Apex Legends Dev Tracker

Hi @krod776. 

Are you still getting the same error message when you're trying to log in? If so, can you let me know which platform you're playing on? 

/Kent

Hi @xBlackFillek. 

If you still aren't seeing the Twitch Prime loot on your account I'd recommend getting in touch with the EA Help team so they can take a look. 

For more info on how you can set up a case with them check out the EA Help website. If you prefer you can also speak with th...

Hi @Comrade_Yuri47. 

Thanks for following up. 

Do you have Apex Legends installed on a different storage drive than the Origin client itself? If so, is it possible to try moving them to the same drive to see if that helps? I've seen cases where having them installed on different drives can cause some strange issues. 

Let me know how that goes when you can. 

/Kent

Hi @VforCorona. 

When you have a chance please reach out to the Terms of Service team so they can review your account. You should have received an email from them with more information as well. 

For more details on how to set up a case with them check out the EA Help webs...

Hi there, @Courtneybird1997.

It looks like your case was submitted a couple days ago. It can take ToS At least 72 hours to respond, but can be longer. Especially these days when more players are staying home. I see your case is still awaiting investigation. Someone from ToS will email you as soon as that completes. It might take a few more days though so keep an eye on your email. Thanks!

Hi there, @s656152.

If you're still disconnecting, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@Drunknsniperr 

Download and install both the x86 and x64 versions of the required Visual Studio files:

• x86: vc_redist.x86.exe

• x64: ...

Hey @djogibrat. 

Are you positive that you're logging into the same EA Account you were using before? It sounds like you might have been playing on a different account in the past. 

If you can think of any other emails that might have been used on an account try using them to log into Origin, and see if you're able to find your account progress. 

/Kent

@SoldierCondemned 

Thanks for letting me know you were able to get it figured out! I'm glad to hear you're back on the air. 

/Kent

@FrozenZentred 

You can try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They will let you know if anything can be done.

Hey @SoldierCondemned. 

Not that long ago the built in VOIP in Origin was actually removed. When that happened the Origin audio settings were also removed as well. We have more info on that posted over at the Origin board: 

...

@SonicCryCanary 

You're welcome! I'm glad to hear it helped for you. Thanks for following up to let me know. 

/Kent

Hi there, @ItsUnorthodox98.

Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!

@GS_ArmZl 

We do not have info on your ban here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-b...

Hey @SonicCryCanary. 

Were you able to try the steps I suggested yesterday? Are you still having any trouble seeing Apex Coins in the store? 

/Kent

Hi there, @FrozenZentred.

Unfortunately, we can't refund accidental purchases. It would be best to secure your PC/console better so others aren't able to log in to your account without your knowledge.

Hi @7j0ng7. 

What sort of troubleshooting have you already had the chance to try since this started happening? 

Also, when you have the chance could you grab a DxDiag and post it here so we can take a look? For more details on how to pull one up check out the ...

@E9ine_AC 

Nice, thanks for letting me know you were able to get it fixed. 

/Kent

@carricpollo 

Thanks! Which platform are you playing on? 

/Kent

Hey all. 

We should be back up and running now. If you're still having any trouble connecting can you let me know? 

Thanks again!

/Kent