Apex Legends Dev Tracker

Hello @aaron900329,

 

At the moment, the following languages are supported on Answers HQ: 

•  English
•  ...

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Hello @aaron900329 ,

At the moment, the following languages are supported on Answers HQ:
• English
• Deutsch
• Español
• Français
• Русский форум
• Português
• Jezyk polski
• Italian
• Nederlands
I'm locking this topic now but please, feel free to repost it in any of the aforementioned languages in the appropriate forum.

You can also contact an EA Game advisor on the EA Help website. Detailed instructions can be found here: Talk to us: How To Contact EA Help for Support.

In case of banned account, please reach out directly to our Terms of Service team.

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Hey @Starnstine,

Unfortunately I don't think there's an option to do so, but maybe that's something they can add in the future.

Wees aardig voor elkaar | Be kind to each other

Hello @t_ayumu_789,

 

At the moment, the following languages are supported on Answers HQ: 

•  English
•  ...

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@w4rlock4160,

 

EA has a zero tolerance policy - if there is evidence that you broke this policy, then it doesn't matter if the other party also broke the rules. And as already said, when a dispute is put in, all evidence is being evaluated.

 

At this point, there's nothing else to be done to get your account unbanned.

Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia

Hello @w4rlock4160,

 

if you're getting the automated email that says that your account and ban has been investigated and has been found to be correct, then there's nothing else to be done. Further emailing and contacting will only give you the same result as the investigation has already been concluded after the first few ban disputes.

Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia

Hey @fczsopmf82ca,

 

We cannot make any changes to your account here on the forums, sorry.

 

For changes made to an EA Account such as linking your own account to another EA Account, you'll need to speak with our support so they can try to verify and remove that link.

 

I understand you've contacted support once already, but you would need to continue working with them to get this cleared up.

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Hi @lsqiny,

This is a situation due to the accounts being unlinked. You've both mentioned having the accounts hacked and unbanned, but the issue here was that the accounts were unlinked.

Again, the only way to try restoring anything lost would be to make sure the original accounts are re-linked.

This cannot be restored otherwise.

Hey @lsqiny,

 

We cannot help you with this on the forums, sorry. The only way to attempt to restore content lost from an unlink would be to re-link the same accounts. 

 

If the same accounts have already been re-linked without that content appearing again, there is nothing more that can be done.

 

Here is the relevant portion of my earlier post again:

 

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Unlinking risks for Apex players

If you unlink a platform account that you use to play Apex Legends, you might have issues with Battle Pass leveling, item unlocks, and other errors.

 

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Hey folks,

 

Sorry to hear you've had your content go missing like this.

 

Just looking over things briefly, it does look like there have been some platform unlinks involved with this situation. I understand that may have been done while the account was compromised, however any unlinks can cause issues so this may be what's caused the content to be lost here.

 

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Unlinking risks for Apex players

If you unlink a platform account that you use to play Apex Legends, you might have issues with Battle Pass leveling,...

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Hey @daaaaaaaaaaaale,

 

Sorry for the concern here. It looks like your account was affected by an issue that impacted a number of accounts back in April.

 

We should be able to get this fixed up, but will need to verify a bit of information first.

 

I've sent you a DM here on AHQ, please check that in the upper-right corner and get back to me when you have a chance. Thanks! 

Hey folks,

 

Thank you for the reports. 

 

Just as a heads up, this is an issue we're aware of and are currently investigating. Thanks for the patience while we're getting this fixed up!

Hey @44068907,

 

Thanks for the report!

 

This is one the team is aware of and investigating, thanks for making sure it was on our radar. 

Hey @GeTRok_1402,

 

Unfotunately, like your error says, an EA account can only ever be linked to one of a particular type of account in iyts lifetime. If you look at our unlinking article:

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When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games.

 

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@assistantshrimp

I'm not entirely sure why you were directed here and I get it's frustrating to get sent back and forth, but support are the only ones that can help with missing coins/content.

Hello @BrameClan,

 

if your progress disappeared after relinking accounts, there is no way of getting that progress back, unfortunately, even if you have proof that you owned it before.

 

This thread is also rather old at this point, so I'm going to close it in accordance with our rule about necroposting. If you have any further questions or issues, please create a new thread. Thanks!

Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia

@m1youmu Hey there,

Sorry to hear your content is missing, the good news is you've done exactly what you need to do. Support are the only ones who can investigate missing content for you as we can't do it here on the forums for you.

It can sometimes take a while to get a response but you will get a response.

@assistantshrimp Hey there!

Unfortunately we can't help with missing coins here on the forum, it has to go through EA Help support.

You'll need to get back in touch with support directly as we can't restore lost coins/content here on the forums.

You can contact them through the same website - only thing you have to do, if you're currently logged in, is to click on your name in the top right corner and log yourself out. After that, you can use the website as normal, it will just warn you that you're using the website as a guest at some point.

Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia

Hi @275458tanmin,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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