flameheart!

Thanks for posting this information and helping our player out.

O7

Hi rastercubed,

I've moved your post and created a new thread to keep that other thread on topic.

Are you able to give me some more information on this bug, as I cant seem to locate any old threads discussing this, thanks.

Hi there grishmabeli6,

Welcome to the forums. I believe the problem your friends are having, may be because of their location.

Sometimes players living in Halls may have their connection pass through 2 or 3 routers which is called double or triple nat and this can cause connectivity problems when trying to run the game and connect to each other.

Usually people with double/triple nat can talk to their ISP and ask them to completely bypass another router in your set up, so that data only goes through one router improving connectivity and permissions, but I am not sure this would help in your case because Im assuming your internet connection is provided by your College?

In that case, please could you and your friends all try following this tips in this article to improve your connection -
... Read more