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@LePingouinAerien Hey I'm glad that worked! Thanks for letting us know! Have fun!
Hey @NGLScxk,
We currently support the following languages here on AHQ:
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Hey @Alchemist572023,
I'd recommend reaching out to our live support team to see if they can help you get back into your old EA account. Then you can decide if you just want to conitnue from there, or unlink your Steam and link it to your new EA account.
They suggested installing the game on the EA app as this helps to push through the purchase for some cases. Since you still didn't receive the coins you will need to get in touch with them again.
If you're not getting the chat option when trying to contact support, can you please try:
If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.
I h...
Read moreHey there,
I'm so sorry to hear you're having trouble with your Apex Coins purchase. I can't action your case with the support team but I want to help you get it sorted out as smoothly as possible so there are some things I'd recommend trying before you update your support case.
First things first, let's make sure you're logged into the right EA account that's linked to your Steam account. You can double-check this by heading over to your EA Account Settings and looking under the "Connections" tab. Take a look at the Steam section...
Hey @CFAMiguel,
If you look at our unlinking article:
When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games.
You can unlink your platform accounts from your EA Account if you want to link them to a different EA Accoun...
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The case will most likely show up within 24 hours. If you got an email the case was submitted, your case should be awaiting investigation by Terms of Service.
There are no online consultants available for bans. You'll need to submit a dispute so they can review the ban for any issues.
Hello, @bingminer
We're not able to help with banned accounts over Answers HQ. Please follow the instructions in the article here for submitting a dispute. Thank you.
...
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Hey @Mallang_e2,
Sorry for the concern here! It looks like your account was affected by an issue that occurred back on April 2nd, but we should be able to get that fixed up.
There are a couple things we need to confirm before we can proceed, so I've sent you a DM here on AHQ.
Please check your DMs up in the top-right corner and get back to me there when you can, thanks!
Hey @LePingouinAerien,
If you have bought Apex Coins and didn't receive them after 24 hours, please contact EA Help Support. You will need to provide them with proof of purchase when contacting them.
Hey @skysancc,
Currency is actually handled differently on Switch than other platforms due to certain requirements.
Both purchased and earned Apex Coins or Exotic Shards on Switch will only be available on Switch and cannot be used on other platforms. Similarly, if you earn/purchase those on other platforms, you wouldn't be able to use them on Switch unfortunately.
Exotic Shards were not yet released at the time Cross Progression was implemented so they're not included on the chart below, but that would fall into the same category as the Apex Coins.
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Apex Coins |
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Hey @scbuckwheat41,
If this wasn't something support was able to clear up during the account restoration, you may need to reach out to our Terms of Service team to have them review the ban itself.
They'll need to take another look at the circumstances of the ban and what activity was taking place, etc.
You can create an appeal with these s...
Read moreHi there,
We're not able to assist with bans here on AHQ.
As you mentioned you have already sent a dispute to the Terms of Service team, if it is declined then the sanction will remain in place. Since it was declined, I'd suggest you update your username.
Regarding the account name, Apex will use your Steam name if you use Steam to launch the game. There's no other way to have a different nickname in Apex if you use Steam to launch the game.
