Hey guys!
I'm sorry it's taken us some time to pick up this thread!
Thanks for your advice here @SirHarryPierce !
Glad to see you were able to establish the cause of defeat @ozgurdal.
And thanks for all your feedback on this system and how trade ships are involved in these scenarios - we'll pass them to the team to consider.
If there's anything we can help with at all, please let us know!
Hello there guys!
@Asterix201252 - thanks for the report and updates on the outcome of your tests so far, sorry to hear it keeps working it's way back!
I've passed all this information onto the team for them to investigate further.
When we have news to share or if they need any more information, we'll let you guys know here.
Thank you!
Hey there guys,
Thanks for adding your advice here, appreciate it!
@Humility925 - checking in to see if you're still having issues and if so, could you please capture and share a clip of your island and it's waste behaviours so we can take a closer look?
Thank you!
Hey there @AORUS2017 ,
Sorry for our delay in getting back to you, thanks for reaching out and reporting this to us!
I've passed your report and images onto the team for them to investigate this further as this doesn't appear to have been noted yet.
If we need any more information, we'll let you know here so please keep an eye out!
And of course if you find this happening with any other building types, please let us know!
Hey there @nostra69 ,
Thank you for reaching out to us with this, sorry to see the game isn't launching for you!
May we please know the specs of your PC (GPU, CPU, RAM, Laptop / Desktop)?
And if you haven't done so already, could you please make sure you've given all the steps in our PC troubleshooting guide a try as they often help with many performance / crashing issues like this, especially ...
Hey @kistbier1337 ,
Your original account should still exist, there's just issues with emails being received.
This is something we can look into, but not via the public forums.
Could you please contact us directly via our ...
Hey there @marcoevich ,
Just checking to see how you're getting on?
Were you able to give Milky's suggestion a try?
Hello there @iami_7 ,
I'm sorry for our delay in responding to your original post, thank you for keeping the thread updated with your findings!
Great to hear you've since been able to find the cause and get it fixed!
If there is anything more we can help with, please let us know!
Thank you for the reply @tomosojiro we will continue to help you through your private support case, thanks for your cooperation!
Thank you for posting @Haroldcrick42 and thank you for providing assistance on how to start this new scenario @katje-katrien.
Should you have any questions or...
Hello @jerry_key_smith, thanks for getting in touch with us, and thank you for creating a ticket with us.
We will troubleshoot this for you further over a private support case with 1 to 1 support, instead of over our public forums.
Would you please be able to attach a copy of your save file to your support ticket by clicking on either of these links, so that we may investigate this further >
...
Hello @Zyme862020 thanks for reaching out to us in these forums.
We have recently encountered a few separate issues with trade bugs using trading ships but had thought most issues have been resolved with updates.
Are you able to capture a video for us, to show us exactly what is happening, matching your description? This will allow us to pass this onto our QA team to review, along with your save file for any game bugs.
If you need any help with gathering this information, please refer to our guide here for further explanation >
...
Hello @haroldcrick42 thanks for getting in touch and welcome to our Anno 1800 forums.
To help you with this disappearing ornament, are you able to provide an image of it for us of the exact ornament? (The maximum image dimensions you can upload in our forums are 2000x2000 pixels, 2mb max size)
Are there any other ornaments you have trouble selecting, or is it just this one from this pedestrian zone pack?
Are you also able to reload any previous save files, before and after the update to check this, and do all saves not allow you to access this ornament from the menu?
Hello @jerry_key_smith thanks for bringing this issue to our attention.
I have removed your ticket number, as for the moment we are not allowed to share these details publicly, thanks for understanding.
I can see you were given some troubleshooting steps to try to resolve this, then asked for your system files too so we can further investigate.
When you have a moment, please upload these to your original case number so we can proceed to help you privately.
Please could you send us the following information >
Dxdiag file > ...
Thanks for the follow-up @aorus2017 and thank you for trying some troubleshooting too on your own accord. I am happy to see you were able to access your DLC after a short delay. Please note some purchases made from our store can take up to 24 hours to show up in your game and on your account, after purchase. Sorry for any inconvenience and wait caused!
Hello everyone, thank you for posting about these legendary building issues you have witnessed and how the translations may be misleading from different versions of the game, not specifying their use and limitations.
If possible, would someone be able to post a screenshot of the exact buildings/items description in the menu, so that we may feed this back to the Anno team and have them clarify their intended use and availability? Thank you.
Hello @marcoevich thanks for posting about this issue you have encountered, with the flow of your traffic and production.
I have seen this happen in my own game, but it affected a different farm. As a workaround, could you please try deleting your Pig farm and rebuilding in the same spot, to see if this then reroutes the farmer's journey to the nearest warehouse instead? This is the workaround that I used previously.
Thanks for coming back to us @hundread1800 and for sharing your suggestions for some kind of warning message about the depletion of resources.
Another player had a similar issue with fish and fisheries, where they had seemingly disappeared for them on the map. Would you be able to check if you have the game option Production Chain Highlights enabled, if not could you please enable this option, as it may be hiding some of these fish from view!
Hello Asterix201252, thank you for bringing this issue with fisheries and shoals to our attention, I apologize it has taken us some time to respond after the most recent update on the 16th.
Thank you for sharing how this affected your game when trying to build the fishery and thank you for sharing your workaround, of enabling Production Chain Highlights.
If anyone else should have the exact same issue, please let us know if enabling this option, allows you to see fish and shoals once again?
Hello @robyahou thank you for highlighting this sound issue, that is indeed a most unpleasant nails on chalkboard sound effect. I'm sorry to see it is affecting your game.
To make sure that this sound effect is not related to a missing or corrupted game file, after the game update, would you please use the verify game files tool, in your respective game launcher. This will at least rule this out as a potential cause of this sound.
Here are some instructions on how to perform this check >
Ubisoft Connect > ...
devtrackers.gg