Anno 1800 Dev Tracker

Originally Posted by chetkowa
I have run into same problem, and Support wont let you log a ticket at all. And since I live in Norway, the site also sent me on a small support roundabout.

Hello chetkowa, apologies you were unable to create a ticket at the time.

If anybody ever has trouble trying to connect on our Support Site to make a case or start a chat, you can always reach our Social Media support at -

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Hey there guys!

I've merged your threads together as they're for the same matter.

Have you guys tried any troubleshooting?

Please give the steps in our guide a try.

If you're still having issues, please open a case on our Support Site and send over your system files... Read more

Originally Posted by kellyz
I've found the 3 alpacas, however, they are out of the field and standing around the farm house.... but they don't appear to be
'clickable'. The 'hand' does not appear when hovering over the alpaca..... so, in effect, I cannot 'find' them. tried this quest repeatedly and it just doesn't work.

Hey kellyz!

Thanks for letting us know!

Would it be at all possible for you to post a clip of this in-game?

We'd be glad to take a look.

Thank you!

Originally Posted by recepdr
I bought and downloaded the game from Epic Games. When I try to open the game, uplay downloads the game again!
I tried to verify the game files but it didn't help. It says "failed to validate the game files."
Please help

Hey there recepdr!

I'm sorry to hear you're having issues.

Does this occur when you try to launch the game through the Epic Games launcher?

Have you tried uninstalling and reinstalling the game on Uplay to see if this resolves the issue at all?
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Originally Posted by Emreler1
Hi guys I purchased Anno 1800 from epic games. Now I want to play it in GeForce Now. But when I launch the game in GeForce Now to play Uplay version I am asked for an activation code. I cannot verify files because I didn’t install it anywhere what should I do?

Hey there Emreler1!

We do have steps to resolve this, however these would all require you to have Uplay PC, Epic Games and the game itself installed on your PC.

If you don't have access to any of these, you may need to contact GeForce Now for assistance with this.

Sorry for any inconvenience!

Originally Posted by dorianotten
Hi,

I've managed to play the game for a few hours and have encountered several significent issues and would be grateful if anyone new how to resolve them.

Firstly the biggest - Anno 1800 cuses my entire PC to freeze. Not the game but the entire PC. No mouse movement, no ctrl-alt-delete. Nothing but a grinding noise out of the speakers. At first this happened every single time at initial launch without fail and I never made it to the title screen. I had to hold the power butting to get it to turn off. I put a post on reddit looking for help and I have since un/re-instlled the game after verifying the files showed no issues and DLing the latet drivers (though they should hav been up to date already). This worked to a degree in s...

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Originally Posted by UltraSettings
While I was playing the single player mode with only the new and old world unlocked , I tool an island after buying the shares from Beryl in the new world.
She got mad and asked me for a quest to escort a ship that i am not able to allocate or find.

Even when I click on the mission name nothing happens.

Name of the mission Family Matters 2 - The Groom
Beryl O'Mara

I tried Also to load older save file and retake the island again but the same mission I have been given.

Hey there UltraSettings!

Thanks for letting us know!

Could you provide a clip of this in-game so we can investigate?
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Yes, you should be able to play together, though you may of course encounter some lag given the distance.

Hey SmokedRWA,

Sorry to hear this is causing some frustration for you that you've been unable to unlock it. I'll forward this to the game team but as you said, because it doesn't happen for everyone it is hard to reproduce and find the cause, but we'll let you know here if we need any additional info or able to provide any back to you on this.

Hey DeviantWolf,

Not sure why that would be happening. Did you install the game properly through Uplay, or did you just move the files from the old drive to the new drive?

Originally Posted by Atria1234
Prices and sell values of individual warehouses in Anno 1800 are not consistent with Refund setting.

In most cases you get back less resources than you used to make the warehouse even with 100% refund setting. This difference is really large for new Grand warehouses (loosing around 300 resources everytime I delete fully upgraded warehouse).

But also Large warehouse gives back 20 more steel and glass than was used to build it (for cost of 30 lost wood).

Spreadsheet of cost and redunded materials of warehouse levels on full refund setting:
...

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We have updated the known issues list

Originally Posted by TyrannoPanda
Hi,

i know there is already a thread complaining about this bug, and its said to be fixed, but for me it still persists-

I uninstalled all mods and repaired anno and still have this bug.

I just cam back after a half a year to play the new DLC but this bug is really annoying, and i doesnt want to play like this.

have you any suggestions how to fix this?


ty

Hello there TyrannoPanda,

Would it be possible to provide any images or videos showing this bug so we can take a closer look?

Thank you!

Originally Posted by July4_Hamster
Hello, does anyone have the oil suckers showing up but when clicking on transmutation on ship or air ship, those oil suckers are not appearing. See image below as example. It happens in Bright of Harvest. Please advise, is this a bug or something news that I need to unlocked as I play.

Hey there!

Sorry to hear you're having issues! This doesn't appear to be a known bug.

Please give the ... Read more

Originally Posted by GrinchThe3rd
Hello.
Today i tried playing Anno 1800 but the game will not launch due to some file missing.
I have tried re-installing the game, but get the same problem.
The error message says that mfreadwrite.dll is missing.

Hey there GrinchThe3rd!

The above comment is a valid suggestions, I'd also advise that you please give the ... Read more

Originally Posted by hailjmrs
This is the first time the game crashed since I bought Anno 1800. I tried to re-install it but it still wont launch

Thank you

Hey there hailjmrs!

I'm sorry to hear you're having issues launching the game.

Please give the steps in our guide a try.

If you're still having issues, please open a ... Read more

Hey there PaVll6!

Steam does support a gifting function for digital games and content, however Uplay PC does not currently have such a feature.

Therefore you wouldn't be able to purchase the game via your Uplay PC and send it on as a gift.

Sorry for any inconvenience!

Originally Posted by SirHarryPierce
This is what the error logs shows;



I did a cache reset for the Ubi Launcher and a Verify Files.

Both did not help.

Hello there!

Sorry to hear you're having issues.

We have a guide with some further troubleshooting steps you can try here.

Please give them ... Read more

Originally Posted by craftytheweasel
https://youtu.be/GZQ-397RPKQ

Thanks for taking the time to provide that video clip!

I've passed it on to the team.

Originally Posted by Mrossey...

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Originally Posted by Xoulous
this bug will be resolved in the next update ?
I create an issue but i have not answer 2 weeks ago

Hello there,

Further to Ginge's message, were you able to upload your system files to the case created for you as requested?

If you sign into the Support Site and access My Cases, the case should be visible.

It may now be listed as Closed, however you can re-open the case to upload your system files.

Once this has been done, we can continue to investigate.

Thank you.