Anno 1800 Dev Tracker

Hey Trigiz - welcome to the Ubisoft Forums!

Did you submit a support case for these errors, as previously directed in this thread? Can you test following today's 8.1 patch and let me know if these issues are still present for you?

Originally Posted by scorpemo
Same issue here, bought it in epic games store but still not green marked, what to do please ?

Hey scorpemo - welcome to the Ubisoft Forums!

If this issue still persists, could you please create a support case with our team or ... Read more

Hi sinny1, how are you? Support can be reached for help in these ways:

If you would like to submit a Support Ticket for help you can do so here:
https://support.ubi.com

You can also reach out to our Facebook and Twitter Support pages here:
... Read more

Hello Haloy1! For this one try our Support Team for help, they can be reached in these ways:

If you would like to submit a Support Ticket for help you can do so here:
https://support.ubi.com

You can also reach out to our Facebook and Twitter Support pages here:
... Read more

If this does happen again, can you set up a case on our support site and upload text copies of your DXDiag and MSInfo files so we can look into the cause of the crashing.

When you say the support site doesn't work, were you getting errors logging in or creating the case?

In order to look deeper in to this, the dev team would need to look into your system setup, which would include you uploading text copies of your DXDiag and MSInfo files.

I have set up a case on your behalf. Can you please upload the requested files to your case.

Thanks for confirming
I've informed the game team about this

Hey S_Kleer!
Is it only the notifications about explosions that this happens with?

Sorry for my delay in getting back to you Xoulous!

Can you set up a case on our Support Site and upload text copies of your DXDiag and MSInfo files so we can look deeper into this.

Hi robains!

When the game crashes, do you get any particular error message/code?

Do you still get a lot of crashes after going through the steps in this guide?

Hey Dr_Bacon1!
Are you asked for an activation code after verifying the game files?

Do you both experience this with multiple resolutions?
Can you let us know the resolutions this happens with please.

Sorry for our delay in responding to you tifik2.
The error you posted usually suggests that one or more of the game files is corrupt/missing.
It could well be that the download is the Uplay making sure that the game is installed correctly.

Are you able to run the game offline after verifying the game in Uplay? (Please note that verifying the game will download any missing/corrupt files)

Hey tifik2,

If I'm not mistaken you should be able to play without updating using Offline Mode:

https://ubi.li/mWDL0

However this update is also the free GU 8.0, with hotfixes, balance changes and other improvements.

GU 8.0 was released on June 2nd, all additions, changes and fixes can be found here on the Anno Union.

Glad to see we were able to work together to fix the issue

Hey,

Could you provide a screenshot of this please?

As mentioned in the thread here, glad to hear that.

If you run into this issue again now, please let us know.

Originally Posted by DepredatorV
I had same issue. Please can you help me?

Hey, DepredatorV!

Can we first ask that you ensure your Ubisoft and Epic Games accounts are linked as advised HERE and also that they are set to the same region.

If this is done and the issue persists, please create a support ticket ... Read more

Originally Posted by FI.Beldin
It's definitely not fixed. A co-op game with three players total, population around 100K at the moment with a lot of specialized island for housing, resource gathering and industry. Game loads up, and when we did just about nothing, it kept running. However, when the first actual in-game actions happen (like upgrading houses or moving a building etc), the LR40 error dialog popped up almost immediately.

When all players turned all their graphics settings to LOW, we were able to play longer. At medium settings or above, the game crashes to LR40 very swiftly after loading the save.

Were you able to submit a support ticket for this issue? If so w... Read more