Apex Legends Dev Tracker

Hi @ICTEM,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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Hi @DeadOdds, 

 

Ok, I was going to suggest not logging in next. It sounds like the account is bugging out, not logging in can help get around that for the sake of reaching the support team. Once you connect with the advisor you can share the original case number with them and they can pull up the details from there.

 

Before you do though, were you able to ...

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Hey @KhrisMyster,

 

Ranked leaderboards are indeed separate between platforms, even with Cross Progression.

 

Are you seeing that on both Xbox and PS5, or just one platform? If you swap back to the other, does that progress show back up? 

Np @DeadOdds. Hoping that does the trick for you but if not, let me know. There's one more thing I'd recommend if the troubleshooting falls through. ____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button -...

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Hi @DeadOdds, 

 

Unsure why it's recommending the forums for a purchase case. It might just need a bit of troubleshooting. Could you try the following steps please: 

• If you are on mobile, switch to PC to submit the ticket or vice versa
• Clear the browsers cache and cookies, fully close all browser windows and then try again
• Test it off of a different search engine (so if you're on Google Chrome, try Firefox to see if you can submit a ticket that way)
• It's no harm trying a clean boot to see if you see the same issue after either:  ...

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Hi @DeadOdds, 

 

When they ask you to try again with the proof of purchase (POP) it's usually because the images sent in didn't meet the criteria exactly. For example, if they were cropped or edited they can't be accepted and support would ask for new ones, etc. The EA help article 'How to prov...

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Hi @IDEALp_q 

 

At the moment the following languages are supported on Answers HQ: 

• ...

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Hey @henki133,

 

Unfotunately we can't help with bans here on the forums. If you'd like to raise a dispute, then I'd recommend reaching out to our terms of service team. They can take a look at this for you.

...

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Hey @chenduxiu1997,

 

Unortunately we can't help with bans here on the forums. I recommend that you reach out to our terms of service team. They can take a look into this for you.

...

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Hi @NotSwooosh,

I can understand you'd just want to get your favorite skins consolidated at least, but unfortunately we cannot transfer any content between separate accounts, sorry.

@NotSwooosh 

You're welcome to leave feedback on the advisors and previous conversations you had, but we cannot transfer skins or content from one account to another.

 

Contacting support again wouldn't change this or allow them to transfer the items. Unfortunately that's never been possible, so I'm not sure why that was mentioned as an option.

Hey @NotSwooosh,

 

I'm sorry for the confusion here, however this is not a situation we can assist with on the forums.

 

I do see in your earlier chats you had mentioned accidentally purchasing the packs on a secondary account, and were asking support to transfer the contents to your primary account instead.

 

Unfortunately, this is not possible. We cannot transfer your content from one account to another. This is not a bug, but simply not something we support.

 

Do feel free to leave feedback on any prior advisor chats from your case history page here...

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Hi there, @NariYunsu 

 

Since this is an account issue, you'll need to contact an advisor. It sounds like you tried to do that, but are having some trouble. What is happening when you try to open a case?

Hey @alwasker,

 

Unfortunately we can't help with bans here on the forums. If you'd like to raise a dispute, you can reach out to our terms of service team. They can take a look at this for you.

...

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Hey @BullGany,

 

Unfortunately we can't help with bans here on the forums. I you'd like to raise a dispute, you can always reach out to our terms of service team. They can take a look at this for you.

...

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Hey @llantiixll,

 

Unfortunately we can't help with unlinking accounts here on the forums, but if you reach out to our live support team, they can take a look if you're eligible for an early unlink.

Wees aardig voor elkaar | Be kind to e... Read more

Hey @Chuzume,

 

Thanks for trying to help your friend out!

 

If your friend's coins have not shown up within 24 hours there are a few things to try:

 

• Log out of Steam (don't just close it)
• Close Steam via Task Manager
• Restart Apex

After that point it may also help to launch the game through EA app rather than Steam to see if the coins appear there.

 

If they are still not showing up for your friend after that, they will need to ...

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Hey @ozsniper1105,

 

In some cases you may need to try the following if your coins have not shown up within 24 hours:

 

• Log out of Steam (don't just close it)
• Close Steam via Task Manager
• Restart Apex

After that point it may also help to launch the game through EA app rather than Steam to see if the coins appear there.

 

If they are still not showing up for you after that, please ...

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Hey there @CruX-nld 

If it's been over 24 hours and you still haven't received the coins you can follow the steps listed in this article here.

You'll need to reach out directly to support as explained in the above article and they will be able to get you sorted.

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Hey @N_QD_212,

Could you try logging in again and let me know if you see your stuff again?

Wees aardig voor elkaar | Be kind to each other