Rainbow Six Siege Dev Tracker

Hey ugkushhh

We've set a case up on our support site on the incorrect spelled email address.
Can you log in to the support site and update your case as requested

I'd also advise to not post details like your email address publicly on forums, you never know who m... Read more

fraveryyy and Sem1083
Looking on your accounts, it looks like the credits have since been delivered and spent.
Can you please let us know if this is incorrect.

Hey dojacat69
I've updated your support case
You can view the response via the email address linked to this account.
Alternatively, you can see the update by logging in to the support site

Hey SimpGod72!

Thanks for reaching out to us.

As it stands, your username can be changed every 30 days and for steps on how to do it, have a look at the following article.

In your case, give it a go in next 24 hours and you will be able to change it .

We're sorry to see this happened in game.
Whilst we're unable to remove sanctions from your account, we can assist with making sure your connection is set up correctly to minimise issues like this.
Can you go through the steps listed here, especially the part about port forwarding.

Please let us know if this happens after you've gone through the steps

Hey, JPMRSPUFF!

f you are encountering the "Failed to load player profile" error, please try deleting the local and PSN cloud save data for Rainbow Six Siege. Please note that if you delete your Save Data for Rainbow Six: Siege, your progress and unlocks will remain. However, you will lose all preset loadout configurations and Situation progress.


Local save files:
https://www.playstation.com/en-in/ge...ystem-storage/

PSN cloud save files:
... Read more

Hey dojacat69!

Looking at your last post, you seem to have 2 different accounts.
dojacat69, and notvegen.

In order to access ranked mode on your notvegen account, we'd advise logging into our account management site with that account and activate 2fa

Hey Operators!
Regretfully we are unable to manually alter points or stats on accounts.

Would you both be able to share video footage with us showing what happened

Hey Operators!
We're sorry to see that you came across this issue when trying to place an order in our in-game Store.

We would ask you to wait 48 hours and try to purchase the desired item again. During this time, no purchases should be attempted.
If you're still facing issues after this, can you please let us know.

Hello everyone!

I am making an updated sticky post for Audio Bug reports. With Y5S1, the team did make some adjustments to how audio works. We are aware there are several audio bugs that many players started experiencing after the update.

Known Audio Bugs

• Inverted Audio - Please upvote and contribute to this R6Fix report with details of your experience.
• Missing audio when...

Read more

Hi SEM_N3XUS!

We ask that all posts on the forum are in English.

If you would like support in another language, we do offer support in other languages which you can find ... Read more

Hi Cripto0o!

Sorry to hear you came across this player being abusive. Thank you for providing this report and image.

Due to the naming and shaming policy on the forums, I have removed the name and image. We will pass it along to the Rainbow team to investigate.

You can also send reports yourself in-game, see this article.

Thanks!

Hi Pengue.G2!

You will be able to change your username on the 1st April.

Thanks!

Originally Posted by dojacat69
no bueno

Hi dojacat69!

Are you also facing this issue?

Thanks!

Moving to Player Support!

Originally Posted by V1b3_Dreams
Hello i just got banned for playing casual
I was playing with my friends and out of nowhere we got a suspend for ranked and unranked while we were playing casual and i got a 24 hour ban
and yesyer the same thing

Sorry to hear that, V1b3_Dreams!

Did you get disconnected first? If so, what was the error code on that?

Was this a one off or have you encountered this before?

Thanks!

Originally Posted by Notmeanymore
I bought the pass on my smurf account and suddenly my year 1 ops have disappeared today. Any fix to this?

Sorry to hear you lost those operators, Notmeanymore.

Could you confirm was that the Year 5 pass you purchased? As for the Year 1 operators, where did you original purchase these from? (Deluxe edition, pass, R6 credits, renown and let us know if was shared from another account)

Thanks!

Originally Posted by Luckydevil_010
Hay mod can you confirm your fn devs are going fix sound in the next decade. Its been freaking broken since white noise but hey its console and they arent esports ppl so yall dont care.

Hi Luckydevil!

We are investigating.

Could you please answer the following questions, in order to help with the investigation of the issue?

- Could you send us a video of the issue? From that video, please also confirm:
- Platform (PS4/Xbox One)
- Map(s) affected
- Connection used (Wired? Wifi?)
- Does the sound error occur in replay cam? (death cam)
- What happened before you started to experience the sound ... Read more

Originally Posted by Abluecup
Ps4
Missing content: Y1 Operators
When did this begin:March 17 2020
Is any of this content shared to/from another account: Yes, off of a different account .

Thanks for providing this information, Abluecup!

I am sorry to say that this content is not cannot on PS4.

Please see our article here.
... Read more

Thanks for confirming that information, you are correct that International Store is recommended for Lithuania. I have checked and there is no restriction for Lithuania and no known issues regarding this.

Please follow the steps in this article. Also make sure you not running any VPN type software.

If the issue persists after that, could you send us a screenshot of the error?

Thanks!