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Yes, an EA acccount can only ever be linked to one of a specific type of account in its lifetime. If you look at our disclaimer or our article about it:
When you link accounts, it creates a lifetime lin...
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Yes, an EA acccount can only ever be linked to one of a specific type of account in its lifetime. If you look at our disclaimer or our article about it:
When you link accounts, it creates a lifetime lin...
Read moreHey @6keptr50ok9z,
Unfortunately we can't help with bans here on the forums. If you'd like to raise a dispute, then I recommend that you reach out to our terms of service team. They can take a look at it for you.
Hey @Snicxs_01,
If you need to unlink your Steam and EA accounts, you can do so yourself here. Hopefully Steam support can help you recover your Steam account though.
Gotcha, so it's a pretty old account.
The EA Account you're posting with here is actually very new, so it wouldn't have progress older than the last month or so.
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress. That seems to be what happened here since this is a newer EA Account.
You would need to try checking any other emails or accounts you've used in the past to see if you may just be logging into the wrong a...
Read moreHey @ojamoja87,
That sounds like someone may have gotten into your account and changed the email, in that case.
You'll need to contact support directly so they can help out with this, as we cannot make any changes on the forums.
You can create a new case here and select Game Support > EA Account > I need help with my hacked account so the support team can assist with the actual account recovery.
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Hey @ttripodx,
If you need help either updating the email address on your account or unlinking your Steam, I recommend reaching out to our live support team. They'll be able to take a look at how they can best help you with that.
Hey @ojamoja87,
It looks like you're logging into a new account that hasn't accessed Apex in the past. If you had played for over two years, that was on a different account.
Try checking any other accounts or emails you may have used in the past.
If you can't recall or can no longer access an older account, you'll need to contact support directly so they can take a look.
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Hey @l-_Sir-Kaktus_-l
This thread is three years old, so I will lock it to prevent necroposting. If you need help, please either find a newer post (<6 months old is ideal) or make a new one!
Hey @chinocool60,
We can typically see when an account was reset, but I did want to try and confirm some information with you.
When did you last play Apex? Do you remember what season you started playing?
In this case, your situation is due to unlinking an account.
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.
It looks like your Steam account was just linked to this EA Account recently, a...
Read moreHey @MandeednaMTV,
Thanks for the report.
I've edited your post to remove the video linked, but we'll pass this along to be looked into further.
Hey @XPSGS47,
It looks like you have at least two different EA Accounts.
The one you're posting with has the username XPSGS47.
The one in your screenshot has the username BlinkingMonster.
You'll need to try logging into Apex with the account you're currently posting from here on the forums.
Hey @XPSGS47,
Do you have any other accounts or emails you may have used in the past?
Are you able to grab a quick screenshot of your lobby?
