Anno 1800 Dev Tracker

Hi there, sorry to hear this has still not unlocked for you, if possible could you contact us with an image showing this objective completed but the reward no longer available.?

You can also contact us via our social media accounts on Twitter or ... Read more

S_Kleer: Thanks for reporting this difference you've noticed between loading times. This is a common occurrence when comparing HDDs to SSDs. However, I recommend going through our basic troubleshooting guide to optimize your PC's performance and speed up these loading times.

Giggle007: Hey there! I'm sorry to hear this error has prevented you and your boyfriend from playing together. I can definitely understand the frustration caused, and hope to provide a solution for the both of you! Have you seen our dedicated FAQ regarding this error? If not, I'd recommend looking that over and completing the ... Read more

Thanks for doing that, FetterBruder! Our teams recently resolved this error in an update. However, if you are still encountering this issue, please ensure you have the most recent update installed. Should that fail to resolve this issue for you, please send us a fresh copy of your save file, so we can forward it to our investigating teams.

Thanks for those screenshots, SirHarryPierce! You should now see this unlocked on your account. Let me know if you don't.

Same goes for you, Earl_Faeleon! If you do not see 'The Great Eastern' and 'Mego Palace' badges unlocked when you next login, please let me know. Regarding the error with the 'Crop Rotator' achievement, would you be able to send over a video showing the various farms you have in both the new and old worlds? I'll be happy to send this over to our teams to be looked into further once I've received this footage.

You're most welcome! Thanks for letting me know, SirHarryPierce.

Originally Posted by Hypnos32
Residences in the new world are not provided with Rum though the Church need ist fulfilled

Hi Hypnos32,

Sorry to hear you are having this issue. Would it be possible to provide a screenshot or video showing this so we can share it with the game team for investigation?

Hello drummelbummel, welcome to the forums! Our Support Team can look into this and try to fix you up. You can reach Support in these ways:

If you would like to submit a Support Ticket for help you can do so here:
https://support.ubi.com

You can also reach out to our Facebook and Twitter Support pages here:
... Read more

Hey all,

It is great to see you sharing your experiences and solutions. If anyone is still experiencing this issue please don't hesitate to let us know as we are more than happy to help!

If you are still encountering this issue and haven't already please send us your save files, you can do so following the instructions in this link.

If you have already done this would you please be able to advise your case number and I will be happy to look at this further.

Originally Posted by mberry12
Hello Ubi-Woofer, and what should i do now? Just wait and pray for it?

Hi mberry12,

Thank you for your screenshot.

This should now be showing on your account. Would it be possible to have a look and let us know if there are any issues.

Hello gwenaellp,

Would you mind clarifying exactly what the message you clicked on said? There are a number of pop-up messages that Uplay PC can communicate, so without knowing what you clicked on, I'm afraid it is difficult for me to understand what has happened. The update window is normally separate to the main Uplay PC window if referring to the updates before a game fully launches, so if you clicked on the main Uplay PC window, I imagine the update one may have just gone into the background?

The file verification process in Uplay PC should fix any corrupted data; if issues should persist, reinstalling the game would be the next step after that.

Hey guys,

Thank you for reaching out to us and welcome to forums!

In regards to the crash issue - could you advise what is the exact error message you receive?

As for the performance drop, try completing steps outlined in the following article, and let us know whether you notice any improvement!

Hey BattleOverlord,

It has been unlocked for you now

You can find the full release notes for Game Update 8.1. here

Originally Posted by mberry12
I finished mission and got GE, but it not unlocked badge in uplay. Is it known error or its just my "luck"?

Hello mberry12! I do not see the achievement registered as completed on your account - have you finished the quest "The Floating City"? Does it show as completed in-game?

Originally Posted by Earl_Faeleon
Have the excact same problem here. I also have problems with unlocking the achievement where you need to have each farm be improv...

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Originally Posted by LordRob_XCVI
It seems like the bug is still in the game. A man of noble intentions 6 still starts without a ship to escort.

Side note: I bought Karl von Malching's start island, maybe this destroys the algorithm.

Hey LordRob_XCVI - welcome to the Ubisoft Forums!

Would it be possible for you to provide a video of this issue for me to review, if it is still ongoing for you after yesterday's 8.1 update? I cannot find any recent reports of this issue, so will need to investigate with you if so. Thank you.

Hey alterego87,

As far as I am aware, crashes like these were meant to have been fixed in the 7.3 update. Are they still occurring for you? (Please do bear in mind that gaming laptops, though they may be able to run the game if meeting the minimum specifications, are not officially supported - our requirements refer to desktop components only.)

Refund requests must be made to your retailer for the game - if you purchased the game via the Ubisoft Store, you can contact our team using this link.

Hello everyone,

If you attempt this quest on a save where it is already broken / corrupted, we believe that it may be impossible to complete the quest. However, a fix was previously implemented, meaning that fresh starts of the quest should allow its completion without issue.

As such, as my colleague Houck advised above, it would be best to try this quest in a new save game, and let us know if issues then persist, so we can reopen the investigation if needed. Thank you.

Hey everyone,

This issue remains under investigation, and to aid the development team, the following resources are being requested from affected players:

- MSINFO and DXDIAG system files

- The engine.ini file located in: Documents\Anno 1800\config

- The affected save file(s)

Could anyone from this thread still experiencing these issues please provide these files to us via a suppo... Read more