Anno 1800

Anno 1800 Dev Tracker




19 Oct

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@blendmode Hi !

I've taken note of your question about lifestyle needs and its impact on consumption rates.

For the purpose of our investigation, could you provide us with screenshots showing the population currently active, as well as screenshots of the consumption rates before / after ?

This will help us isolate the Issue, in order to determine the best possible solutions.

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@hundreAd1800 Hi !

I've read your report, and I wanted to thank you for the details and screenshot provided about this item description Issue !

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us with the following :

👉 Screenshots of the descriptions for the other items mentioned

👉...

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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey guys,

This is still being investigated by the team at the moment and we don't have anything further to share just yet.

This hasn't been addressed in GU15.1. As it's still under investigation, we're unable to provide a time frame for a fix.

When we hear more though, we'll share it here.

Thank you for your patience and understanding!

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@blendmode Hi !

I've read your report about damage slowdown occurring when the Hurricane propeller is equipped, and I thank you for the video provided.

For the purpose of our investigation, in order to isolate the Issue, I invite you to let us know if mods are active on the save currently used.

Don't hesitate to reach out if you'd like to share additional details, or if you have any questions !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Scott_Harrison Hi !

I've taken note of your report as well as the screenshots and videos provided, and I wanted to thank you for the information provided !

For the purpose of our investigation, in order to isolate the Issue, I invite you to let us know if mods are active on the save currently used.

If you'd like to share additional details, or have questions, don't hesitate to reach out !

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @Scott_Harrison,

Thanks for reaching out and reporting this to us!

Does this happen in a new save too?

Could you please share your affected save here so we can pass this on to the team?

Much appreciated!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for getting back to us with these examples @blendmode, we appreciate it!

I've passed all of your examples and your report onto the team so they can look into this further.

Should we need any more information, we'll let you know here.

Much appreciated!

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@omginput Hi !

I've taken note of your report about Issues when you let the AI settle as Anno 1800 is running at maximum speed.

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us with the following :

👉 Video of the Issue (Youtube / Dailymotion link)

This will help us, when slowed down, to see what is happening with the notification and the AI reaction.
...

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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for getting in touch @razorevano - are you also playing via GeForce Now?

As noted - we have an investigation open now where the team are looking into this further.

When we have any news, we'll share it here!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey guys!

Just to let you know that this should be resolved in the GU15.1 update later today.

Once you've updated the game, please let us know if there's any changes!

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Wrzosek_ Understood, thank you for the details !

I've forwarded your report to the relevant Team for investigation, and we thank you for it.

We'll reach out if more information is needed, and in the meantime, if you have questions, or for any other Issue, don't hesitate to message us !

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for sharing what worked for you @Janluak !

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @Valkor2010,

As it stands, we just don't have the facilities available to reset a player's achievements.

It may also be possible that rolling back achievements can lead to issues in them being unlocked in future - hence why the facility isn't available.

This issue is believed to have been resolved though.

Since your achievements are still unlocked, could you give the following workaround a try;

1. Disable Cloud save sync in Ubisoft Connect > Settings
2. Rename accountdata.a7s in ..\Documents\Anno 1800\accounts\\
3. Ren...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Synchronos357 Hi !

I've taken note of your message about these mail unloading Issues.

For the purpose of our investigation, can you let us know if mods were active at any point on the save currently used ?

This will help us isolate the Issue, in order to determine the best possible solutions.

Don't hesitate to let us know if you have questions, or if you'd like to share additional details !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@blendmode @Asterix201252 Hi !

I've taken note of your messages as well as the insights shared, and it does indeed seem similar to the lifestyle Issue you mention...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Asterix201252 @blendmode Hi !

I've taken note of your reports about Issues with carts in Anno 1800, and I'm sorry to hear that it is impacting your experience !
...

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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for this feedback @Synchronos357, we'll pass it on!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @sirmacro,

Thanks for reaching out.

For the First Person Camera, we don't have any updates.

As for the multiplayer issues, these have already been raised as starting with GU15 and have been acknowledged by the team.

There's no further information available as of yet, but rest assured it's being investigated.

When there's more to share, we'll update the forums.

Thank you and apologies for any inconvenience caused!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @blendmode,

Thanks for reaching out and reporting this.

May we please know where this ship is going from / to and what it's carrying?

Has this happened before?

Are you able to use an earlier save to see if this happens again?

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Asterix201252 Hi !

I've checked your report as well as the thread you mentioned, and I thank you for all the details provided !

For the purpose of our investigation, in order to isolate the Issue, can you let us know if any mods are active when the Issue with production statistics appears ?