Anno 1800 Dev Tracker

Hey @ethfawley, thanks for reaching out, welcome to forums and sorry to hear about the graphical issue you ran into with Crown Falls location.

First and foremost, can I double-check if such view stays the same even if you zoom in or zoom out?

As far as troubleshooting is concerned, have you possibly tried ...

Hey guys!

@MalyFousek - I can now confirm that details of the matter you have brought up have been forwarded to our development team accordingly for further review.

Do mind we sincerely appreciate your communication about this and if we will have any further information to share, details will be posted here, in our official forums, so keep an eye!

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Hey @dempadennis, thanks for reaching out, welcome to forums and sorry to hear about the issue you ran into, as I fully appreciate how frustrating it might be to deal with this after such an extensive troubleshooting.

As it stands, I can confirm that we have received a number of contacts from players who are dealing with the exact same issue and as ...

Hey @buruzi, thanks for getting in touch with us and apologies about the delayed response as well as 2 of the issues you've ran into.

1. In terms of questline for Lady Marmalade Recipe, can I double-check the following with you:
   1. Do you know what was the last quest you completed?
   2. Have you tried ...

No worries at all there .

I can see that you did get a response from one of our team representatives so wouldn't worry too much about translating it at this point.

Either way, hope you get it sorted soon as if you have any other queries or difficulties, drops us a message at any time!

Hey @FNlFF, thanks for your response and welcome to forums!

There is a fair possibility that there may have been an error along the process and therefore the transaction itself just simply did not go through. In such instances, if you have used your discount code and no longer have it, we will be able to refund you 100 Club Units so you could apply it to your next purchase.
...

Hey @Geiirko, thanks for your response!

We certainly can, however it doesn't always provide accurate translation, therefore in order to ensure that there is no miscommunication, just as ...

Hey @BenDefo, thanks for your detailed input and apologies about the delayed response from our team.

I was about to happily forward your report over to our development team for further review, however it appears that your save file is private and we're unable to download it from you, therefore is there any chance you could temporarily make it public and once we've got it and pass it over to our game team, you can then remove it or make it private, entirely your personal preference.

Looking forward to hearing from you! ...

Hey @Tru_ryan, thanks for getting through to us and sorry to hear about the blackscreen issue on launch you've been dealing with, as I fully appreciate how frustrating this can be after playing for a good amount of time.

After having a closer look at your account, I can see that you have already created a support ticket as well and provided us with system files. After reviewing those, I can see that you are using one of the processors that have been reportedly affected by this issue as mentioned in another couple of bigger threads that have been around.

As it st...

Hey @KaaPTaaNY, thanks for getting through to us, welcome to forums and glad to see new faces in the community! Hope you'll continue to enjoy the game and have many good moments to experience!

In relation to your queries, we have a ...

Hey @Jerry_Key_Smith @Katje-Katrien, sincere appreciation for your input in regards to the matter and as it stands, I can confirm that details you've provided have b...

Thanks for that extra information, @chrissinator03! We'll make sure to notate this. (✿◠‿◠)

Hey there, @FNlFF!

Did you ever receive an email confirmation of that order? If not, please do as @BlackHorse31 suggested and contact our support team. Please let me know if you have any questions about this!

Hi there, @by8sm0!

You should just be able to left-click on to the ship, then right-click on the survivors once you're near them. Let me know if you're unable to do this, and please provide a clip as well so I can take a deeper look!

No worries, @keinerkeiner494! Glad we were able to help get you to the right place.

Hiya, @trebleta!

It sounds like maybe some of your settings may have changed for OneDrive when you updated to Windows 11. I recommend checking out this Windows FAQ on how to choose which folders sync to your OneDrive, and perhaps you can exclude the Anno 1800 saves. If you're still unable to stop your ...

Gotcha, @jerry_key_smith. Please try verifying your game files, and let me know if the issue persists for you.

Just to confirm I understand, @aorus2017, are you saying your save game zipped and compressed by itself is 11mb? Or do you have all of your diagnostic files zipped with your save file as well?

Gotcha, thanks for confirming that, @currlyfriies. I've reported this up for you! I would normally suggest uninstalling and reinstalling the game so you can check which language packs are available to you, but as the game isn't installed locally, I recommend reaching out to GeForce Now's support team. Once more information is received on our end, we'll make sure to update this thread.

@keinerkeiner494 Hi there! I'm sorry to see you've run into an issue with the game.

Please note, however, that this is the English language forum. You can either translate your query, or post on our German forums where our German support team can respond.

Danke schön!