Anno 1800

Anno 1800 Dev Tracker




15 Oct

Comment
    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @Dollodonno and @Yanarix.

Could both of you please ...

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14 Oct

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Greetings once again @GoodGuy82 and @Synchronos357 !

I come bearing news that Elise can be placed in any trade union on the island for her trait to activate, as l...

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12 Oct

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @Eagletazq,

Thank you for taking the time to reach out, would it be possible to share a link to a video so we can see what you see?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @SubL0ck,

Thank you for kindly taking the time out to share your findings with us.

Can I check whether these persist after ...

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Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @tarekhaig,

Sorry to hear that you are encountering this issue despite your troubleshooting.

If you haven't already then I would recommend to perform a ...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Hey again @lolzarz , and also @Bzhydack !

Our team has advised that we've had trouble replicating this issue on our end - we can find Mad Mary without any issues. As suc...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@Asterix201252 , you are a hero and a scholar. Thanks very much for your efforts here! I've gone ahead and sent over what you've said, and this video, to our team.

I see that we'd previously been investigating this, and our team has given us the recommendation that players use different ships for different goods, as this avoids the problem. However, just to reiterate, our investigation into this is ongoing. We won't need a save file again for the time being, but I'll let you know if that changes 🙂...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

This is spot on, @hundreAd1800 - you're a star. I've gone ahead and reported this to the team.


11 Oct

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Heya @Gluiperd13 , thanks for trying these further steps from Ubi-TheBerry! Unfortunate that they didn't fix it 😞

Please see our system files support article, which describes t...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Heya @hundreAd1800 , thanks for clarifying. It's really unfortunate to hear that this issue hasn't been resolved, and I've sent across what you've said so we can reopen our investigation.

Sorry about that!

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Hey there @SilverRATPL , thanks for reaching out about this. I understand that you've found issues in Anno 1800 after disabling your integrated graphics card, and I'll be happy to give you some pointers on this.

To clarify our earlier advice, laptops which have dedicated graphics cards also still have integrated graphics on the motherboard, and sometimes games struggle to choose one. Therefore, in those situations, we recommend following these steps to force games to use your dedicated graphics card.
...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Hey there @hundreAd1800 , thanks for this further clarification.

The reason we've asked for further information in this case is that it seems like some of your initial post may be missing - it looks to have started mid-sentence, so we're unsure what is also not imported.

If we're unsure what the issue being reported is, we're not able to report it further. My apologies for the bother. If you can give us some examples of how the tooltips for local and regional mail are wrong, that would allow us to investigate. Let me know if I can clarify this furthe...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Heya @blendmode , thanks for coming back to tell us the eventual solution to finding these items! That'll be super helpful for other players facing the same issue.

Many thanks to ...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Howdy @nowayy and @Asterix201252 ! Thanks for your reports of this issue with setting a minimum stock for airmail!

I've had a look, and I can see we've reported this...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Hey there @Wrzosek_ , thanks for coming back to us and explaining this further.

I understand the situation has passed such that it is difficult to show us any media demonstrating the issue. Would you be able to take some screenshots showing how you had the goods loaded into the Zephyr? I ask because this will make it possible for us to share your report of this issue more accurately, and our teams internally will be able to match what you've done exactly and reproduce the issue on our end.

Here's our ...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Heya @Asterix201252 , fair enough! Thanks for adding your feedback about this - I'll go ahead and forward it on as well 🙂

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Heya @lolzarz , thanks for coming back with these screenshots, and your follow-up question!

For the screenshots, it certainly looks unusual to me that your Level 3 Skyscrapers would only be getting +8, so I've reported this to our teams internally.

For Mad Mary, I'm not sure if her not showing up in Statistics is the same issue as ...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Hey there @QG-Deep , thanks very much for reaching out about this, and welcome to the forums! I understand you've found your Hacienda not to be affected by the population of your other island, despite having a commuter platform. I appreciate you pointing this out!

I'm not quite sure if this is intended or not, but either way, I've sent your feedback about it internally to our teams. If they tell us it's intended, we'll let you know, but either way we'll keep your feedback about it in mind.

Let me know if you've any further thoughts or questions about this!

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for pointing this out, @hundreAd1800 ! Agreed that it should probably be blue, given its name and icon. I've reported this to the team as feedback! @blendmode , good...

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