Apex Legends Dev Tracker

Hi @meshestii. 

 

Were you able to give those steps a shot? Are you still having any connectivity issues at all? 

 

 

/Kent

Got it, thanks! 

Were you getting one of the DXGI_ERROR_DEVICE_HUNG errors, or was this something different altogether? 

 

 

/Kent

Hey @Duckelekuuk. 

 

Thanks for reaching out about this. Could you send me a private message with more details when you've got a chance? If you can grab a video of this that would also be really helpful. 

 

 

/Kent

Hey @iiPrimePlayz the best thing to do is to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select '...

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@Realienation 

 

Welcome.

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@Daddy_Rat_Dlive wrote:

I just wanted to follow up. Is merging 2 PC accounts something apex support will do? and does merging them combine all cosmetics to one account?

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That is not something we could do. It's not possible for us to take two different PC accounts and merge them together into a single account with all of the items from both. 

 

 

/Kent

@Realienation 

 

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

... Read more

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@MarketJunkie wrote:

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It sounds like there's something that's blocking Origin from connecting to some of its online services

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Like what?

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In a lot of cases it's a security software or firewall. Have you tried adding an exception for Origin in any security software you're using to see if that makes a difference at all? 

 

 

/Kent

Hey @shortyblood. 

 

When you've got a chance could you grab a DxDiag and send it to us here so we can take a look? You can find more details on how to pull one up over at the EA Help website. 

 

Once you have the file please attach it to this thr...

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Hey @controllertrash. 

 

I can understand the feeling, but please keep in mind that account bans are not something we can investigate here on Answers HQ. The Terms of Service team would need to review your account and make the final call on that. I can only recommend reaching out to them so they can take a look at your account. 

 

For more details on how to reach them check out the ...

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Hey @meshestii. 

 

Let's take a look and see what we can do to help out with this. The best place to start would be with the basic connection troubleshooting steps over at the EA Help site. If you're still having trouble after that check out the ...

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We really can't help with banned accounts here. The best thing to do is follow the instructions in this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts.

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@MarketJunkie wrote:

Also while in the game Origin In-Game green but under the lock "this setting is temporalily disabled due to restricted access mode"

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Hey @MarketJunkie. 

 

It sounds like there's something that's blocking Origin fro...

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@Magna202 wrote:

I fixed it by renaming the file without the A at the end. Then running without repairing on PC. 

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@Gdwga 

 

Were you able to try the suggestion above to see if that helps for you? Are you still getting that same error? 

 

... Read more

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@nethorian wrote:

Okay in your response you said you can't merge an account in "that way." Is there a way to merge two account that would get at least all of the games on one account? If so let me know please.

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I'm sorry if what I said was unclear. Merging two PSN or Xbox accounts is not something we can do. 

 

 

/Kent

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@herRedLeftHand wrote:

Thnks Kent, I'll try that next time the issue occurs. Interestingly enough, since you have released the season 1 'return' I have not encountered the issue any longer.

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That's good to hear! Hopefully it doesn't start happening again, but if it does please let me know. 

 

 

/Kent

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@Cheese185 wrote:
@EA_Kent Any idea how long it will take? It keeps saying my case has been updated but I can't view a reply on the help site and I don't get an email. I'm just confused.

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The case showing as "updated" could mean that it's been transferred or escalate...

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@loverassandy wrote:
@EA_Kent I play with controller and even changing the layout doesnt help, i also play on the xbox and dont have this issue. It only happens with the ps4 remote

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Are you using any sort of third-party software for your Dual Shock 4? If so, have you tried disabling that to see if it makes a difference? I've run into issues like this in the past because I had a software running that w...

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Hi there, @DreamyHour.

 

To get help with banned accounts, please see this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts. Thanks!

Hi there, @The_JugHead.

 

I see you were emailed on February 19th with further instructions. It's possible that email ended up in your spam folder or it's under the Promotions tab. You need to contact a live support advisor here: https://help.ea.com/en/contact-us/new/. They should be able to help restore your access....

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