Rainbow Six Siege Dev Tracker

Hi all, sorry to hear you are still unable to make these purchases.

As an additional step, you may also need to clear your browser cache in Steam after completing the steps originally posted at the top of this thread.

To do this:
- Navigate to Steam > Settings
- In the Settings Menu find "Web Browser"
- "Delete browser cache" > OK

If you still encounter issues after trying these steps, please feel free to contact us directly by creating a support ticket. If you chose to do this, please describe the issue you are experiencing in as much detail as possible. It will he... Read more

Hello ZACKoookie! I'm extremely sorry for the frustration and dissatisfaction that has been caused in Rainbow Six Siege. Alpha Packs are designed to give players free cosmetics for the game, but the rarity of these items is not guaranteed. This meaning that you could receive a few common items consecutively and not be guaranteed to receive an item of another rarity. More details can be found here. Please understand that, as the content within Alpha Packs cannot be guaranteed, support is not able to provide packs with specific skins (like Black Ice). Though I understand how widely desired this skin is, I truly am not able to add it to a... Read more

Hi all, thanks for keeping in contact and sorry to hear you are still waiting to get this resolved, however as this query required discussing personal account details as well as financial transactions which may have taken place on your respective accounts, we would not be able to assist further on this open forum.

If you require further assistance, or do not believe the information provided has assisted with your query, please update your support ticket by going to the "My Cases" section of our support website or contacting us via our Live Chat service when this is available.

Apologies for a... Read more

Hi there, thanks for providing this feedback and sorry to hear you are experiencing this error.

So we can get this looked into could you confirm whether this happens every time you attempt to join on this map or if it is linked to a specific game mode or operator.?

Also, if you are able to replicate this could we please ask if you would be able to capture a video clip of how this occurs on game

Apologies for any confusion or inconvenience this may have caused.

Hi there, we appreciate you wishing to provide this report regarding inappropriate behaviors in game.

Please feel free to report any players to us using the steps outlined in this FAQ.

If you have any other queries or would like to provide any further feedback, please feel free to let us know.

Hi there,I have checked the details of your account and as noted, you have recently changed your Ubisoft account username within the last 30 days.

As this was last updated on 8th March you will need to wait a couple more weeks before requesting this again, but if you continue to experience this problem after the 30 days have past, please don't hesitate to contact us directly via a support ticket or on our Live Chat service when available.

Please note, we are not able to assist with account based queries on this open forum,

Hey BackOfTheBus.R6! I'm sorry to hear that you've been receiving this error in Rainbow Six Siege. Thank you for letting me know everything you've tried to resolve it! Since none of the troubleshooting you've run through has helped, have you tried uploading your system files in a case at ... Read more

Moving this to Player Support!

Hi there, you can only request to change your username once every 30 days.

As I can see this was last updated on 10th March you should be able to request to change this again in the next few weeks.

If you have any further problems doing this, please feel free to let us know.

Hi there, thank you for getting in contact and providing this feedback. We are sorry to hear you are experiencing this issue in game.

So we can get this looked into, can you confirm you only experience this crash on this specific map.? Also, does this occur using all operators and in every game mode.?

In the meantime, I would also recommend working through the troubleshooting steps outlined here.

Hey there! Moving this to Player Support. If you have a ticket open, please reply with your ticket number.

Hey, UnfaiR-SkiL!

Sorry to hear that you encountered players like this. We are taking steps to minimize the impact of (D)DoS on your games, as explained in this article : https://www.ubisoft.com/en-gb/game/r...qEOpi7Kzkk1RiN

In regard to your temporary ban I am sorry to say we are unable to remove these. You will need to wait for the ban to be over before being able to play again.

Apologies for any inconvenience.

Stay safe.

Hey, yagizy.7!

Thank you for getting in touch about this.

This is actively being investigated.

Apologies for any inconvenience caused.

Hey, Adam!

So sorry to hear that your game keeps crashing. Thank you for the steps that you have already tried. There are some additional steps in our PC Troubleshooting guide I would recommend checking out.

If the issue continues, please Create a Support Ticket... Read more

Hey Operators!

If you are missing content that is shared to you from another account, we would advise to check this FAQ

Hey Mathias196!
Sorry for our delay in replying to you.

Regretfully we are unable to remove temporary bans p[laced on accounts.

With regards to the error you are getting, we would advise going through these steps, especially the part about port forwarding.
If you still get the same error after this, please give us a shout

Hey SEM_N3XUS!
What is the exact error you are getting when this happens?

Hey MoltensNephew!
Looking on your account, the username was last changed on March 1st.
You'll be able to change again on 31st March

Originally Posted by HeisenbergSnake
Hi.
Whenever i try to buy r6 credits, either nothing happens, or i get an error, then i get email that says that is a potential fraud and that transaction is blocked.
But its my credit card, my steam account and uplay account. I don't know why is there a problem.
Thank you.

You should be able to purchase now! We had issues yesterday, but things look to be a-okay.

Hey DanyDoctor.X!
Do you have third party accounts linked to your Ubisoft account?
If so, can you log in to our account management page and unlink all except the xbox account.

After doiung this, can you please let us know if you still get this error.