Anno 1800 Dev Tracker

@agent_ares Hi there! Uninstalling and reinstalling your Ubisoft Connect launcher will not uninstall or modify your existing games. Make sure you have your saves backed up, however.

@bendefo Hi there! I'm sorry to see that you're unable to complete Eden Burning. Can you please take the suggestion that @hundreAd1800 said, by unselecting the dam and re-selecting it?

Hey @Katje-Katrien, appreciate your detailed as well as insightful response, and apologies about the delay from our team in getting back to you.

Is there any possibility you could also provide us with a screenshot showing this as described?

Hey @Axiom119, thanks for your input and sorry to hear you're having issue too.

As soon as we will have any further information to share with you all, we will try to keep you updated here, in our official forums.

Until then, apologies about the inconvenience and if you do have any further queries or run into any other issues, do not hesitate and drop us a message at any time!

Hey @SirHarryPierce, thanks for dropping by and apologies about the delayed response from our team.

Just to check, are you referring to the description of the issue itself within the thread that Ubi-Orion shared link of?

Hey @Asterix201252, appreciate your input there on the matter and do hope that if there will be anyone else experiencing similar matter, they will be able to utilise the information provided within the thread .

Hope you have a very Happy New Year and if you run into any further difficulties or have any queries, feel free to drop us a message at any time! ...

Hey @Nicholas_Steel, thanks for getting through to us and bringing this matter to our attention.

Before we're able to forward it over, may I kindly check the following:

1. Does this appear in every single game, each and every time? Or is this something that only occurs at a certain instances?
2. Did you notice if the issue started happening since latest update?
3. Is there any possibility you could provide us with a save file where this issue is present? By default, it tends to be located in %userprofile%\Documents\Anno 1800\accounts. Once ...

Hey guys, thank you for all of your input regarding the matter and I have now forwarded the information you've provided to our game team, in order to get further clarification on whether the mechanic is working as intended.

Will try to keep you updated and in the meantime, if you do run into any further difficulties or have any queries, feel free to drop us a message at any time!

Hey @Jerry_Key_Smith, thanks for your input there and apologies about the delayed response from our team.

I've had a closer look at your case and can see that it has been escalated to one of our higher-up teams and after further review, one of our team representatives have been in touch with you via case itself not so long ago, so have a look when you get a chance.

Until then, hope you have a very Happy New Year and if you do have any queries in the future, feel free to reach out at any time! 

Hey @Jerry_Key_Smith, thanks for your input there and apologies about the delayed response from our team.

I've had a closer look at your case and can see that there has been a response sent to you by one of our representatives however we haven't heard back from you, therefore due to this reason, the ticket got closed, however I have just re-opened it, so when you have a chance, have a look at it, get back to us and we will take it from there ...

Appreciate your input there @hundreAd1800 and I can now confirm that the information regarding this particular task during the quest, has been forwarded to our development team for further review.

Thank you for all of your communication so far and if we will have any further details to share, or if we run into any difficulties with reproducing it on our side, we will try to keep you guys in the loop.

Until then, hope you have a very Happy New Year! ...

Hey @ibayond, thanks for your swift response!

So that we could look into the matter further, I have created a ticket under your account and have sent a corresponding email with further instructions, so when you have a chance, is there any possibility you could provide us with your DxDiag file? In order to do so, you can follow steps below:

1. Click the following link to acces...

Hey @Haroldcrick42, thanks for the update there!

Based on your message, I understand that the matter is now resolved (correct me if I'm wrong) therefore hope you enjoy your game-time and wish you a very Happy New Year! ...

Hey @IIIset, thanks for reaching out and apologies about the delayed response from our team.

There may be a few causes for this issue, therefore in order to ensure that all angles are covered, for troubleshooting purposes, try completing steps outlined in the following article, by mainly emphasizing starting the client with Admin Rights, making sure it is fully updated and even though you may have enough space, either try clearing the disk a little more or see if yo...

Hey @Agent_Ares, thanks for getting through to us and sorry to hear about the issue you ran into there.

I have done some digging around and seen a similar report from someone in the past however it isn't something that has been widely brought up, therefore for troubleshooting purposes, if you haven't already, can I ask you to try reinstalling your Ubisoft Connect client, ...

Hey @sJEFdeGlyve, thanks for getting through to us and apologies about the delayed response from our team.

I am unsure whether the change was intended there, however so that we could forward it over to our development team for further review, is there any chance you could provide us with your save file where the limits are as proposed?

By default, your save files should be located in %userprofile%\Documents\Anno 1800\accounts. Once located, if you could upload it to any file sharing website and send us over the link, if possible.

Keep us updated and ...

Hey @KingSlamon!

Thanks for your input there and sorry that the fix will not happen as soon as you'd like it to, however next year is just around the corner so hopefully we will have more updates to share with you all soon.

In regards to the mine detection issue - if you do happen to be facing this, can you create a separate thread and if you have any screenshots or videos showing it, attach it to your thread and one of our team representatives will get back to you as soon as possible. This is just to keep it all organised and to direct any similar threads to one place.

Should you have any further queries or run into any other difficulties, do not hesitate and drop us a message at any time!

Hey @Bruce498, thanks for getting through to us and sorry to hear about the cursor difficulty you ran into with the game.

After digging around, I wasn't able to find any similar reports, specifically since the latest update, therefore for reproduction purposes, if you do happen to still experience this, can I ask you to try completing steps outlined in the following ...

Hey @cptroby, thanks for reaching out and apologies about the delayed response.

Did you possibly try going to first person (CTRL + SHIFT + R) and then pressing 5?

Let us know!

Hey @Asterix201252, thanks for the heads up there!

Based on what's been stated, I understand that you were able to pick it up whilst @hundreAd1800 stated that...