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Hello, @hre7lb3dqvhl
We're not able to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for disputing them, please see the article here. Thank you.
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Hello, @hre7lb3dqvhl
We're not able to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for disputing them, please see the article here. Thank you.
...
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I'm sorry to say, we cannot assist with banned accounts over Answers HQ. If you have used all 3 of your disputes, the ban will need to remain in place. I don't have any other details on your specific ban.
If you have new or additional information that may help your case, you can dispute any action again by following the steps in this article:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
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Hey @SilverSerfer7706,
Are you able to resume your case or add an additional reply from your case history page here?
It looks like the team had sent out some general information that can help in similar situations and had just asked to let them know if that didn't solve things, which is why it's waiting on you for a follow-up if needed.
As far as missing Apex progress, keep in mind that progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, y...
Read moreThread locked to prevent further "necro-posting". Please follow the links in previous responses for more information on bans.
I'm now locking this thread to prevent further "necro-posting". Please see my previous response for more information on bans.
Hey @Tylerwhisper,
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.
Your items cannot be transferred or merged from one EA account to another, so if you linked an account and lost access to the progress, that would be because your platform is no longer linked to the original EA account where that progress was initially made.
The only way to attempt restoring access to that progress would be to re-link your Xbox to its original EA account, ...
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It can take a few days to get a response from Terms of Service. You're also welcome to create a new case to get in touch with an advisor to ask them what the status of your dispute is.
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Hi there, @FanBanned
We're unable to help with banned accounts over Answers HQ. It sounds like you've already submitted a dispute so please keep an eye on your email for a response from ToS. More information on bans can be found in the article ...
Read moreHey @66kcal,
It looks like your account was affected by an issue at the time, but hadn't received the later fix we pushed out.
I've sent you a DM here on AHQ to confirm some information so we can try that fix. Please check your inbox in the top-right corner and get back to me there when you're able, thanks!
Hey all, if you are in-game and suspect another user of breaking the rules or cheating then you can report them here: https://help.ea.com/ca/help/faq/report-players-for-cheating-abuse-and-harassment/
Darko
