Anno 1800

Anno 1800 Dev Tracker




26 Oct

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @moeri271

I'm sorry to hear you are having an issue with the game not launching on your PC. 

As is sounds like you have already tried the general troubleshooting steps here already, we would need to look into your system files (DX Diag and MSInf...

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Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @SirHarryPierce

Thanks for those images. Is this issue still happening today?

We have reported and confirmed an issue where Tourists Hapiness is not counted when counting Island Average happiness, so I don't know if this is just that occurring or if there's any more to it that you can see?

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @maligno93

Glad to hear that and thanks for letting us know.

Regarding the cloud issue, can you check your settings in Ubisoft Connect on the 2nd computer to make sure the Cloud option is enabled in there? As the settings aren't shared between computers and can be different on each one, so if it's not, that would explain why it's loading your local save rather than the cloud one.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

No worries @Mevelios, thanks for posting a new discussion for that 🙂

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

@Jaradis_SR The save file? Are you trying to add it to a support ticket? As it won't work on the forums.

If you can't add it to the ticket, use something to create a zip file with the save file in, as that should work.


24 Oct

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @NKFLIOO

Since your post has wound up in the 'Other Games' section, I'll move it on over to the Anno 1800 discussions for better visibility.

In the meantime, could you please provide any screenshot or video examples of this issue so we can get it raised to the team?

Much appreciated!


21 Oct

Comment
    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @hundreAd1800

We will need you to confirm that there are no mods installed and active on the save where you are experiencing this issue before we can get it reported for you!

Please let us know if you have any mods installed, and if you do, please list them for us.

Comment
    Ubi-SleepyGoat on Support Forums - Thread - Direct

Thank you for confirming that for us, @hundreAd1800!

I got this reported up to the Team, and if I receive any detail back from them I will keep you updated!

Comment
    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @Mevelios

I have gotten this issue reported up to the Team, and I will try to keep this thread updated as any information comes down the line for us! I appreciate your cooperation with our initial troubleshooting suggestions.

I can also check in on that secondary issue you've mentioned but I feel like that may have happened due to full warehouses.

Comment
    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @Jaradis_SR

This is actually something that we currently have under investigation, but I would like to collect your save file, and a screenshot showing your current Schnapps demand on the island being affected by the negative newspaper article. Screenshots can be attached to a reply to this post!

To get us that save file, you can attach it to an ...

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Comment
    Ubi-SleepyGoat on Support Forums - Thread - Direct

Thank you for trying that troubleshooting for us @maligno93!

Just to clarify the issue a bit more, have you noticed this workforce reduction in any other save files that you have, or is it only one specific file that is affected? Either way, we would like to collect that save from you. You can attach the save file to an email support ticket, and we can collect it from there to get this reported up.

Comment
    Ubi-SleepyGoat on Support Forums - Thread - Direct

Thank you for the good info @Jaradis_SR!

As I understand it, that information should cover your question @blendmode but if it does not, please let us know!

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Mevelios Hi, and welcome to the forum !

I've taken note of your report about an Issue with the shipyard production, and I wanted to thank you for all the details provided !

For the purpose of our investigation, in order to isolate the Issue, can you let us know the following ?

👉 Does this happen every time you start a new save for Seasons of Silver ?

👉 Does the problem persist after ...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@hundreAd1800 Understood !

The Issue has been reported to the relevant Team, and as soon as new information is available it will be posted on our official channels.

If you'd like to report other Issues, or have any questions, feel free to reach out once again !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@hundreAd1800 Hi !

I've taken note of your report, and I'm sorry to hear that an Issue with local departments is impacting your experience in Anno 1800 !

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us with the following details :

👉 Screenshot showing the full statistics screen

👉...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@maligno93 Hi, and welcome to the forum !

I've taken note of your report, and I wanted to thank you for the details provided !

The messages you posted about this workforce Issue have been merged into one thread, in order to gather all the information in one place.

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us with the following :

👉 Are mods active on the save currently used ?

👉...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

Hi Everyone !

I've taken note of your messages, and I'm glad to hear that you can access the Discussions page for Anno 1800 again !

Don't hesitate to let us know if the problem happens again, or if you have any questions !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@hundreAd1800 Thanks for the details !

In addition to the resolution, can you also let us know if mods are active, and if the problem also happens in windowed mode ?

Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @Noobgamer3601,

thank you for the update and I'm sorry to hear that you are still experiencing crashes.

In this case, can you please update your ticket, so our team can investigate it further for you?

Many thanks and if you have any additional questions, please let us know.


20 Oct

Comment
    Ubi-oof on Support Forums - Thread - Direct

@Humility925 @MGuenny @johnny19w I think I can help with some of these problems!

To clarify, whenever you see "categories.xxx.name" that is a basic text bug that has ...

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