Anno 1800 Dev Tracker

Hi Antoine0010,

Thanks for providing us with that video link. I've passed it onto the game team.

Your specs all look up to par to be able to run the game, so I am just trying to find out if this is intended behaviour for the game to freeze whilst saving or not.

Thanks for your feedback, i'll let you know when I have more info!

Hi there,

For anyone experiencing this bug with the 'Clueless Courier' quest after trying the steps suggested by Ubi-Woofer, I have re opened this issue with the game team, as it seems it was not fixed for all of you.

Again, if anyone can submit videos or images of it happening currently, on an updated game on a new save file, it would be most helpful, thank you.

Will update you when we hear back from the team.

Hey there,

Sorry to hear you are having trouble trying to progress, is it possible you could upload an image of this happening so we can look into this further? Thanks!

Hi CazzaBaby,

Thanks for bringing this issue to our attention and thank you for the information so far.

Could I ask, when the crashes happen and you are navigating your ships inventory, do you have an on-going mission in progress as part of your save and/or have you completed the campaign?

Hi there Mindst4te.514,

Sorry to hear you were unable to restore your save game.
If you like I could look into this if you provided me with your case number?

Did you have any other save files you were able to load or was it just this one save that seemingly got corrupted?

Originally Posted by Invictus_66
Im back to playing Anno1800 and it says I have bright harvest but I dont have an activation key. Is it possible to get it resent?

Hi Invictus,

I would advise you to open a ticket at our support site by scrolling down to the bottom of this page provided and clicking on the link -
https://support.ubi... Read more

Originally Posted by veniskhq
I solved the issue with this simple steps, i searched and load many autosaves until i found the right moment before ship found new world, i saved the game and loaded it again, so simple

Thank you veniskhq for posting your solution. I would advise all players currently experiencing this to do the same quoted above, until our game team can provide a more permanent bug fix for this problem. Please, in the meantime, keep your eyes peeled on our updates and known issues tracker in the forum.

Originally Posted by Ceeneon
Running an AMD Ryzen 5 2600X with an RTX 2060 Super.
Normally the game would CTD with an error message, but after these recent updates, it now just closes with no warning.

Originally Posted by Kittyhunter709
Anno 1800 has been crashing again over 2 months. I haven't played new DLC I did followed setting on this forum and cant find any error file. also missing short cut game file. ...

Read more

Originally Posted by Trevorr90
So I've been on this mission for months now, since bout 15 hours into my campaign. I figured that I just had to progress normally and something will happen BUT I'm at hour 99 and nothing has happened at all. When I click on the quest it just points to the harbor on La Isla.


I did a google search and saw that there are others with this issue, is there a workaround?

Hey Trevorr90.

Sorry to hear you are unable to progress. Can I just check when you first encountered this issue? Was it prior to to patch 3.2?

Would it be possible to also ensure the game is ... Read more

Originally Posted by Katje-Katrien
Hello,

A "big thank you" for everyone on the support team.

Finally after so much testing and searching the issue with the Anno History Collection Is solved.

I knew that the problem was on my side.

All the software and even windows are working correctly.

The problem was that my computer was to well protected.

The issue was situated in a small detail of my antivirus.

So the only thing I have to do is replace my cmos battery.
And maybe do a clean install of Windows 10 because it as been a while.

Cheers,

Katje-Katrien

Hey Katje-Katrien

Tha... Read more

If possible, please try uploading the image to an image sharing website, such as Imgur, then send us the link here. For videos, you can do the same, but upload the clip to YouTube. Thank you kindly!

Thanks for providing this information however our team are only able to offer support on these forums in English at this time, apologies for this.

If you'd like to request support in your preferred language, you can do so over at our German language forums here.

In the meantime, based off your original message, could I ask if you have attempted our ... Read more

Thanks for getting in contact and sorry to hear you have experienced this issue in game, I have checked your case ad can see you were contacted by a member of our support team requesting further information.

You can check your open cases at any time by going to the "My Cases" section of our support site, so please check and update this so we can assist further.

No problem, thanks for getting back in contact and letting us know you have been able to get this query resolved.

We will certainly forward your feedback for further review as we are always looking for ways to improve our services, but If you have any other questions, please feel free to let us know..

Hi there, thanks fr getting in contact and sorry to hear you have experienced difficulty providing us with your systems files.

If you are not able to submit these directly, any agent via our Live Chat service should be able to enable you to upload these files directly to them.

You can also contact us via our social media accounts on Twitter or ... Read more

Hi there, sorry you are still experiencing these FPS drops in game. If you are still receiving this error after completing these steps, could you please provide your system reports as advised in the FAQ guides below :

Generating a DirectX Diagnostic Report

Generating a Microsoft System Information Report

Thanks for getting back in contact, I can see you have spoken with a member of our support team directly and have been provided a list of steps to attempt to resolve this.

Could you confirm whether you have received these steps.? if not you can check this directly by going to the "My Cases" section of our support site.

Hi there, sorry you are experiencing this while launching your games. While I understand you may have already completed some of these steps, could we ask that you have attempt our basic troubleshooting steps as outlined here.

If you are still receiving this error after completing these steps, could you please provide your system reports as advised in the FAQ guides below :

Generating a DirectX Dia... Read more

Thanks for your report, your feedback helps us to improve the game. We are currently investigating the issue, where the game causes unexpected error messages on DirectX12.

In the meantime, please make sure that you run the latest version of your videocard driver and try to run the game in DirectX11 where possible.

Thanks for providing this feedback and sorry to hear you are experiencing this in game.

If possible, would you be able to capture a short video clip showing how this occurs and also confirm your system specifications.

In the meantime, you may also wish to work through our basic troubleshooting steps.