Anno 1800

Anno 1800 Dev Tracker




06 Jan

Comment
    UbiMint on Support Forums - Thread - Direct

Gotcha, @malyfousek, thanks for updating. Would you please send a screenshot of your graphics settings in-game? If possible, could you please take the screenshot from the same location that the first screenshot was taken near the waterfall? Also, if you place trees of a similar type down, and scroll through the visual options for them, do you see the shade change per tree? Or are they all the same dark green?

Comment
    UbiMint on Support Forums - Thread - Direct

Hi, @jerry_key_smith, thanks for the screenshots! I'm sorry to hear that you're affected by this as well.

@Katje-Katrien, Happy new year to you as well!
...

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Comment
    UbiMint on Support Forums - Thread - Direct

Thanks for the screenshots, @hundread1800, that's really helpful! Just to confirm I understand, are the other two shoals in the second screenshot able to replenish as well, or is it just the one you highlighted?

Comment
    UbiMint on Support Forums - Thread - Direct

Hi, @HexForger! I'm sorry to hear your game is crashing on launch, I understand that can be frustrating especially with a game you've spent a lot of time on.

I highly recommend starting off with the steps in this guide, especially checking your drivers for any updates. If you're still experiencing the crash after updating your drivers, you can use ...

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Comment
    UbiMint on Support Forums - Thread - Direct

Hey there @Cr34Tor0fGODs, sorry to hear you're experiencing this as well. Did you verify your game files also?

Also, @dongchun...

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Comment
    UbiMint on Support Forums - Thread - Direct

Hi @Fiep_Fiep! Welcome to the forums!

Thanks for reaching out to report these 3 issues you're experiencing. When did you first start seeing this happening? If you verify your game files, does anything change in-game for you? If not, please try sending a clip of each issue you listed, and I'd be glad to take a look.


05 Jan

Comment
    UbiMint on Support Forums - Thread - Direct

Hi there @shawnjlemond! Welcome to the forums.

I'm sorry to hear you're unable to save your progress in Anno 1800, has this occurred since your first launch of the game? Please try running your game with administrator rights, and then see if you can save. Also, your post was in the Just Dance Player Support forums, so I've moved your post to the correct location in the Anno 1800 Player Support forums. Please ensure in the future that your posts are in the correct forums so your questions can be received appropriately.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Just another update from me, the Anno team got back to us on the topic of fish shoals - they confirmed you can indeed use up all of this resource and deplete it permanently, completely.

if you wish to stop farming/fishing the resource and let it replenish instead, the replenishment rate is due to factors such as pollution and your eco balance.


04 Jan

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello again @robyahou, sorry for the delay getting back to you over the holidays.

Thanks for letting us know you have also experienced a crash, as well as the same sound bug on separate PC's.

I can see you have opened a case with us about this, and have been instructed to follow some general troubleshooting on your PC, as well as send us your dxdiag and msinfo files.

If after troubleshooting you are still experiencing this sound issue, please let me know. I can open a new case for you as a follow-up, where we can look at your system files to determine if...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello again @hundreAd1800 I have reached out to our Anno team for further info on shoals, their depletion rate and regeneration rate, for further clarification, as the details I have found on this subject are a little scare. When the team have replied to our query, we will do our best to update you on this mechanic!

As for the feedback on the information provided (or lack thereof) by the fishery, I have passed this onto the team too to consider, thank you for that suggestion.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @BakkenMcSatan thanks for getting in touch.

Thank you for letting us know what steps you have tried already, I am sorry to hear that they did not work for you. 

I have gone ahead and created a private support case for you and you should receive an email from us shortly. 

We will troubleshoot this for you further over a private support case with 1 to 1 support, instead of over our public forums, so we will lock this thread now. 
Please check your emails inbox for our message soon.

You can also view and add a comment or files, to your support case, anytime, by clicking on this link here > ...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @NINeOne0ne thanks for reaching out to us about the multiplayer mode and for letting us know what ports you have forwaded.

I have checked our Anno servers, they are online at the moment and you can check this yourself here as well, by looking for the 'connectivity and performance' box on our help page > ...

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02 Jan

Comment
    Ubi-SpaceCats on Support Forums - Thread - Direct

@katje-katrien Thank you for all the images, and Happy New Year to you! In addition to verifying your files, and ensuring your game and launcher is installed on the same drive, could you uninstall and reinstall the Ubisoft Connect launcher, to see if this solves...

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Comment
    Ubi-SpaceCats on Support Forums - Thread - Direct

@dongchun Hi there! Reinstalling the game could help this, so I would definitely suggest this! Just make sure your ...

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Comment
    Ubi-SpaceCats on Support Forums - Thread - Direct

@sirharrypierce Hello and Happy New Year! Thank you for providing these screenshots. We have not received any similar reports of this, so, as a first step, I'd recommend some basic PC Troubleshooting - I'd begin by verifying your files, and then going from there. Please keep me updated!

Comment
    Ubi-SpaceCats on Support Forums - Thread - Direct

@jerry_key_smith Thanks for the update! Stay safe and well.

Comment
    Ubi-SpaceCats on Support Forums - Thread - Direct

@teleogryl Hello and Happy New Year! I appreciate your screenshots and this save file. I can confirm that our teams are still looking into this, and I appreciate the information you've provided to us so far! Please keep your eye on these forums for updates.

Comment
    Ubi-SpaceCats on Support Forums - Thread - Direct

@otterorange Hello and Happy New Year! I'm sorry that you're having issues submitting your save file to our Support website. Can you please check the FAQ here to see if it helps you with this?

Comment
    Ubi-SpaceCats on Support Forums - Thread - Direct

@asterix201252 Thank you for this video, and thank you for providing the case number for me. After checking this out for you, I can confirm that this information has been forwarded to the developers. Thank you again and Happy New Year!

Comment
    Ubi-SpaceCats on Support Forums - Thread - Direct

@bigjim35 Hello there and happy new year! Have you gone to Yaosca’s harbor to craft items to craft the items needed?