Rainbow Six Siege Dev Tracker

Hello VenomCrimsonFox! I'm seeing you have two cases open for a ban appeal -- 11475844 and 11487762. Can you please login to support.ubi.com and let me know if you see these cases?

webst3r27, my apologies for the confusion! You had stated, "They told me that my "ticket" has been sent to "their team" for investigation." This made me think you had a case number. If you have tried contacting our team previously, you can log in to support.ubi.com to see your current open cases.

Hey BurningDiagram. Additional purchases are no longer able to be shared between multiple accounts on Xbox.... Read more

Hey Knightjs! I apologize for this inconvenience. Please try verifying the files for Siege in Steam for starters. Let me know if this makes any difference for you!

Hey there,

I am sorry to hear that you are getting kicked from games by BattleEye.

Are you being removed from every match? Does it always result in some kind of temporary ban?

Can you try launching the game following a clean boot?

Originally Posted by Vonnex.
@Ubi-Woofer

I have the same problem as kikatt, I have redeemed fire skin today on pc, but it doesn’t follow to PS4 ? But The division 2 charm i redeemed on pc follow over to ps4 ... I played the closed beta , i still have it on my ps4, was hoping i could get the fire skin also on the ps4 because i play more ps4 than pc.

Hey, Vonnex.!

I have checked your account and can see that you have your PSN Account linked to your Ubisoft Account. However the Fire Skin is available to Alpha or Beta players only and is based on the account used to play in these phases. Therefore it is locked to the platform you redeemed it on, in this case PC. ... Read more

Hey Frikanjel! Thank you for taking the time to write this post and get this reported. Did verifying the game files help at all for you? If not, you could also try running through the other steps in our technical troubleshooting guide!

As for the live chat being down on our support portal, were you able to submit your case through email?

Moving this thread over to the Support team.

Hey, YomanCZ!

We aren't able to deal with these kinds of queries on the forums as we would need to investigate your account.

Please contact us HERE.

Thank you.

qtTropic, thanks for confirming! I just sent you a private message about this.

Hey Benjo1205,

Thanks for the video, I have passed that to the team to take a closer look.

I can assure you that each video that you guys send us is being passed onto the team to look into further. Apologies for any inconvenience caused.

Hi Smol_Scottie. I'm deeply sorry for the frustration that this has caused you! I understand how annoying this must be. Since cross-platform is not a supported feature of ours at this time, please feel free to contact the vendor from which you purchased Rainbow Six Siege to see about requesting a refund. Thank you.

Hey DankDoodleDog! I'm sorry to hear about this. I'd first suggest checking your key mappings to see if vaulting was somehow mapped to a different key than what you're pressing! As LibFireSprink stated, the default key is the spacebar.

Afterward, if you're still having trouble, you can report this to our team at ... Read more

Hey there,

I am afraid that our Forum Support Team currently only speak English, and French and German via their own language page.

Are you able to speak any of the above languages?

Hey there,

Sorry to hear that. Have you attempted any connectivity troubleshooting?

Please refrain from necro-ing old threads, if you are encountering issues and cannot find a recent thread, please create your own.

Hey LYCAN STR1FE,

Thanks for reaching out with this.

Do you have any video footage of this occurring in-game?

Hey jennyh17,

Sorry to hear that you received a temporary ban.

I am afraid that we are not able to lift these bans, if you have received a 7-day ban, it could be due to repeated team-kill offenses.

Hey SneakyBrecky! I'm extremely sorry to hear that you are experiencing this issue in Siege. Have you tried verifying the game's files in Steam? If that hasn't helped, you can complete the other steps in our technical troubleshooting guide. You can contact our team at ... Read more

Gruphius.aL, games that are graphically intensive often require a certain amount of virtual RAM. This acts essentially as a buffer between the graphics card and the system.

poalcospe, have you tried contacting our team at support.ubi.com? They'd be able to provide further assistance if you provide them your ... Read more

kylebrown9, what content are you missing exactly?

webst3r27, can you please let me know your case number? I'd be glad to review it further and ensure it's with the appropriate department.

qtTropic, can you please confirm the specific challenge name for me? Thanks!