Rainbow Six Siege Dev Tracker

Sorry to hear that.

Unfortunately we are unable to return ranks to players.

I am sorry to hear that you have not received your Rainbow Six Siege credits.

I have replied to you support ticket, please reply with the information requested and I will look into this for you.

I am sorry to hear that you are experiencing this issue.

To correct this situation, I would like to suggest that you follow the steps below.

Please, navigate to the installation folder of the game asking for a key. By default, this folder is located at*C:\Program*Files (x86)\Steam\steamapps\common\.

Once you get there, you will find two files, "uplay_install.manifest" and "uplay_install.state". Please, delete them.

After deleting the aforementioned files, please, verify the game files within Steam, for which you can take the following steps:

- Load Steam
- From the Library section, right-click on the game and select Properties from the menu.
- Select the Local files tab and click the Verify integrity of game cache... button.
- Steam will verify the game's files - this process may take several minutes.
- Once the process is completed, the Check Window will automatically exit.

Note that Steam m... Read more

Hey Donpooo! Please create a ticket and they'll assist you.

Hi,

Can you please try the connectivity troubleshooting steps in the FAQ here.

If this does not resolve your issue, can you please create a case on the support website with images of the ports forwarded so we can look into this for you?

Thanks. ...

Hey Matt_u_E, someone from support will be with you soon. One thing that can be done to move the process a long quicker is to also upload a screenshot of the purchase receipt to the ticket. Outside of that, you should have your R6 Credits on your account soon.

Hey William122014! Please create a ticket with your proof of purchase.

Hey guys, if you are missing credits, please create a ticket. Include proof of purchase on the ticket. Thanks!

Hey AliAlqadree. Please create a ticket with proof of purchase to receive your credits. Thanks

Hey Dracored23x! Please create a ticket with that receipt and someone will be able to assist you

Can I get your platforms + datacenter?

I know earlier there were problems with the XBox servers, but I've brought it up with the team since it seems to be across multiple platforms. If you're having these sync problems as well, please leave your platform + datacenter so I can get a better initial feel for the scope of the issue and can give some better direction for the team as to where to look.

No worries,

If you create a ticket on our support site, we will be able to help further.

Can you please send us your dxdiag and msinfo: https://support.ubi.com/en-GB/faqs/0...ag-and-Msinfo/

- Cheers

Hi there,

Can you please try the following:

https://support.ubi.com/en-GB/faqs/0...with-Uplay-PC/

https://support.ubi.com/en-GB/faqs/0...inbow-6-Siege/

- Hopefully this can help

That's odd. As soon as you play the game, the settings file should be recreated.

Can you both please try running both Uplay PC and Rainbow6 as admin?

- Cheers

Hi there,

To double check, can you please try and check here: C:\Users\\Documents\My Games\Rainbow Six - Siege\\GameSettings.ini​​

- Cheers

Thanks for confirming that.

I have passed your case to the team. An agent will be in contact with you as soon as possible.

Start by verifying the game files on Steam and/or Uplay PC and then you will want to perform the port forwarding portion of the ... Read more

If you're playing through Steam, please first make sure that your Steam account is properly linked to your Ubisoft account. Then, make sure you're logged into both your Steam account and the Ubisoft account. From there, you'll want to make sure that Windows and all of your drivers are updated to the latest version, and you may be required to verify the integrity of the game files on ... Read more

It just started today? There haven't been any recent updates so I wonder if it's just getting noticed?
Is it actually stuck there? (ie: you can't do anything else?) or it's just imprinted there? (so you see 2 mouse cursors) Is it the windows mouse cursor or is it the in-game cursor?

And a few questions for you all having the issue - steam or Uplay? Fullscreen? Windowed borderless? Multi-monitors or just one? Did you alt-tab before it got stuck or have you noticed anything you do in particular that makes it more liable to get stuck?