Anno 1800 Dev Tracker

Hi Danno_CZ,

I've deleted your chat transcript to protect the names of your friends accounts just in case, but I have looked into your case number 12465549 and can see it is still being investigated and updates as of yesterday. For any more updates please keep your eyes peeled for email communication form the support team.

Hey Brewsky, welcome to the forums.

For any issues with not receiving games from retailers, please reach out to the retailer directly.

You will probably need your proof of purchase email to attach to your case. You can contact them here through their support channel, here - https://greenmangaming.zendesk.com/hc/en-us

Hi la_chouffe, thanks for getting in contact with us.

This was an issue that was reported as fixed in the 6.2 patch of the game. Did you receive the quest before or after patch 6.2 was rolled out?

You can load an older save file from before receiving the quest, to make this work without this bug happening.

Let me know how you get on after trying the above and if the issue does not resolve itself would you be able to upload a video of this happening please? Thank you.

Hi AGupwhy7, thanks for getting in touch with us about this.

Do you know if your game switched to cloud saving instead of saving locally? Can I also ask if you are playing through Uplay or another game launcher?

Here is where you can usually find your saves - Documents\Anno 1800\Accounts

You can also set the interval time between auto saves. Having many auto saves can fill up your hard drive quite quickly, do you have a lot of space left on the drive where your game is installed?

Let me know so I can look into this further for you

Originally Posted by brian5583
I am having problems with installing a new update for Anno 1800. I haven't bought the new DLC.
Uplay crashes/closes after about 1 minute if I try to update the game (nothing actually downloads when i click update). I reinstalled Uplay but that didn't seem to solve anything, all other games seem to play fine.

Hi brian5583, sorry to see your game is crashing. Has this only happened recently? Please make sure you verify your game files in Uplay first, then let me know if the issue still persists.

Originall...

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Hello iron_brigade1,

Welcome to the forums and sorry to see your game is crashing after playing for so long.

At a glance I suspect it may be a memory issue, are you using any programs in the background that maybe be using your ram as well, causing the game to crash? These can include game overlays, VoIP programs and overclocking software, If you can disable these through task manager then launch your game, does your game still crash after placing the Seat of Power?

Here is a list of programs that can potentially cause crashes and performance issued if ran whilst Anno is launched -
https://support.ubisoft.com/en-GB/Faqs/000025721

If you can try the above then get back to... Read more

Hello Awesome Doofus and Charminhime,

Just to follow up from what UbiCosmos replied, for these sort of connectivity issues we always recommend our specific connectivity troubleshooting for Anno first and trying all the steps listed.

Please see this guide here -
https://support.ubisoft.com/en-GB/Faqs/000040423

If after trying the above troubleshooting steps you still have no luck connecting and you are still receiving these error codes, we encourage to reach out to us with a support ticket where we aim to respond back typically within 48 hours.

You can do so here -
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Originally Posted by Tzuson
I had exactly the same problems as Sinny1, but using your idea to look at the anti-virus, I saw that my anti-virus (Avast) had locked Anno.exe in a vault. Giving it an exception, verifying the directory and downloading missing files then made the game work again.

Hey Tzuson, thanks for posting and letting us know this solved the same issue for you

Hey mtgrhox,

Thanks for reaching out to us and sorry these challenges did not unlock for you either.

I've checked the screenshots you have provided and have now unlocked these badges and actions for you.

Originally Posted by ;15006599 Try running the DX12 benchmark and re-try the game.
Also the game crashed for me because I was maxing out my available RAM.
I therefore increased the page file size on the window SSD and the SSD the game was installed on.
Also closing Firefox and Chrome that use plenty of RAM helped.
Can those who are having the problem report the system RAM usage?

Hi qal1h and robespeare, thank you for posting in this thread and sharing your workaround for our players, appreciated.

Hello everyone,

Thanks for reaching out to us about this bug.

At the moment this is under investigation by the team, as we try to reproduce it on our side to see what may cause it.

If anyone would like to help our investigation, please continue to post videos of this occurring and if possible, please PM me your safe file and dxdiag and msinfo with the headline 'Baron Von Malching Bug' and I will pass this onto the game team to help them with their search for a fix.

Hey sinny1, thank you for coming back to the forums to provide us with your solution of updating windows and installing DirectX.

Also, thank you elpablo2010, for suggesting to activate virtual memory on Windows to help solve the DIrectX issues also.

I love a happy ending!

You are very welcome

If you happen to have any more problems with challenges not unlocking in Anno, please come back to this thread.

Hi robains, welcome to the Anno 1800 forums!

Thank you for creating a support case. I just wanted to mention I had some other players reply to me recently with DirectX related issues too.

They suggested, if you were running Windows 10 2004 version, to update it manually, as there was recently a Direct12 update issued that when updated, solved their issues.

To do this try -

Windows Settings > Update & Security > Windows Update > Check for Updates.

If the update is ready for your PC, you'll see a 'Feature update to Windows 10, version 2004' message appear under Optional Updates. You can then begin downloading by clicking 'Download and install now. You can check which version of DirectX you have in the dxdiag as well.

Another player also mentioned increasing their virtual memory in Windows 10, helped solve their 'DirectX Error Virtual Memory crash' issue.

Thank you Seigiku, for opening a case and providing us with the case number.

I have passed all your system files onto our game team to help them with the investigation. Thank you so much for your help so far!

Originally Posted by AORUS2017
I buy the Amusement pack DLC from the Ubisoft store and on Uplay Owned DLC it shows the Amusement DLC is installed but in game it's not there in the menu!!!!!!

Hey AORUS,

Have you since been able to access the DLC?

Game Update 8.2 add compatibility for the Amusements Pack cosmetic DLC

Originally Posted by Giggle007
hi so i got the same problem with my bf we cant acces our latest save due to the same desync error i think the game cant handle large file sizes saves i ve quitted since is not fixed and i feel i just wasted money on this game since i cant play it without getting to the point where you meet the desync again will defo not purchase any other dlcs or anything from them till they fix it

Originally Posted by bobbigeuk
Yes, we have the same problem and have not...

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Hey there AwesomeDoofus,

Welcome to the forums! Please feel free to reach out to our Support Team for troubleshooting assistance.

Hello!

I'm very sorry you've not been able to contact us via Live Chat. It's difficult for me to say why you were facing issues, but perhaps browser troubleshooting may help in the future: https://support.ubi.com/en-GB/faqs/000025585/

Moving on to the issue at hand - I have reviewed both of your system files and I can't see a clear reason why you're getting a black screen, but we will dig deeper.

Please also add your engine.ini file to your support case, so we can review that.

Here are some suggestions to help us move forward -

- Disable background applications: ... Read more