Apex Legends Dev Tracker

Hey @MathijsMuis,

 

Unfortunately we can't help with bans here on the forums. Only our terms of service team can look into bans, and if they've decided to uphold your ban after multiple appeals, unfortuantely there's nothing more I ...

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@Inconsistent420 

 

We can't help with bans or warnings over Answers HQ. If you receive a ban in the future, you'll need to dispute it so that ToS will investigate it and confirm whether or not the ban was warranted.

Hey @IBabyAli,

 

Unfortuantely we can't help with bans here on the forums. If you'd like to raise a dispute, I recommend that you reach out to our terms of service team. They can take a look at this for you.

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Hello, @Inconsistent420 

 

As the message says, this is just a warning and you can still play. You can find out more about why your account was actioned by contacting an advisor. A case can be opened by following the instructions here.

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Hey @Glitched_Demons,

Unfortuantely we can't refund any in-game purchases in Apex.

Wees aardig voor elkaar | Be kind to each other

Hey @HanifEz,

 

Unfortunately we can't help with bans here on the forums. If you'd like to raise a dispute, you can always reach out to our terms of service team. They can take a look at this for you.

...

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Hey @MONF4RED,

 

Unforutnately we can't help with bans here on the forums. If you'd like to raise a dispute, you can always reach out to our terms of service team.

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Hi @Insurify,

No worries at all, it's definitely understandable coming off an encounter like that. I've been there.

Thanks for taking the time to make sure those types of players are brought to our attention!

@nowheretostay,

If you don't see any cases there, try sending one directly through the first link I shared above. Make sure you're signed in on the right account when you do so.

Wees aardig voor elkaar | Be kind to each other

Hey @nowheretostay,

 

Unfortunately we can't help with bans here on the forums. If you've already sent several emails to our terms of service team, then you'll just need to wait for them to get back to you. You can see the ...

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Hey @rodco21 I can see from your case that you have been speaking with our team and they have provided you all the info.

 

You need to continue to speak with them as they are the only ones who can assist.

Darko

Hey @rodco21 sorry to say but we are not able to assist with issues like this on AHQ.

All we can do is recommend that you take a look here and then speak with our team again: https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/

 

Darko

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Hey @jamaulontwitch,

Unfortunately it isn't possible to refund heirlooms.

Wees aardig voor elkaar | Be kind to each other

Hi there,

 

You can send up to 3 disputes to the Terms of Service team and they will review each dispute individually and take into consideration everything you've said on the dispute when reviewing your account. If it's been declined 3 times, then they will have provided you with their final decision. You can learn more about that here: Get information about your EA Account lock, ban, or suspension

 

Please note we're unable to assist you any further with ban disputes here on AHQ. 

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Hi there, 

 

It's not possible to merge progress between two different Xbox & EA accounts. Since you have more progress in one account in Apex but for other games, you use a different account, you will need to continue using the two accounts to keep the progress. Unlinking the accounts to then link to the EA account you want to use, would cause you to lose progress in your games, so that wouldn't be an option for you here. Knowing that, probably the best option is to keep both of your Xbox profiles in your console and just switch between them when needed. 

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@Treypound38 

 

We cannot assist with bans directly here on AHQ and neither can our Advisors.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

 

Thanks.

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@dontblockmebro 

 

If you have new or additional information that may help your case, you can dispute any action again by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

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Hello @shadowcatcelty,

 

I moved your post to the right forum - please always make sure you're in the correct forum before posting.

 

In general, in-game currencies are not refundable - you can read up on that in this article.

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Hey @Zee2Xe,

 

Just to let you know that account sharing is against our terms of...

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@carverdeadly 

 

If you have new or additional information that may help your case, you can dispute any action again by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

 

T...

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