Apex Legends Dev Tracker

Hello @finnlava,

 

it's not possible to get refunds on purchases made in-game. 

Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia

Hey @Opticdream6,

 

Unfortunately if you look at our unlinking article:

 

---

When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games...

Read more

Hey @zaaleeng,

 

Sorry to hear you still haven't received your Apex Coins. As it's been more than 24 hours, there are a couple things to try that may help out.

 

It may help to try signing out of Steam (don't just exit), closing it via Task Manager, then restarting the game to see if the coins appear. If not, launching Apex through EA app instead of Steam may also help in some cases.

 

If you're still not seeing the coins after that point however, you'll need to ...

Read more

Hey @Chulachan,

 

It looks like you've just recently linked your Xbox to a new EA Account, however it was previously linked to another EA Account if you've ever played Apex.

 

It is not possible to play Apex without linking your Xbox to an EA Account. Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. 

 

Since your Xbox is now linked to a different EA Account, you're not seeing the progress that was made on the original account. You would need to link your Xbox back to that original EA Account to try restoring access to any missing progress.

...

Read more

Hey @Dyzeii,

 

Unforutnaetly we can't help with bans here on the forums. If you'd like to raise a dispute, I recommend that you reach out to our terms of service team. They can take a look at this for you.

...

Read more

Hi there, 

 

Just to confirm, are you using the EA app or Origin? If you're not on the EA app yet, please download it here; https://www.ea.com/ea-app

 

Once it's installed, make sure the in-game overlay is enable so the pop up for the purchase will appear, for that, go to: Settings > Application > In-game Overlay > Enable in-game Overlay 

 

I hope this helps! 

@4x6ntlecwn1v,

 

I forwarded your case to the team, and they just got back to me - apparently this account was only created this July and the Steam connection is also from July 2024. So it's not possible that you played Apex on this account last year.

 

Please try and find the correct EA account that you were playing on last year, and try to see if the progress is bound to that one. If the Steam account that is now connected to this account was previously linked to the other EA account, you will have to relink it. There is no guarantee that the progress will still be found on that account then, as the original unlinking process can damage the progress permanently, but it's the only way to try for it.

... Read more

@henki133,

Unfortuantely if they've made their final decision, we can't overrule that. They're the only team with the power to overturn bans, and if they've come to the conclusion that it was justified then there's nothing more I can recommend.

Wees aardig voor elkaar | Be kind to each other

@platosonic 

 

For missing items/purchases, please make contact with an EA Game Advisor for assistance.

Click the following link to get started:

https://help.ea.com/help/faq/using-ea-help/

Thanks.

... Read more

@NariYunsu 

 

Can you give me some details on what is happening when you try to reply?

@4x6ntlecwn1v,

 

are you certain that this is the EA account that you were playing on last year?

 

Can you check the customer portal to make sure that the account wasn't accidentally created in the last few months? If it is the correct account, please check under "Connections" that the Steam account is linked.

Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia

Hello @4x6ntlecwn1v,

 

was the last time you played before or after cross progression hit?

What platform are you playing on and do you play on just one or several ones?

Did you unlink and relink a platform account at any point before or after you last played?

Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia

Hello @Erox0105,

 

progress is linked to the EA account, not the platform account - so if you were playing Apex on Steam before and then relinked the Steam account to a different EA account, the progress from that Steam account won't transfer over.

 

In order to get your progress back, you will have to relink the accounts to what they were previously linked to. If you explain your situation, Support can help you redo those links before the six month ...

Read more