This game includes optional in-game purchases of virtual currency that can be used to acquire virtual in-game items, including a random selection of virtual in-game items.
Read moreThis game includes optional in-game purchases of virtual currency that can be used to acquire virtual in-game items, including a random selection of virtual in-game items.
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Hmm, I can see that being a bit disheartening. If you're having trouble reaching out to live support, maybe our social team on Twitter or Facebook can help? You can contact them via one of the following links:
Our live support isn't outsourced either @sharpcelery, we have teams all over the world.
You would have received an email from our TOS team containing all the details related to your ban.
Darko
Hey @sharpcelery not sure what you mean by they are outsourced, our TOS team are an internal team and if they declined your appeal then it means that they found evidence that the band was put in place correctly.
Darko
You will need to speak to our Terms of Service team @sharpcelery.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
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