Hey @sarinahnah,
It looks like your account was affected by an issue back on April 2nd.
We should be able to get this fixed up, but we'll need to confirm some other information first.
I've sent you a DM here on AHQ, please check up in the top-right corner and get back to me there when you're able. Thanks!
When was the last time you logged into Apex?
The issue that took place yesterday has been resolved, so if this just occurred within the past day please restart and try again, then let us know in this thread if you're still having trouble.
If you're still seeing the issue at that point ple...
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Please check your DMs on AHQ. I've sent you a DM after your original post as we need to verify some information before we can get this fixed up, thanks!
Hey @prepsyched,
It does look like your account was impacted by this issue, so I've sent you a DM to confirm a bit more information.
Please check your DMs here on AHQ in the top-right corner and we should be able to get this cleared up, thanks!
Hey @yung_broccolini,
This does look like your account was impacted by an issue back on April 2nd, so we should be able to help out in this situation.
I've sent you a DM here on AHQ so we can verify a bit more info before moving ahead with the fix, so please check for that in the top-right corner and get back to me there when you're able. Thanks!
Hello @TaanoKeemo,
was your account banned or simply disabled? These are two different things.
If your account was banned, it's not possible to unlink an account, as linking it to a new EA account would be circumvention of the ban.
Hey @DomanisHorizon
I am sorry, but we cannot discuss account sanctions in public forums. If you have been banned, please contact the Terms of Service team via email for further assistance.
Read moreHey @posaemad,
Unfortunately we an't help with bans here on the forums. If you'd like to raise a dispute, you can always reach out to our terms of service team. They can take a look into this for you.
And thank you for coming back with your solution, hopefully it can help other players havin similar issues.
Hey @DrDead3ye,
Unfortunately we can't help with bans here on the forums. If you'd like to raise a dispute, you can alway reach out to our terms of service team. They can take a look at this for you.
Hi @bouncyorange202,
Our Terms of Service team can take a look into it for you. Please fill out the webform to send in an appeal to that team.
- EA_Lanna
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Hey folks,
Please try signing out of Steam manually, then closing it via Task Manager. If you re-launch Steam after that point and are still missing your coins, you will need to get in touch with our support team.
We cannot make any changes to your account on the forums, including adding coins.
Please be sure to attach these screenshots when ...
Read moreHi @notxl6162,
The EA Help article 'How to use EA Help' shares this:
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@EA_Help wrote:
...If an advisor can help with this issue, a contact method will also be available under your help topic...
devtrackers.gg
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