Apex Legends Dev Tracker

@zankyounoterr0r 

If there has been no response, please open another case. We cannot help with missing content on Answers HQ, unfortunately.

Hi there, @zankyounoterr0r 

I'm sorry to say, we're not able to help with missing content over Answers HQ. An advisor will investigate this for you though. To get in touch with one, please follow the instructions here for opening a case. Thank you.

@Guglibugli There are a few ways to try to resolve this one!

• EA App's Cache (Top Left Menu > Help > App Recovery)
• EA App - Repair (My Collection > Tile Dots > Repair)

Delete Windows Temp Files

• First, make sure you close as many programs as you can
• Press the Windows key + R, go into the file explorer
• Type in %temp%, and hit Enter
• Delete everything it allows you to delete
• Reboot the PC

Optional Registry clean-up

...

If the decision is final, we cannot unban your account. I'm sorry, but there isn't much we can do in this situation. 

Hey @Beaulokk 

If you have made multiple failed purchase attempts, I'd advise you to wait for some time before trying again. Please follow the steps listed in this article on our website where you can find quick tips on what to do in a similar situation. 

Troubleshooting payment issues in the EA app

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The Terms of Service team will confirm if your account can be unbanned after you submit your case. 

We cannot change that decision here in the public forums.  

Hey @jamore36,

Just as a heads up I've removed the attachments as they had a bit more information about the account(s) visible here and these are public boards.

Our support team would need to look into this further for you as we cannot make any changes to your account here on the forums.

If you haven't already, you can get in touch with these steps so they can take a look. 

Hey @TSP_SmackEm,

While I understand you'd want to check every possible avenue, the only ones able to review or change an account ban would be our Terms of Service team. I'm afraid there is not another avenue to have a ban looked into further.

When it comes to actions applied for cheating for example, we'd be able to share the category of what took place and some general examples of what may qualify, but we wouldn't be able to provide any specific program names that resulted in the action being taken.

It looks like this ban was originally placed on the account a few years back. If you've been through multiple ...

Hey there,

If you need assistance with a compromised account please see: What to do if your EA Account has been hacked

Should you need any help to change the account details, please contact EA Help Support. 

We currently support the following l...