Rainbow Six Siege Dev Tracker

YuZi.ME, thanks so much for confirming that! Please try restarting your client and checking this challenge again.

Hey Holzoli_DGS - welcome to the Ubisoft Forums!

Have you tried the suggestions already made in this thread, most notably our connectivity troubleshooting for your platform? Please do so if you have not:

- PC

- PlayStation 4

- ... Read more

Hey LaxWarrior43! I'm sorry to hear that you're having trouble with the connection in Rainbow Six Siege. Firstly, please keep in mind that every game utilizes a different online service. Though you may be able to connect perfectly fine in one game, there could still be something blocking your connection to the online services for Siege. With that being said, it would be beneficial to complete our connectivity troubleshooting guide. This guide will ensure that nothing is blocking your connection to the game's online services.

Aside from that, you could try clearing your cache. To do this, please unplug your console from the wall, wait a... Read more

Originally Posted by nightflame223
I've noticed ubisoft seems to have an issue with people not getting their stuff after spending money and then the tickets not getting responses. For me I had submitted my ticket and was ask for a receipt so i sent it but i haven't gotten a response in a while now and it's very upsetting .

Can you provide me with the case reference number so I can look into why there may be a slight delay?

If you have already had one reply, and have provided the necessary documentation, this may take some time to look into.

Hey AnX7ieTy - welcome to the Ubisoft Forums!

I can see from your account that you have now been able to link your Epic Games Account, and your copy of Rainbow Six: Siege bought through the Epic Games Store.

If you have any other issues that you need our assistance with, just let us know

Hello Nettingman! I'm sorry to hear that you've been having trouble with lag and disconnects in Rainbow Six Siege. Have you ever tried using this workaround to reconnect to your ranked matches? If you have, please let me know how it worked out for you! Aside from that, I think it'd be beneficial to complete our connectivity troubleshooting guide for Siege. Our team at ... Read more

Originally Posted by Zeon.TRG
I was playing ranked and then my internet crashed. When trying to reconnect it would not. I was waiting for 17 minuets to get into the game but it would not put me back in and then i get a ban. I want my elo since your matchmaking is very broken . When I try to see how much elo I lost it will not even tell me. It was my 18th match and I was gaining 70 elo and so you would think that I would lose the same amount. I would like that game reversed for my account so I cant be held reliable for the unreliable match making system. My team won and i heared about it because i was in the call with them. my team said that they won 74 elo and I would like the elo added instead of removed. I would be fine without the game elo but just the game removed from my acco...

Read more

Originally Posted by usoosu
Does anyone know if the problem is fixed yet?

Hey usoosu - welcome to the Ubisoft Forums!

What troubleshooting have you attempted so far to try and resolve these issues? What platform are you playing on? Are you using a wireless or wired connection?

Originally Posted by BLACK.ROSEE
so i found out that when I connect my PC LAN or u can call it by internet cable everything work smoothly but when I connect it by USB WIFI it gets the...

Read more

Hey Blob-.,

While I do not see any playtime for Ghost Recon: Future Soldier on your account, I can see that you have been able to unlock the Ghost Recon Weapon Skin in Rainbow Six: Siege now.

Are you still having issues with accessing it in-game?

I deeply apologize for the inconvenience you all have experienced. I'm also extremely sorry for the frustration that this whole ordeal has caused. Have any of you tried contacting our team at support.ubi.com? If so, can you please let me know your case number(s) for this instance? I'd be glad to ensure it's placed with the correct team for efficient support. Thank you!

Hello everyone!

This is just a quick reminder that, in the case of content sharing on consoles:

Xbox One: Players can share Year Pass Operators with profiles on the same console, but not additional purchases.
PlayStation 4: Players cannot share any content.

I am seeing a lot of mentions of alternative accounts on this thread, and of content not being accessible - this is expected behaviour in the large majority of cases.

To clarify regarding the Deluxe Edition - the operators from this edition are not shareable as they are not Year Pass operators. The Deluxe Edition comes with the Year 1 and Year 2 operator bundles, not any of the Year Passes.

If still needing assistance, and believing your content to be inaccessible when it shouldn't be, please ... Read more

Hello everyone!

Thank you for your continued reports of the audio issues you are experiencing. Before reporting them here in the thread, please do take the time to give our basic troubleshooting a try for your platform, and see if this helps:

- PC

- PlayStation 4

... Read more

Hi DamSquadYT! I'm terribly sorry to hear that you encountered a hacker in Rainbow Six Siege. I fully understand how frustrating this is, and I appreciate you wanting to help improve the community by getting them reported. As Belishine advised, please be sure to report them to our support team by opening a case at support.ubi.com. This will allow for detailed documentation in our system. Thank you!

Originally Posted by Sternouss
hello i just buy 600 r6 credits but I don't receive it help

Your order of 600 R6 Credits appears to have been delivered - please accept my apologies for the delay!

Originally Posted by TT-boom
hey i just bought 1200 credits and didn't get them.

Same for you, TT-boom - your order was delivered already ... Read more

Hey DT!
I'm going to move your thread over to the support forums!

MasterChiefDxD and Parlex_Frost, are you logged into the same home Xbox as the account you're game-sharing content with?

TRX_Godly, additional purchases are no longer able to be game-shared on consoles. I'm extremely sorry for the inconvenience this may cause!

YuZi.ME, thanks for that! If the challenge is called "Blacker than Black" specifically, I'm seeing that it was unlocked yesterday. Can you please try verifying the files for Siege in Uplay?

Hi BooGreekPro! I'd advise running through our PS4 troubleshooting guide. Rebuilding your database would be an especially beneficial step to try!

tdoguk99, I'm deeply sorry to hear about this. Have you tried reaching out to Sony Support to see if it is, in fact, an issue with the console? They may be able to help.

Hey kimmlnhk! I'm deeply sorry that I was not able to assist you sooner, but I'm very glad to hear that you were able to get the problem resolved! If it pops back up again or you find yourself in need of assistance in the future, please reach out to the team at support.ubi.com. They'd be glad to help!

Hey BaconX1117! My apologies are extended to you as well. Temporary bans are not able to be removed, unfortunately. Any time that a player disconnects from a ranked match, even inadvertently, they receive an abandonment penalty and a temporary ban. I'm deeply sorry for the inconvenience once again.