Rainbow Six Siege

Rainbow Six Siege Dev Tracker




16 Sep

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @DeadPool1668 and welcome to the Ubisoft Discussions!

I understand you didn't receive bonus battle packs in Rainbow Six: Siege. So we can look into this with you, I have created a support ticket for you, which you'll be able to access via our Su...

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Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @SkoopDoop and welcome to the Ubisoft Discussions!

I understand that some noises are missing in R6S. Please be assured this issue has been forwarded to our dev team, who is currently looking into it. Should they need more information, we will get back to you 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @ChainedHawk,

I understand you're unable to ping utilities and other players in R6S. Please be assured this issue has been forwarded to our dev team, who is currently looking into it. Should they need more information, we will get back to you 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @hlhwa and welcome to the Ubisoft Discussions!

Unfortunately, we're not able to offer official Chinese language support from this forum. If you're able to translate to English, I'd be happy to assist you here. Alternatively, if you open a support case from here, we do have Chinese support who will assist you further via live chat during our opening hours 😊...

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Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @Dj-mahdi004 and welcome to the Ubisoft Discussions!

I understand you're experiencing an issue in R6S. In order to provide better support, I would like to request some more information from you. Can you please provide details and screenshots of any error message or code you may have received, and which steps you have already taken to remedy this issue? The more information you can give regarding your experience, the better equipped I am to assist you 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @mr101722 and welcome to the Ubisoft Discussions!

I understand that your attached equipments reset themselves in R6S. To resolve this issue, I recommend completing the steps from this article...

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Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @MaxisBND and welcome to the Ubisoft Discussions!

I understand that you didn't receive the weapon skin in Rainbow Six: Siege for having played Ghost Recon Future Soldier. After checking your account, I can see that you do meet the requirements for receiving this reward, so I have now added this skin to your account 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @Cavendar-ECO and @HadesOrso9288_,

Apologies for the late reply. I understand that when you reload a weapon, it reloads it twice. Before I can forward thi...

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15 Sep

Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @Sirius_Tenzo,

Thank you for the update and I'm sorry to hear that you are still experiencing this issue.

In this case, could you please contact our team on our Support Site?
Please a...

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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @roastedturky420,

Thanks for reaching out and I'm sorry to hear about your experience.

This sounds a bit strange, to be honest - can I kindly ask you on what platform are you currently playing? Additionally, can you please provide us with a short video of this occurrence, so we can investigate it further?

Many thanks and if you have any additional questions, please let us know.

Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @P-Diffy29,

Thanks for reaching out about MMR!

You can find complex information regarding matchmaking in this official article.

I ho...

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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @Raiden357x,

Thanks for reaching out about your weapon and gadget usage!

Can you please confirm if you tried reinstalling your game, by any chance? Additionally, can you please perform all of the troubleshooting steps listed in ...

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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @Sellox-PX,

Thank you for the update and I'm really sorry to hear about your experience.

I can assure you that our teams are currently working on this issue. As soon as we have an update on this, we will let everyone know through the patch notes and this thread.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@klemapibor Hi, and welcome to the forum !

I've taken note of your report about a missing set, and I'm sorry to hear that you haven't received it !

Your message has been moved to the dedicated Rainbow Six: Siege Player Support section of the forum, in order to bring it the best possible visibility.

Due to the problem encountered, I invite you to reach out to us via our ...

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14 Sep

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @Sirius_Tenzo thank you for getting in touch with us.

There are a number of reasons why you might be experiencing lag and performance issues in the game, that can be related to hardware, software, Windows settings, GPU settings, in-game settings, connectivity or the game itself. 

Would you please run through all of the steps listed in our troubleshooting guide to see if this can improve your game's performance or help rule a few possible causes out? > ...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello everyone, sorry to hear you received a ban after the game crashed for you.
 
We are unable to lift any temporary abandon sanctions from disconnections as we do not have the ability to do so, this is solely managed by the game and sanctions will become longer, for the number of times a game has been abandoned or disconnected from.
 
If you received a certain error code when you disconnected, can you please check our known error codes article to see what may have caused your disconnection, here > https://ubi.li/85k9w

As we have seen a surge of reports from players after the update, this is under investigation by our devs and QA team.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @K3sandro sorry to hear you are experiencing latency whilst playing on PC.

This issue could be caused by hardware, software or your connection to the game's servers.

I would recommend going through the following steps to help rule out a few things that may be causing you latency >

  1. Troubleshooting article to improve performance > ...
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Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey @vxie !

Thank you for sharing these screenshots with us! Could you please tell us what date you have set on your operating system? This could be linked to the issues you're currently facing!

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @Agent-7-62x35mm and welcome to the Ubisoft Discussions!

I understand you've been experiencing crashes on R6S in a specific map. Please be assured this issue has been forwarded to our dev team, who is currently looking into it. Should they need more information, I will get back to you 😊

Comment
    Ubi-Ciel on Support Forums - Thread - Direct

Hey there @sum1sfatmumma,

I understand Caveira's Suppressor not change with the Elite skin on Preview. Please be assured this issue has been forwarded to our dev team, who is currently looking into it. Should they need more information, I will get back to you 😊