devtrackers.gg
Hey @Mistercactusss,
Sorry you were running into trouble here, but thanks for the report!
We've pushed a fix for this issue and you should be able to get back in-game next time you hop on.
Hey @Mistercactusss,
Sorry you were running into trouble here, but thanks for the report!
We've pushed a fix for this issue and you should be able to get back in-game next time you hop on.
Hey @cartycarry,
Sorry for the confusion, that portion of the site shows specific types of bans but not all account actions will appear there.
If you're seeing a ban notification when you try to get in-game, you can create an appeal with these steps to have our Terms of Service review that situation for you.
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This should be resolved, but feel free to check below for some extra context around this situation! Thanks for hanging in there while we got this cleared up!
Edit Aug. 30: We're looking into additional reports that this issue is continuing or reappearing for some, thanks for the additional info folks.
Hey folks,
Sorry to see you've had some trouble with this. We've just pushed a fix that should help correct this on Steam.
Can you try restarting the game and checking again? You should be able to get back in now, though it may help to Verify File Integrity if you're still seeing this.
Hi there, @Affluentstew787
We're not able to help with banned accounts over Answers HQ. We wouldn't be able to go deeper into the reasoning for the ban. The best I can advise is to submit another dispute if you haven't done that 3 times already. Instructions for that can be found here.
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If our TOS team has denied your appeals @Dragonsoldier360 then there is nothing that we can do to change this.
Darko
Confirming here too that this issue is known and a fix is in progress. Added to the Trello for vis. Cheers for the flag.
Things should be back to normal!
If you've not already tried, you should be able to get back in-game at this point. Thanks for the patience otherwise!
Hey @Carin_fox,
Thanks for the posts!
This is an issue we're currently working to fix up and should have things back to normal shortly. Thanks for hanging in there in the meantime!
Hello @t5oax9byx0i2,
unfortunately, it's not possible to return/refund in-game purchases in Apex.
Hello @messi88898,
Apex Legends has been discontinued - so unfortunately, there won't be any kind of release as the app has been taken off the market.
Hi there, @itsmakobtw
We're not able to help with bans over Answers HQ. If you haven't already submitted 3 disputes, please follow the instructions here for submitting another. Thank you.
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Hi there, @MisterLMcG
We're not able to help with account related issues over Answers HQ. An advisor can investigate this for you. To get in touch with one, please follow the instructions here. Thanks!
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