Rainbow Six Extraction Dev Tracker

@dreamereaper Hey! Sorry to hear that you are not getting XP in Maelstrom. This is something that we have seen a few reports on.

To gather some further information and share back with the Dev Team. Could you please share a short video clip after completing one challenge showing the total XP received and your overall XP not updating for you?

Thank you.

@catboxth Thank you for your reply. At this time it is not possible to change your Data Center.

We will pass on your feedback though.

Thank you.

@xwitchgrinderx Sorry to hear you're still encountering this issue. At this point, I would recommend reinstalling the game, as well as reinstalling Ubisoft Connect. Once that's complete, try whitelisting Ubisoft Connect in yo...

@boriken71 Thank you for these images, as well. They've been added to our team's investigation of the issue. Keep your eye on our News & Announcements page, as well as ...

Hey there @miaow122555 , welcome to the forums! Thanks very much for pointing this out to us.

Just to confirm, these are two different skills - at level 7, Finka gains the Regenerative Boost skill, which gives teammates 3 health, up to 30. Then at level 10, they get Premium Boost, which boosts it to 4 health, up to 40. Please let me know if this doesn't match what is stated in-game, and I'll be sure to let our teams know.

Let me know if I can clarify this at all.

Hey @elreydecasual - I appreciate you asking about this. I'm sorry to hear you had a temporary abandonment ban, and I can understand how frustrating that must be.

45 minutes is quite a long time for an abandonment ban - it would usually happen after quite a few shorter ones. Have you been crashing out often? If so, please let me know, as I'll be happy to help you get to the bottom of why those crashes are happening.

To be clear, although we've passed on all feedback we've received about the penalties when crashing out, I wanted to explain that if we had a check that could see if the game crashed or not, players could fairly easily intentionally crash the game to quit out of incursions without penalty. I understand that the penalty might seem draconian, but it's something we need to keep consistent across all players and matches for it to be an effective deterrent to quitting incursions.

Fortunately, we'll always be on hand to help players minimise the ris...

Hey @ub-rion , thanks for coming back to me about this.

As we'd mentioned in your other thread, we're only able to help in English. I could help with your first post because you'd translated the title for us. My a...

Hey, @boriken71 - thanks, we appreciate it!

I can see our teams are already investigating. They seem to have determined that this only happens if you change your online status on the PS4 when the game is already running - then, players who were already in-game will not see that change in your online status. Restarting the game fixes it (although I appreciate that it'd be ideal for it to update automatically without a restart). Can you confirm if that's the behaviour you've noticed on your end as well?

Let me know if I can clarify this at all!

Hey there @nucleenix , thanks very much for this video. I can see that when you try to swing Sledge's hammer at the lurker a few seconds into the video, the animation does indeed seem not to happen. I've gone ahead and reported this to our teams to investigate further internally.

Sorry for the inconvenience while we have a look at this issue. Welcome to the forums, by the way - I hope you're otherwise enjoying The Sprawl

Hey there @ub-rion , thanks for reaching out about this VR Mission Studies objective. I understand you've had trouble with the one requiring you to kill the five nests.

For this study, you can kill the five nests any way you'd like - with take-downs, or shooting them. The nests are these things, pictured below.



Please note that you need to kill the five nests during the VR training mission - it cannot be completed on any other incurs...

@goose-andduck No problem! We're thankful to have your report of the issue, and happy to get it investigated

Hey @agent_ares - thanks for that insight. Indeed, that is very useful to note. I've gone ahead and passed on your comments about wanting the game to automatically cancel the incursion if it doesn't load, so we'll look into that internally.

If players are finding long load times to be common, please do let us know - we'd certainly like to investigate. If it is just happening occasionally, I'd be willing to bet this is a connectivity blip, so please do make sure to run through our ...

@bunnybowin_jrcb Thanks! It looks like one of our specialists has reached out to you, and will continue assisting you there. However, please do not hesitate to reach back out here should you need anything further!

@even_horizon You are very welcome. I hope you have a great week!

@catboxth Sorry to hear you're unable to set your datacenter. Can you please let us know which one you're trying to manually set it to?

@flash_bulb Hey there, I'm very sorry to hear about the frustration this has caused you. Please understand that our teams are experiencing a high volume of contacts at this time. I see that your case has been escalated to specialist, and as soon as there is an update, a member of our Support team will be reaching out to you.

Again, I do apologize for this inconvenience.

@korretmar Hey there! I'm sorry to hear your friend is having these issues. This error likely means that they need to update their graphics drivers.

If after doing this, they're still getting this pop-up error, I'd recommend that they reach out to us at one of the methods below with copies of their ...

@yueyingofficial Hello there, and thank you for reaching out to us on the Ubisoft Forums. Per our Forum Rules, we can only assist here in English. We invite you to kindly translate your message into English moving forward, or to open a case on our ...

@nucleenix Hey there! I'm sorry to hear about this issue you're having with the swing animation. I'm not seeing this reported anywhere else, so that I can get a better idea of what's going on, could you provide a video of this occurring? Does this happen in any certain area or when interacting with certain things? Thank you in advance for your assistance.

Hey there @xwitchgrinderx , thanks very much for getting in touch about this. I'm sorry to hear you're getting an error when trying to launch Extraction. I'll be happy to help you get it sorted.

Please start with our troubleshooting guide. In particular from that guide, please make sure you've updated your graphics drivers and operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game.

If the error persists, please let me know. The error looks like one which mi...