devtrackers.gg
Please see my previous response. I'm now going to lock this thread as we have no further information on Apex Legends Mobile.
Please see my previous response. I'm now going to lock this thread as we have no further information on Apex Legends Mobile.
Hey @stm39jn you need to appeal with our TOS team.
They will be able to review your ban and see if anything can be done: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/
Darko
... Read moreHey @Dragonsoldier360 we are not able to help with issues like this on AHQ.
You will need to appeal with our TOS team: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/
... Read more
Please make contact with an EA Game Advisor so we can look into this for you.
Click the following link to get started:
https://help.ea.com/help/faq/using-ea-help/
Thanks.
...
Read more
Our goal with this Trello is to provide players with more visibility into some of the bigger community issues that we’ve seen reported and we’re working on. Note: this board is not all encompassing and there are a plethora of bugs and feedback that are being investigated at all times.
We’ll be updating the cards here at least once a week and will include a link to the board when we do dev updates.
Are these cards in order of Priority? No. These are all being looked at and will be updated on a weekly basis if there is movement on them.
What’s the difference between a server patch vs. client patch?
SERVER PATCH or HOTFIX: These are changes that we can make on the server that don’t require a patch to push to your PC or consoles. These are usually script or playlist changes.
CLIENT PATCH: These are patches that you’ll need to download and update ...
Read more
EA has a zero tolerance policy - if there is evidence that you broke this policy, then it doesn't matter if the other party also broke the rules. And as already said, when a dispute is put in, all evidence is being evaluated.
At this point, there's nothing else to be done to get your account unbanned.
Hello @w4rlock4160,
if you're getting the automated email that says that your account and ban has been investigated and has been found to be correct, then there's nothing else to be done. Further emailing and contacting will only give you the same result as the investigation has already been concluded after the first few ban disputes.
Hey @fczsopmf82ca,
We cannot make any changes to your account here on the forums, sorry.
For changes made to an EA Account such as linking your own account to another EA Account, you'll need to speak with our support so they can try to verify and remove that link.
I understand you've contacted support once already, but you would need to continue working with them to get this cleared up.
...
Read more
Hey @lsqiny,
We cannot help you with this on the forums, sorry. The only way to attempt to restore content lost from an unlink would be to re-link the same accounts.
If the same accounts have already been re-linked without that content appearing again, there is nothing more that can be done.
Here is the relevant portion of my earlier post again:
Unlinking risks for Apex players
If you unlink a platform account that you use to play Apex Legends, you might have issues with Battle Pass leveling, item unlocks, and other errors.
... Read more
Hey folks,
Sorry to hear you've had your content go missing like this.
Just looking over things briefly, it does look like there have been some platform unlinks involved with this situation. I understand that may have been done while the account was compromised, however any unlinks can cause issues so this may be what's caused the content to be lost here.
If you unlink a platform account that you use to play Apex Legends, you might have issues with Battle Pass leveling,...
Read moreHi @captainnene93, 🙂
I'm sorry, we won't know about your ban on Answers HQ. If you have an EA ban, go to My Ban History to view more info and you can dispute bans and suspensions from that page. EA will also notify you via email if they've applied a ban or suspension. Check your email inbox for more details.
This guide will share more information about EA bans and suspensions:
Read moreReplying to the main thread so this has more eyes. Looped back with the team and it sounds like there's a fix in the works, but it's complex so unlikely to hit until midseason which doesn't help at the moment. There's a pseudo way around this, but it requires a purchase so not a proper workaround.
To do this, you'd purchase the Premium BP first (you've already unlocked this, so it will result in your account receiving coins instead). That refreshes the system and updates the price for Premium+. Again, not a proper workaround since you essentially buy AC imho.
Also, we're currently seeing this locked at the platform level. So if you unlock or purchase Premium on one platform, the discount will not be available on other platforms. Going to update some of my previous replies to link back to this to hopefully avoid potential unnecessary/broken purchases.
Hey @daaaaaaaaaaaale,
Sorry for the concern here. It looks like your account was affected by an issue that impacted a number of accounts back in April.
We should be able to get this fixed up, but will need to verify a bit of information first.
I've sent you a DM here on AHQ, please check that in the upper-right corner and get back to me when you have a chance. Thanks!
Hey folks,
Thank you for the reports.
Just as a heads up, this is an issue we're aware of and are currently investigating. Thanks for the patience while we're getting this fixed up!
